SYSTEM 21
As you are all aware, the New Admin system has been in operation since the middle of
January and, as with all new systems, we are experiencing some teething problems which we
are doing our best to sort out. The majority of you have been very understanding and
patient with us, for which Nuala and myself thank you. I have to say that it still amazes
me that a minority of drivers seem to think that we are intentionally singling them out
and deliberately withholding payments on jobs and purposely holding back their cheques or
BACS payments; this is not the case.
For instance, we recently had a problem with the BACS transfer which had been
processed in the normal way, but unfortunately the transfer was not accepted due to a
modem failure. As soon as we realised the error, we did our best to rectify the situation
as quickly as possible and we
hope that it will NOT happen again. So hopefully I will NOT hear that famous saying again: "I’m not having a go at you luv, but.............."
CREDIT CARDS
It would appear that some drivers are still experiencing difficulty with
credit card procedure, so to help you, which in turn will help us, here are a few helpful
hints:
1/ All credit cards must be put through the data system as failure to do so will
result in payments being delayed or possible non-payment.
2/ Any credit card trips estimated as going over £50 must be authorised by the
control
room on voice. We will not accept jobs that
have been swiped twice as this is not correct radio procedure and could also mean the card
may be stolen or on stop service.
3/ Always complete three credit card vouchers; one for the office, another for the
customer with the third to be retained by yourself. No voucher - no payment.
4/ Please write clearly with all relevant info ie. card number, pick up,
destination, fare plus 10% and most important of all, your call sign and badge number.
ROLLERBONDS
The correct procedure for obtaining your Rollerbond is as follows:
Once your Rollerbond has matured, requests must be in the office by Wednesday
and will be paid out on the following Monday. Rollerbond request forms are available from
the Drivers Reception 24hrs a day. Unfortunately, we are unable to complete Rollerbond
Request Forms over the phone as we require the your signature.
Helen Corkerry
