Call Sign October 2000

Dial-a-Cab Shift Control staff member Bradley Macdonald is still shaking his head in disbelief after beating Brunswick House all-comers to take the prestigious Dial-a-Cab Employee of the Year title together with a substantial cash award.
   Call Centre Manager Keith Cain explained to Call Sign:
"Every year, since taking responsibility for the Call Centre, I have introduced yearly appraisals for the staff. During each appraisal, I discuss with the individual any errors which may have been a cost to the Society together with their ability to carryout their duties."
   "Supervisors monitor staff by occasionally listening in on their calls to note that they are following the correct procedures and that they are using their customer service skills to their best ability. Attendance and lateness is also discussed."
   Keith went on to explain why Bradley had pipped some other excellent candidates.
"Bradley won the title of Employee of the year because of his attitude towards his position, his appearance, his always arriving to work on time and also for not once having any sick time throughout the year. His work record for last year was a complete turnaround from previous years and we are naturally delighted.
   It has set an extremely high standard for the rest of the staff to follow if they want the title next year."
   After being presented with his cheque, Bradley told Call Sign:

Chairman Brian Rice presents Bradley with his cheque

BRADLEY IS DIAL-A-CAB EMPLOYEE OF THE YEAR!

"I joined the company more than 11 years ago when I was 17 and although it can be very stressful at times, I have always enjoyed it here."
   Currently on the Knowledge, Bradley is undecided what to do with the money.
   "I'll probably take some friends and colleagues for a drink", he said modestly.
   A proud and delighted DaC Chairman climbed the stairs to the fourth floor DaC Call Centre to make the award.
   "I don't want to take him away from work longer than necessary, so we'll visit Brad," joked an obviously delighted Brian Rice.
   Congratulations to Bradley from everyone at Dial-a-Cab...

Och Aye the DaC News
In a month where DaC dispatcher Gary Gates was showing ITV television viewers that his body was not as substantial as it once was (to the tune of 71 pounds), and in a month where Alan Gold (L95) and Paul Tully (Y40) were keen to show Carlton TV viewers how much muscle they HAD put on at the YMCA Gym, it was left to Call Sign Editor Alan Fisher to out do them all. He was invited to speak on the world's favourite radio station, BBC Radio Scotland! Because his kilt was still being repaired following the infamous Hogmanay events of 1993, he rejected the offer to go to the Studios in person, but spoke from his home during a four-way tie up	*Terry Smythe on a visit to DaC in 1998* regarding the world taxi trade. Presenter Leslie Riddoch was in the Glasgow Studios, while Edinburgh driver Andy spoke from his local BBC studio. Joining the tie-up in addition to Alan Fisher was Terry Smythe who spoke from Winnipeg in Canada and someone many claim to be the world's foremost authority on taxis - having formerly been the	General Manager of the Manitoba Taxi Board (the equivalent of Roy Ellis at the PCO) before retiring and starting up the Internet taxi list of Taxi-l. The conversation revolved around the usual subjects - refusals, violence in cabs (referring specifically to the New York spate of murders against livery drivers) and of course - "Have you ever picked up any famous people!" Some things never change wherever you are. BBC Radio Scotland can be heard on channel 927 on the Sky Digital system. And as a final word on the subject of Media, did you see the Call Sign reprint of our Sir Robin Day tribute in no less a newspaper than The Sunday Times. Talk about giddy heights...!

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