DIAL-A-CAB QUIZ
Congratulations to Ian Walker (F30) who won
the July quiz and a months free subscription to DAC. The winning answers (and over 100 of
you got them!) were: Clapham, Battersea and Catford.
On to this month’s quiz. The answers are three London place names and the prize once
again is a month’s free subscription…
1.The first is a little stroke in golf when you get onto the green,
The second is where your best girl sits - if you know what I mean.
2. Half could go round your garden, it’s a little place in town
The second is the value, don’t let this get you down.
3. The first could be Mahogany, or even cork or deal,
The second is what the French call vert - the answer’s very real.
Answers by August 17th. Thanks to Bernie Pressman for the questions…
WESTMINSTER SPECIAL NEEDS
We have come to the end of our first year with the Westminster Special
Needs account and on the whole, the clients are very happy with the service we provide.
However, there are a couple of points that - insignificant as they may seem - can cause
serious problems both in the Call Centre and at City Hall and which could easily be
avoided by the touch of a button!
Opened by Gary Gates
These are a means of communication between yourselves and Westminster. They are used to show that you have been waiting 5 minutes at any point during the journey.
Code 11 also serves a couple of different functions:-
1) They allow us to speed up the child or escort into your cab, reducing waiting time.
2) They enable us to corroborate any waiting time you may wish to record (invaluable if you are trying to remove a fixed price!).
3) They allow both the clients and ourselves to constantly ‘fine-tune’ what essentially are a dynamic set of regular bookings to the clients satisfaction.
Passenger on Board! (Are they? Aren’t they?)
A little moan is in order, regarding the pressing of POB buttons; On the
surface, you may dismiss such a procedure as trivial, but neglecting to press your POB
could have serious ramifications:
We are transporting children with physical, mental and emotional disabilities who could possibly be at risk. Westminster (and ourselves to some extent!) are responsible for the children’s welfare. Omitting to press your POB button often results in pandemonium in the Call Centre and at City Hall as another escort may have to be paid extra to cover a job that you are already doing and more often than not, another taxi is also booked, wasting both ours and the clients time and money. So please, when you pick up -REMEMBER TO PRESS POB!
Change of details
Any deviation from the information you receive via your terminal, must be
radioed into the Call Centre BEFORE you deviate. You may put a child at risk or
have to answer a complaint.
Finally... A 'well done'is in order for a very successful first year with the
Special Needs Westminster account. We are back to school from the 2nd September when we
hope to see some new faces in the relevant zones!
Special thanks also go to Edie Wilson, Michelle Bland and Chris Huckstep who
are the Westminster Special Needs regular booking telephonists.
CALL CENTRE EMPLOYEE OF THE MONTH
Jane Bower was the Call Centre employee of the Month for April. Teresa was
presented with a diploma and a monetary prize for her overall performance and attitude. On
behalf of the Board of Management and staff, well done Teresa .
