CALL CENTRE CHAT
Cabot Square Ranks
Unfortunately the implementation of E140 did not go according to plan and I can only apologise to those drivers who were affected on the first and second evenings. The reason it was withdrawn is because the instructions that were given to make both E14C and E14S operate the same as EC5 did exactly that! All work on E140 was despatched ‘As Directed’ and ‘Non Rejectable’! We discovered that at the very last minute and desperately tried to introduce a work-around until Debbie Carter could alter the new software. It proved that our attempt to dispatch all work from both E14C and E14S after 21:00 as rejectable and with destinations had failed. We have therefore decided to wait until September to make the alteration, which will be at a time when work is picking up after the usual relatively quiet August.

July 7th Attack
I know Brian Rice has already written about this in his Chairman’s Report, but it is worthy of a second mention. I would like to take this opportunity to thank all those members of staff who worked on 7 July. Their efforts in doing their jobs under the most extreme conditions ever experienced were something special. Not one person
requested to take a break or even stop working for a bite to eat. Their sole intention was to get the
 Keith Cain

 in-bound calls answered and give clients the best service they could. I was very proud of them and the way they worked as a team. Well done to you all and take the compliments you have received from customers as very well deserved.
   To the drivers who worked through on that day, a big thank-you from our team here. Your efforts did not go unnoticed and you too did the Society proud.

DaC Charity Golf Day
Usually we have a small article regarding how the Dial-a-Cab Charity Golf Day went. This year, with the winning team coming from the Call Sign stable, I am anticipating the Editor has made this edition a bumper one with plenty of photographs! The DaC Charity Golf Day is the follow-on from the days when we competed in the Joint Radio Taxi Association Golf Day, only now it is arranged to hopefully raise money for a charity. The Albany Charity was chosen for this year

and I am please to announce that the day raised £4,000 for them.
   Of course, the day would not have been successful without the sponsorship of our clients, suppliers and other trade organisations and I would like to take this opportunity to say a special thank you to all the drivers who participated in the day and to those clients and suppliers who donated a little extra by sponsoring a hole.
   I must give a special mention to Westminster Motor Insurance who not only entered two teams, but also sponsored the soft drinks at halfway. It was also a kind gesture by them to send two of their charming lady members of staff to hand out the drinks that were so welcomed by the players on this gloriously hot and sunny day.
   Congratulations to Ray Scott T34 for winning the individual competition. Ray beat last year’s winner Keith Andrews who was a guest by having scored one point more on the back nine holes.
   For those of you who play golf and did not enter this year, then please look out for next year’s venue. I have a feeling this event will go from strength to strength and benefit worthwhile causes.
Editor’s note: Did you mention who won?

Keith Cain
Driver Operations / Call Centre Manager

JOHN’S CASH CAB TRIUMPHS IN RATINGS BATTLE!

Last month’s Call Sign revealed how John Moody (D82) had been transformed into an overnight star with his three-week stint in ITV1’s latest quiz success, Cash Cab.
   In the afternoon show, passengers who hailed John’s cab were stunned to find bright, flashing lights inside the passenger compartment as they entered and John’s friendly voice informing them that they were on Cash Cab! The idea was that they then answered questions until they reached their destination, with the meter showing how much they were winning instead of the fare. The only downside – as John seemed to enjoy pointing out – was that should they answer 3 questions wrong, not only would they lose all the money they’d won but they would also have to get out and walk! The biggest winner arrived at their set down point with over £4000 on the win-meter, whilst quite a few had to walk home with at least one running back to tell John after being turfed out that he remembered the answer! A sad John had to tell him that he was too late and around £500 poorer!
   The show’s first week gave it a 3pm start, but so successful was its debut that it was moved to the prime time of 1.30 – directly following the most popular afternoon program, the lunchtime news.   
 
 John

Amazingly, Cash Cab peaked  at over 900,000 – amazing for any new afternoon show, let alone a quiz! In fact, Call Sign heard a whisper that Cash Cab had ITV’s best afternoon ratings figures for a regular show for 5 years!
   The talk now is that John and Cash Cab will be promoted to the 5pm spot to give Richard and Judy a run for their money - if they are still around!
   Following the show’s end, John and everyone else involved had a celebratory night out at Piccadilly’s Atlantic bar.
   “And before you ask,” John told Call Sign, “no, I wasn’t asked to go just to provide a free taxi home service!”


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