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OBITUARY
LEIGH PHILLIP
Leigh (on right) and a friend at Silverstone after
trying trying out a racing car...
To say that this trade was shocked by the sudden
death of Leigh Phillips at the so-young age of 33 would be a gross
under-exaggeration. When word spread that the young owner of LP Motors
had succumbed following his 8-month battle against stomach cancer,
even garages in opposition to LPM expressed disbelief and sadness.
Always fit, Leigh loved all sport and was a high quality amateur
footballer, who many thought could have made it in pro-soccer. Motor
racing was also a passion...
Call Sign spoke to Leigh's father Brian, who many will
remember from his days at BeeJays - the place where Leigh learned to
become such an excellent mechanic. Brian said that while the family
realised how ill Leigh was, they fully believed that he would beat his
illness and return to LPM where Brian had been "holding the
fort."
"The business will carry on," said a
devastated Brian, "we owe that to Leigh after all his hard
work and the excellent reputation he has built up."
That reputation for excellent workmanship and above all,
fairness to customers was evident by the number of taxi drivers among
the attendance at Leigh's funeral, a number estimated at well over
700.
Call Sign extends our sympathies to the Phillips
family and especially Leigh's wife Nicki and their children Sam, Emily
and Joshua.
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SELLING DAC WITH LYDIA
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Minding your business...
You may have wondered from time to time just what the Sales
Dept does here at HQ? Well, speaking on behalf of my team and myself, much
of our time is spent out on the road, health checking" our existing
account clients and introducing them to new services which we can provide
that 'others' simply can't. The main cherry is DaCport, our Management
Report tool that incorporates Online Booking. This system is the envy of all
our competitors. The DaC Customer Service team then develops existing
business by opening up new departments via additional accounts. When I have
opened a new account, the DaC Customer Service dept help to get the account
off to a strong and well-supported start...
This is your business...
Those drivers who have taken me to my various meetings will know that I am
mainly out negotiating for new accounts. The longer I'm at DaC, the more
drivers I get to meet when out and about! So for those who have met me and
asked how we're doing and those who haven't but would still like to know,
here goes...
Since the beginning of February (this was written on March 9)
we have opened 29 new corporate accounts and 23 additional corporate
accounts. You will also be pleased to know that 17 new personal accounts
have been opened and that we have opened two large accounts in the West End
area recently.
You will also understand how important it is to be aware of new
accounts, however, I am sure you appreciate that opening new accounts is quite a sensitive business. I believe that there are positive times ahead,
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but we have to protect
and 'mind your business' in the current climate.
We have arranged with Customer Services that a message be added to
new account trips for a one-month period of it opening, so that you will know
it is new.
We are now monitoring this so you will no longer find instances
where the message is old. When you see 'New Account' tagged to the bottom of
your trip, please treat with extra care! I must add that our new accounts are
always well supported by drivers - so a big thank you.
It is crucial to remember that we work in the service industry.
Sometimes I know that it is easy to forget, so it's good to be reminded that we
are here to serve our customers.
New leads
I don't know if you find this, but I've always found that a smile
makes a difference, so what with less traffic in town following the
implementation of the Congestion Charge and new accounts coming on board, we
have a great deal to smile about! The biggest reason for a smile is that you
work with Dial-a-Cab and there are many drivers out there who would like to be
in your shoes!
May I take this opportunity to thank the drivers who have been supporting us
with new leads. Any leads should come through to me on 020 7251 0581 x 671...
Thank you for your continued support.....
Lydia Foulkes
DaC Sales Manager
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