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Boris shocker:
“We may dig up
London for gas!”
Call Sign August 2013
Page 2
NASH’S NUMBERS
From Alan Nash (A95)
Flights into London City Airport continue to increase (last visited by Call Sign in Oct ’12). Below is the latest arrivals
timetable. A larger print version with departure cities and flight numbers is available on the ‘TAXI’ page of the MyFav website.
Visit www.myfav.co.uk/iehome.php?g=taxi
LONDON CITY AIRPORT ARRIVALS (correct as of 12/07/2013)
Call Sign August 2013
Page 3
from the editor’s desk
I don’t usually like August and September so
out that I should turn right, then right again and
far as Call Sign is concerned because for some
stop. So in reality we did an extra 10 metres - if
strange reason drivers seem more concerned
that. They got out and the boy ran to the door,
about their own holidays than they do about
shouting at the carer to hurry up. Meanwhile the
writing to me! I can’t understand it! But life
woman proffered the exact money. I said nothing
goes on...
except a quick thank you whereas she remained
silent. I then cleared the cash ride and got ready to
Profit and cheap...
move off. Suddenly she came running back.
Hearing House of Commons disclosures concern-
“Receipt,” she barked. I picked up my copy of
ing the Government and its reliance on the private
the Evening Standard and pretended to read it. A
sector to run its services and to - at least in theo-
voice 100 times worse than fog horn junior’s
ry - save money, reminded me of something that
repeated the instruction of
‘receipt’! I slowly
happened in 2011.
looked up at her.
HMG accusations are being levelled at two Jack-
“Are you talking to me,” I asked?
of-all-trade companies - G4S and Serco - who
“Of course,” she replied, “ can you see anyone
between them are said to have charged UK tax-
else here?”
payers to monitor non-existent electronic tags. In
Remembering my licence, I carefully folded my
addition to non-existent names, others said to
ES so that Linda shouldn’t have to complete her
have been tagged with HMG being given the bill,
crossword on a crumpled newspaper. Well that
I have no doubt that some of our other large
were actually dead! The Serious Fraud Office has
was one reason!
accounts will be trying to save money by looking
been called in to investigate G4S over contracts
“I forgive that little brat who travelled with you
around, just as I have no doubt that should there
dating back since soon after the millennium. They
because he obviously learned his manners from
be offers substantially lower than ours, then it
are said to be the world's largest security company
you and that must be a huge disadvantage in life,
would affect the new suppliers’ coverage - espe-
and became famous during the London Olympics
but if you want something from me, then you will
cially as it now seems to be getting busier than it
because of their lack of staff.
have to ask properly.”
has been for several years. Nothing is for nothing
Serco, also one of Britain's largest companies,
She plainly had no idea what I was talking about
and the facilities that Dial-a-Cab offer may be
faces an auditing inquiry over its tagging charge.
and I led her by suggesting that most people ask-
dearer than some, but they are also superior to
Serco and G4S are said to receive around £1.5bil-
ing for a receipt offered the words please or thank
anything our opposition can serve up. Our cus-
lion a year, although both have contracts sched-
you - sometimes both. She rejected the sugges-
tomers are getting something that others can’t
uled to run for several years.
tion out of hand and said she would report me if
provide in our accounting system and excellent
Those allegations brought back memories from
I failed to give her the receipt. I have only on one
coverage.
2011 when private hire organisation Lewis Day,
other occasion refused a passenger a confirmation
I have always believed that you don’t get much
who had shown a turnover for the previous year
of the taxi cost and that must have been over 20
for nothing, because on most occasions that is
of around £36million, saw allegations levelled
years ago. But that was for a different reason in
how life is. But we all know that the grass always
against them of charging the NHS £50,000 for
that they wanted me to give them a receipt sug-
looks greener on the other side...
trips that had not actually been made.
gesting I had taken them to Luton airport where-
LD was billing an NHS Trust for sending four
as in reality I took them the one mile from Russell
Rudeness to passengers
ambulance workers to take a patient for dialysis
Square to St Pancras for the legal fare.
