In addition to new blinds, carpets, new secure metal lockers, cloakroom, shelving, plants and a complete re-decoration etc, additional facilities were introduced for the control section such as new large monitors and overhead monitors, two of which will display information from Heathrow such as continuously updated flight departure and arrival times, baggage in hall etc. It is hoped that this new airport facility will be of considerable benefit when booking taxis at Heathrow and also for the information we can give to our member drivers, thereby preventing time being wasted waiting for flights which are delayed.
With Keith Cain newly appointed as head of Call Centre operations, the refurbishment will not only be conducive to the ideas, procedures and disciplines he plans to introduce, but the increase in personnel will allow us to take on more clients when the opportunity arises as well as to give a better service to our existing customers - including, of course, our members.
As with any refurb, opinions will vary, however I’m pleased to say that the people whose opinions matter most, in this case the staff, are all extremely pleased with the result.
And ready
And
ready
