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Hello Ladies and Gentlemen, I have now completed my first full
month as an elected Board Member and I will soon be attending my first
official Board Meeting. I must say that I'm impressed, not only with
the professionalism of the fellow Members of the Board, but also with
their wide-ranging knowledge of our industry, which will surely help
me as I go further into my term of office. Staff in all departments
are equally as proficient and I can safely say that we have an
excellent team in place at Brunswick House working on your behalf.
As I mentioned in my previous article, my
responsibilities are for New Driver Training and Marshalling. In this
capacity, there are a few points that I'd like to bring to your
attention.
Training on the New Terminal
It has been decided that for a trial period, there will be
a Driver Trainer on site at the fitting bay in Roman Way to assist and
help you all with any problems that you may have with the new
terminal. This will begin on the first Wednesday in April between the
hours of 2 pm and 5.30 pm and will run every Wednesday for as long as
the demand is there. Please make use of this service as it is designed
to assist you with any type of problem that you may incur while using
the new 'touch screen' terminal. |
We are now well into the changeover and re-fitting program from old
to new terminals, so in the not too distant future the old terminal
will no longer be fitted to any of our mobiles. The new terminal is
certainly well worth waiting for...
Cabot Square E14C
As you know, there have been some incidents lately of a
Dial-a-Cab subscriber whilst on a street hiring actually being
attacked and injured by the passenger in their taxi. Many of our
members would now prefer not to pick up from the cash ranks late into
the evening because of this and would also choose to cover one of our
most prestigious accounts, which is serviced from this rank.
After careful consideration, it has been decided to
disband the E14C rank using the E14 zone for trip allocation between
the hours of 20.00 and midnight - again for a trial period. This will
give you all the opportunity to cover only account work if you so
wish, while still giving you the option of using the cash only rank as
an alternative. |
The rank will be non-physical during these hours and the marshals
at Cabot Square will strictly monitor run-ins. All drivers must reach
the pick-up point within the normal fifteen minutes after accepting a
trip from the E14 zone and complaints will be processed against any
driver who fails to comply with these procedures.
This is such a lucrative account and every effort must be
made to give Morgan Stanley the service they expect. This change will
come into effect on Monday, 9th April and terminal messages will be
sent out nearer the date to keep you all informed.
Can I also ask you to assist the marshals when you give
your locations at Cabot Square and to also be aware that many of the
clients who stand waiting for their taxis to arrive, can hear
everything that is said around them, so please act accordingly.
Just one final request, if you expect to arrive late for
any type of radio pick-up, can you please send a delay advise message
through your terminal to the control room who can then in turn inform
the client of an updated arrival time. This alleviates many problems -
especially if the passenger is working to a tight time schedule.
I hope that these changes will improve your working
patterns and I look forward to meeting you out on the road and at
Cabot Square.
Allan Evans
Training/Marshalling Office |