I am never rude to passengers, even though there
treatment at Hammersmith Hospital three times a
But this was different. I repeated that I required
are occasions when they may deserve a response
week although they were only sending two. Some
a please and she mumbled something totally
to their own rudeness - and of course as repre-
of the trips were charged at £400 each and the
inaudible. So I hand-wrote a receipt with my own
sentatives of London Taxis and Private Hire read
NHS alleged that hundreds of trips were falsely
signature, folded it neatly and gave it to her. She
this, I’d be a bit daft to say otherwise! However, I
claimed for. Lewis Day was given leeway to decide
took it and walked off. Suddenly she returned, her
broke that rule recently and I thought I’d tell you
how many ambulances were needed for each job
face the colour of ripe strawberries, her precious
- which really means telling the world as more
and the allegations suggested that this was where
receipt held tightly within her sweaty palm.
people read Call Sign Online than even get the
the overcharging totaling £50K took place. It only
“You taxi drivers make me sick and if I had a
mag delivered.
came to light during an internal transport cost
choice I would use cars.”
I know some drivers still get miffed when they
audit by the NHS Imperial Trust, who managed
I then realised that she was working for some-
don’t get a gratuity, but in all honesty “tips” seem
the hospital.
one and that my original guess of her being a carer
to be getting fewer and fewer and I expect future
A former Lewis Day worker, Dave Amphlett,
or maid was probably right, so I wondered what
generations to drop the custom all together. When
actually told his bosses what was going on but
her boss would say when he looked at her pre-
we get to the situation where Americans don’t tip
they did nothing about it and it was allowed to
cious receipt upon which I carefully wrote:
(and many no longer do it over here, although
continue.
“Carried free to compensate for a world shortage
they’d be scared not to at home), then you know
Lewis Day eventually repaid the NHS Trust
of pigs!”
it’s on the way out so far as London is concerned.
£49,921.74 but refused to explain publically why
To TfL, I plead guilty and you obviously know
In any case, I have never said anything about not
they had continued to overcharge even after being
where I am...!
receiving a tip, even when I have actually deserved
told by Mr Amphlett, claiming it would compro-
one! No, my rudeness came in a face-to-face con-
mise patient confidentiality! However, previous to
Richard Pomerance
frontation at the luggage window.
that, a Sunday Mirror investigation had shown
I rarely mention non-DaC drivers on this page but
It began as just another normal street ride from
how Lewis Day had also defrauded NHS Imperial
I must say farewell to fellow taxi driver Richard
Sloane Street to Ennismore Gardens. The passen-
Trust out of over £200,000 in the same way as it
Pomerance. Richard wasn’t always understood by
gers were a very loud lady who appeared to be a
had with Hammersmith Hospital ie charging for
everyone and certainly wasn’t your average guy.
carer/maid for the young boy in her charge who
journeys that never took place.
He began going down that road by doing the
was apparently in training for young fog horn
Lewis Day claimed that an error in the patient
Knowledge on foot, once telling me how many
voice of the year! Heading north up Exhibition
booking system had caused the problem. Soon
pairs of shoes he had gone through. On another
Road, I turned right into Princes Gardens and con-
after, Lewis Day was taken over by Addison Lee.
occasion, after waiting for a passenger inside a
tinued into Ennismore Gardens. As they said noth-
Sometimes, huge conglomerates believe that
London estate, someone threw a TV set over their
ing, I continued to the end where most of the
they can save money by taking cheap offers. That
balcony. It landed on the roof of his taxi and
houses are, even though I could have also turned
applies in our industry as well and was well illus-
Richard’s first thought was to see if it was
right before that. Either way makes little differ-
trated with the House of Commons account pre-
repairable!
ence.
senting their account firstly to Radio Taxis and lat-
But Richard wasn’t at all strange, he was just
Suddenly fog horn junior - who was probably
terly to a minicab company, both who had under-
one of life’s characters and his early death is trag-
aged around 9 or 10, shouted out: “Hey fatty,
cut our prices but who then couldn’t cover the
ic. My sincere condolences to his family...
you’ve passed the turning. Are you an idiot?”
