Hello Ladies and Gents,
Fourteen weekends down and another four to go! It seems a long time ago since
the start of the Virgin - West Coast Train Account (00750) that began back in
mid-summer. With over 700 members now having worked on this most rewarding
account, it's time to look back, reflect and thank you all again for your
excellent response and coverage over the past few months. It proves once again
that traffic conditions and severe weather cannot stop Dial-a-Cab providing an
almost impeccable service to not only 'Special Needs' passengers, but also
Virgin staff who are reliant on your commitment to get them to work on time!
Apart from the allocated work, there were many one-off trips that also tested
the high levels of service that we provided throughout. Our staff in the Call
Centre should also be commended because we are all part of the same team. The
complete operation has been a tremendous success.
There have been one or two issues that needed resolving, not just
from our end of the operation, but from the Virgin end too and regular meetings
and constant improvements have held us all in good stead. It has certainly kept
Keith Cain and myself busy and we've both not only gained a lot of job
satisfaction, but also learnt a great deal since it began in mid-summer. With
your feedback, we have been able to fine-tune this operation. Here's to the
next few weeks and again next year...Christmas 2002
The DaC Marshalling team will be very busy over this period and
again we will rely heavily on your
support to cover work during a busy and sometimes difficult period.
Excel Centre: DaC are running a pilot scheme with the management
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of Excel, which
should generate pre-booked
Credit Card bookings at some of the very large exhibitions. Further
talks are planned to discuss improvements to radio pick-up points and
general accessibility, but again it could generate additional income for
us all, throughout the year.
Battersea Park: Many of you helped us out in October on a very large
cash function and event. The organisers were so impressed with the high
levels of service, that they have asked us to be the sole suppliers of
taxis at all of their events during December. This company are the largest
events company in Europe and when I met with the Events Director, he
assured me that no unlicensed vehicles will be allowed access into the
park whilst we are providing not only our services, but hopefully gaining
the support of the whole Licensed trade. I intend to notify the taxi trade
press that this is an ideal time to rally round and unite the trade as
one. These events take place eleven months of the year in London and
places further afield and could provide lucrative work in the future. It
will be predominantly cash work, but staff trips on this new account as
well as credit card trips will be in the system each night. If you are in
or around Battersea, please assist the Dial-a-Cab marshals and help make
this project a success. It's no good moaning that the minicabs get all
their work, we can now change that
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but only with your help...
Some of our important clients
have already enquired and
booked their Christmas functions for the coming weeks I'll give you
details and as much notice as possible.
Best Wishes To Gill
On a more personal note, one of our lady subscribers, Gill Hall
(wife of Marshal Russell) is currently undergoing final hospital treatment
which will successfully bring to an end what has been a traumatic period
for her and her family. Gill, on behalf of all of us at Dial-a-Cab, can I
pass on our very best wishes to you for the future and we all look forward
to seeing you back driving a taxi very soon.
Terminal Upgrades
Many of you have already been to Roman Way to have your
terminal upgraded. It takes less than a minute and makes the whole credit
card process so much more convenient. It now automatically authorises the
card amount at source, so you need not return copies of the receipt to
Brunswick House to guarantee payment as you've done in the past. Please
remember to estimate the total trip fare in the box available on the
terminal screen and keep your copy of the receipt for a six-month period
as proof of the journey. If you require any assistance, please contact me
on 0207 251 0581 ext 225.
I hope the next few weeks will be profitable for all of you. I
will try to regularly update you of all Marshalled events and let's hope
that the traffic conditions are not too intolerable!
Have a great Christmas and a very prosperous New Year and I'll see you out
on the road.
Allan Evans
DaC Marshalling and Training
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