work coming out. We currently service the HoC
I said nothing expecting the woman to tell him
Alan Fisher
again.
off. Silly me, she said nothing other than to shout
callsignmag@aol.com
Call Sign August 2013
Page 4
reflections of the chairman
Finally, Paul mentions there is concern
Terminals
amongst some in the trade regarding who
We are now in full flow regarding the fitting
is going to be the first to ‘fold’ RTG or
of cabs with our new terminals and I must say
Dial-a-Cab? I can’t or wouldn’t speak for
that the majority of the feedback we have
RTG as that has nothing to do with me,
received has been extremely positive.
but for some to suggest that Dial-a-Cab is
As I’ve explained on previous occasions,
financially embarrassed is at best mislead-
there are bound to be some bugs and anom-
ing and at worst a downright lie!
alies creeping in and we will rectify these as
Unfortunately, there are some very nega-
soon as we are aware of the situation. Like
tive people in our trade who would wish
anything new, there will be some ‘fixes’ that
for nothing more than one of the big
need to be made and if you have any sugges-
three circuits to go to the wall. So don’t
tions then please mail our IT department on:
believe everything you hear or indeed
techproblems@dialacab.co.uk.
read on the anti-Dial-a-Cab forums.
They will endeavour to implement the bet-
ter suggestions, but please remember that
just because a suggestion has been made, it
August
does not automatically follow that it will be
We are now entering the quietest month of
implemented. After all, one member has
some. After all, it is not as if we have a mas-
the year, but I am optimistic that it will better
complained the screen hurts his finger and
sive mortgage on the building and we need
than last August and the traumatic time we
he has to use his thumb - not sure what we
to downsize in order generate some cash; the
suffered due to the Olympic Games. It was
can do about that one!
building is paid for, we do not have any debt
undoubtedly the worst August for work that I
and to move premises would incur consider-
had ever experienced, so let’s just hope this
able expense.
one is much better. We can’t expect it to be
Mailshot
Even to just move our fitting bay here
busy but we have experienced a lot of visitors
There is a letter in this month’s Mailshot from
would be expensive. Our car park backs
coming to London this year.
Paul Hammett (V42), who is a long serving
onto residential property and that in
I know many of our members with children
member and I believe his letter deserves
itself could form an obstacle, however, I
are forced to take their holidays in August
more of a response than merely being
would not rule out moving the Roman
and pay inflated prices and those members
Way fitting bay in the future. The current
that remain here may experience the quietest
answered on the letters page.
Paul raises some interesting points which I
cost to Dial-a-Cab for the lease of Roman
month of the year - I’m not sure which is
Way is roughly equivalent to the cost of
worse?
have heard before, consequently, I feel they
employing one member of the adminis-
Either way, I hope you all have a pleasant
are worthy of a more detailed answer as some
tration staff. I think that statistic probably
summer...
of his suggestions have been raised by others.
Regarding loaning money to members in
puts things into perspective.
Brian Rice
Paul is also correct in that I mentioned at the
order for them to purchase cabs, this is not as
Chairman
AGM about an App for drivers who are not on
straight forward as it seems. Not just anyone
Dial-a-Cab and that situation is ongoing.
Dial-a-Cab
can set themselves up as a moneylender, they
would have to be licensed and regulated by
the FSA and we would be attempting to turn
Dial-a-Cab into a bank, which is certainly not
our primary objective.
THE SALIERI RESTAURANT
Paul also mentions that perhaps we should
move to smaller premises as during the last
376 Strand, WC2
five or six years there has been a downturn in
our account work, plus the emergence and
We Invite Dial-a-Cab drivers and their guests to our
success of on-line booking and of course the
restaurant where you can partake of the finest food and wine
size of the fleet has diminished.
When we first made plans to move from
And as a thank-you for helping our clients come
Brunswick House in 2006, we were in dire
and go over the years, we are happy to be able to
need of more positions to become available
for call-takers, consequently we found our
offer you a genuine 25% discount on your bill
current premises which were able to more
than double the positions available to call-
We are certain that you will be delighted
takers.
However, since then the need for that
amount of space for call-takers has dimin-
ished and Paul is quite right in that respect.
Moving buildings is a mammoth task, I
know because I did it in back in May 2007! It
most certainly is not just a matter of moving
a few desks to a new building, we have to
move our whole IT and infrastructure, an
Please bring along your badge or Bill as ID
absolutely monumental task and something
Salieri Restaurant
which could prove to be a considerable risk
to your business.
376 Strand, WC2
We would be far better off utilising our
Contact Centre for other purposes and I am
Reservations: 020 7836 1318
sure that facility would prove attractive to
Call Sign August 2013
Page 5
Three men who posed as taxi (black cab) dri-
vers have received severe sentences in court as
the result of an investigation undertaken by
Bogus Taxi
the Metropolitan Police Safer Transport
Command
(STC), which is funded by
Transport for London (TfL). The three men,
who had never been licensed taxi drivers,
Drivers Sentenced
forged taxi driver licences, badges and plates
to hire black cabs but had their illegal activity
curtailed by the intervention of STC officers.
The sentences follow a five month investiga-
tion led by the STC in partnership with TfL's
Taxi and Private Hire Directorate (TPH), result-
ing in the sentencing of one of the men. They
were jailed for a total of two years for fifteen
offences under the Fraud Act.
The investigation began in December 2012
when Peter Speer, 62, from West Sussex was
stopped driving a taxi with the light on by offi-
cers from Southwark Safer Transport Team.
Officers checked his licence with TfL's Taxi and
Peter Speer
Terence O'Leary
Melios Themistokleous
Private Hire Directorate who confirmed Speer
was not licensed and his documentation was a
Camberwell Magistrates' Court to 4 months
sends a clear message that fraudulent activities
forgery. He was arrested and charged.
imprisonment, suspended for 12 months
that put the travelling public at risk or under-
The STC investigation led them to a second
to carry out 200 hours of community ser-
mined the legitimate and law abiding taxi
man, Terence O'Leary, 51, from Epsom, who
vice and disqualified for 12 months.
trade will not be tolerated. The result high-
was seen by officers on 11 January driving a
O'Leary appeared at Kingston Crown
lights the important work that the police and
taxi displaying forged area identifiers in the
Court on 4 July 2013 and was jailed for two
TfL do every day to enforce the laws relating to
vehicle. He was arrested and a search of his
years for nine offences under the Fraud
taxis and private hire vehicles and identify and
home address revealed a forged taxi driver
Act.
deal with those who act outside the law.”
licence and three forged taxi driver badges.
Themistokleous appeared at Highbury
TfL's Acting Director of Community Safety,
Whilst on bail, information was received that
Corner Magistrates' Court and was sen-
Enforcement and Policing, Helen Chapman
O'Leary was attempting to hire a taxi from a
tenced to a 12 month community order
said:
“We welcome the sentences handed
company using a licence that appeared to be
and ordered to carry out community ser-
down to these people illegally posing as
forged and he was arrested again.
vice for two counts of fraud.
licensed taxi drivers. Clearly they went to great
Then on 13 May, further information was
STC Chief Superintendent Sultan Taylor told
lengths to try and portray themselves as legiti-
received regarding a fraudulent taxi driver
Call Sign: “This investigation has resulted in
mate taxi drivers but were still caught as a
plate on a vehicle already known to police.
three men who illegally operated as taxi dri-
result of rigorous action by the Safer Transport
Officers identified the driver as Melios
vers receive substantial sentences for their
Command and TPH teams. Today's sentencing
Themistokleous, 58, from Kentish Town who
crimes. The Safer Transport Command contin-
is a stark reminder that the only way to
was arrested the same day in possession of a
ues to work with Transport for London to
become a legitimate taxi driver is through hard
forged licence whilst driving a taxi that was dis-
improve passenger safety by identifying illegal
work and dedication by passing the world
playing forged plates and identifiers.
activity and bringing offenders to justice.”
famous Knowledge of London.”
Speer pleaded guilty to 3 counts of fraud
TfL's Acting Director of Community Safety,
Vicky Barnes, STC Media and
and using a motor vehicle without insur-
Enforcement and Policing, Siwan Hayward,
Communications Assistant
ance. He was sentenced on 27 June at
added: “The sentences given to these men
Notting Hill repairs almost finished
REED FISHER
It was 9 April 2013 when a water main
burst along Notting Hill Gate and the
STONE SETTING
road was shut. Taxi drivers have suf-
fered with burst water mains before
and we prepared ourselves for up to a
The setting of the memorial stone to Editor’s
week of traffic chaos. But when
son and Dial-a-Cab weekend dispatcher, Reed
Thames Water discovered what they
Fisher, will take place at 2pm on Sunday
referred to as a huge cavern beneath
4 August 2013 at:
the road, we knew that one week
had gone out of the window and
The Western Cemetery,
that we were looking at months.
Bulls Cross Ride,
Now heading into the sixth
Cheshunt, Herts.
month of closing the road, Thames
Water have told Call Sign that they
have filled in one of the ‘voids’ under
the road with expanding concrete, as
well as fixing one of the two water
mains. Explaining the problem, Thames Water’s Head of
Programming, Jason Aldred said: “It was a hugely complicated job
because in addition to the void under the road which needed to be
repaired, on top of the water pipes was a 24-inch gas main which we
had to ask the National Grid to remove before we could get the repairs
done.”
They now hope to complete repairs by August 20, with the west-
bound carriageway opening by the end of July...
Reed and wife Lara
Call Sign August 2013
Page 6
Jery’s       World
“I heard that Boris was looking at reducing taxi emissions, but I think he may have gone a bit over the top...!”
Bank of England App
To save you asking, nope, there are no free
The Bank's
samples on offer, but yes, former Dial-a-Cab
gold vaults
client, the Bank of England, has launched its
with an
first App to give downloaders an amazing look
estimated
behind the scenes with a virtual tour of the
value of
Threadneedle Street building, its design fea-
£140 billion
tures, architecture, working rooms and yes, its
gold and cash vaults!
The virtual tour looks at the Bank’s inner
workings with a new iOS, Android and web
App. The tour is - perhaps surprisingly - free to
download and use and offers a rare chance to
see the inner workings of the UK's foremost
economic institution.
Included in the tour is a 360-degree picture
of the gold vaults, which houses more than 400,000 bars of the precious metal deep
within the bank. The gold is held for the UK government, central banks and members of
Call Sign
the London Bullion Market Association. The bank itself only owns two standard bars and
August 2013
two Roman bars. A gold bar is currently worth around £350,000, making the total value
Editor: Alan Fisher
of the room at around £140,000,000,000 - although none has ever been stolen other
Address: 39 - 47 East Rd, London N1 6AH
Tel: 0207 251 0581 Fax: 0207 553 7293
than in an episode of Thunderbirds and in the movie, The Lavender Hill Mob. The
Email: callsignmag@aol.com
bank say their security was updated after M’lady informed them!
Website:-www.dac-callsign.co.uk
The tour also includes pictures of the cash vault, where some of the bank's vast cash
Printers: Premier Print Group
hoard is held, as well as the Garden Court, which is at the heart of the building.
25 - 31 Violet Rd, London E3
A Bank of England spokesperson told Call Sign:
Design: Aldan Publications
"Most of the Threadneedle Street building is a working space devoted to mon-
Tel: 07958 300 428
etary and financial stability. But it is a recognisable landmark to many people
Email: deborahfresco@gmail.com
Views and opinion expressed in Call Sign must
and the app provides a unique glimpse of some of the Bank's more significant
not be assumed to represent those of the Editor or
locations behind its familiar facade."
Board.No part of Call Sign may be reproduced
The App and virtual tour is at: www.bankofengland.co.uk/virtualtourapp
either manually or electronically without the express
permission of the Editor.
Call Sign August 2013
Page 7
DaC Twitter Winner
Expanding DaC’s social media presence
tomers and Members), we would have to tweet
in our customer App downloads during this
out something more interesting alongside our
period, so clearly the campaign worked.
propaganda tweets. This is why, if you follow us
Unfortunately we couldn’t open the competi-
on Twitter, you will have noticed that every day
tion to Members or staff. This was our first
we tweet something different. Often this is DaC-
Twitter competition and we didn’t want it to
related, but we’re also sharing anything we
backfire with followers crying foul if a Member
think may interest you and the public: free Apps
or employee won! However, based on the suc-
and games, interesting blogs, articles and so on.
cess we’ve had with this competition, we will be
However, it doesn’t matter how interesting or
holding further competitions on Twitter and
regular your tweets are if you don’t have many
Facebook. Some of these will be for Members
followers! So we decided to find a way to gain a
only, some for the public.
respectable number of followers quickly in
We have increased our social media pres-
order to get our name out there. One very suc-
ence and will be using these platforms to
cessful model in use by a number of organisa-
communicate more with our customers,
DaC Twitter competition winner Jean
tions is competitions. As this is Dial-a-Cab’s 60th
Members and the public in general. It would
year, we decided to arrange a Twitter competi-
be great if you could follow us on whichever
Beer shows iPad mini to her son
tion to celebrate 60 years of providing a world-
platform(s) you use and spread the word a
As many of you know, Dial-a-Cab has a
class black taxi service to London.
bit. If you have any suggestions for content,
Twitter presence. In fact, we’ve been on Twitter
On 1st July we announced the competition
please feel free to let us know; we want to
since 2009. Admittedly, this account has been
on Twitter, which would end when we
use these platforms to promote the DaC.
neglected somewhat; posting regular tweets of
reached 1,000 Twitter followers. On 12th
On Twitter, you can follow @DialaCab at:
interest to Members and the public is no mean
July, we passed that goal and the lucky win-
https://twitter.com/dialacab On Facebook,
feat in the noise that is Twitter!
ner was randomly picked from all the
you can ‘like’ our page at the following site:
So we decided to do something about it.
entrants. She is Jean Beer (@jeansmiles) of
https://www.facebook.com/pages/Dial-a-
Recently we’ve been tweeting about our App,
Bristol. We sent her a white and silver iPad
Cab/143343275702145
the ‘Supersides’ we’ve installed on some of our
Mini direct from the Apple Store.
On LinkedIn, you can link to us at:
Member’s cabs and the progress of the new
Congratulations to Jean!
https://www.linkedin.com/company/dial-a-
Mobile Data Terminal rollout. Of course, this is
We designed the competition in such a way
cab
of interest to customers and Members, but
that every single entrant would have to visit our
On YouTube you can subscribe to our video
there’s only so much you can say about these
Website and be presented with adverts for our
feed (including MDT training videos) at:
subjects!
App and services. This type of targeted advertis-
http://www.youtube.com/user/dialacabUK
We realised that in order to gain more fol-
ing ensured our brand and services were being
Jon Winterburn
lowers (many of whom are potential new cus-
seen by potential customers. We saw an increase
DaC Network Administrator
Call Sign August 2013
Page 8
With Dial-a-Cab now well into
DIAL-A-CAB: THE TIMELINE
its sixtieth year, Call Sign
thought it would give a brief
A piece of history:
historical timeline of this
Bonnie Martyn
Society’s progress...
meets the PCO's
George Turnbull on
It was Thursday Jan 29 1953; taxi driver
13 November 1953
Bonnie Martyn met a friend Albert Hall.. They
were both members of the Radio Owner
Drivers Association (RODA) but had heard of
tied into the taxi trade.
discrepancies in the accounts and that the cir-
ODRTS then grew
cuit was in financial trouble. They decided to
until on Monday
8
call a meeting in the back of Bonnie’s taxi,
March 1965, - exactly
which was to be parked on the Grosvenor
11 years since the offi-
Gardens shelter rank on Sunday 29 March.
cial launch - the organi-
Joining them were fellow drivers Eric Stoffel
sation moved to a four-
and Arthur Cutmore.
storey building at
144
They concluded that RODA was finished and
Shirland Road, Maida
that a radio circuit for owner drivers was need-
Vale.
ed. They advertised for anyone interested and
to go ahead and were granted a bank loan, but
Following a Board
set a date for those drivers to attend the Albany
all the committee had to offer security against it.
meeting on Friday 1 June 1984, it was decided
Tavern at the northern end of Great Portland
In addition to the original four and Frank
that as of Monday 11 June, ODRTS would adopt
Street. It was to be on Sunday 7 June 1953. A
Duncan, they had now been joined by Doug
the catchier trading name of Dial-a-Cab.
collection was made to go towards any costs
Naismith, Alec Cobden and David Fiertag.
Two months later, on 11 August 1984, DaC
and £200 was raised. A second meeting was
The following day, November 13 1953,
moved to their third home at Brunswick Place
called for Sunday June 21 at the Barley Mow in
Bonnie Martyn met the PCO’s George
and the builders moved in to turn it into the
Horseferry Road where drivers were signed up
Turnbull to inform him of our progress.
type of place that DaC needed with its increased
and it was agreed that they should look for an
Then on Friday 18 December 1953, the first
staff numbers..
office from which they could dispatch work.
jobs were dispatched, but most of the cabs
Following a great deal of preparation, 22 Nov
On Monday 10 August 1953, estate agent
couldn’t receive the signals. Pye Radio stepped
1988 was the day when DaC attempted to leave
Jack Rose calls Bonnie Martyn and tells him he
in and just over one month later on Tuesday 26
voice dispatching and to go live with data dis-
has found an ideal property for them to rent at
January 1954, the first official job was dis-
patch. The system failed due to an incorrect
172 Pentonville Road. The offer is accepted.
patched. The pick-up address was responding
MDI calculation.
Following a meeting at Dial House in
to local advertising and went from Pentonville
Five months later, on Saturday 29 April 1989,
Shaftesbury Avenue, it was agreed to install
Road to Gamages store in Old Holborn (now
DaC made its second data dispatch attempt.
phone lines at the new offices on Thursday 1
just Holborn).
This time it proved to be successful and has
October - by then the premises had been
On Tuesday 8 March 1955, ODRTS was offi-
stayed on ever since.
repainted and had new pipes fitted outside - all
cially launched by Sir Ian Fraser MP, famous
Saturday 7 June 2003 saw DaC celebrate its
done under the stewardship of Frank Duncan.
for his work on behalf of the disabled. He had
50th anniversary with a ball for 160 people at
Then on Thursday 12 November 1953, the
been blinded during active service in WW1 and
Vinopolis in the City, organised by Brian Rice’s
first-ever committee meeting was held at
worked tirelessly to promote welfare for blind
secretary, Jacqui Chart.
Bonnie Martyn’s home. They were told that for
people and ex-servicemen. He was also a found-
On Saturday 5 May 2007, Dial-a-Cab moved to
£2400 they could actually buy the lease rather
ing member and national president of the
our current premises at Dial-a-Cab House.
than pay a monthly rent. The committee agreed
Royal British Legion - an organisation forever
And the story continues...
Call Sign says…
UBER: MADNESS OR SUICIDAL?
In our April 2011 issue, Dial-a-Cab driver Jon Robinson (E88) sent us a Sunday Times article concern-
ing San Francisco cab company Uber, in which it said they intended coming to London with their US
app system of hiring stretch limo cabs. Well, over two years on and Uber’s Head of Operations Ryan
Graves says that TfL have given them the permission they needed, except that the stretch limos have
been replaced by a car service.
Although Uber has been available in London in a small upmarket way, they now intend running a
UberX service, which is a cheaper version using - they claim - BMW 3 Series or the Toyota Prius.
The reason for this article isn’t to offer publicity for Uber, but to show why we believe
their service is madness and suicidal. They say they will be 40% cheaper than Addison Lee
and up to 50% less than taxi prices and as an example quote Gresham Street in the City to
Kensington Church Street for a price of £13. They talk of a minimum £3 and then £1.75 per
mile.
Mr Graves calls their new service a “game changer.” Well if they can pay their “chauffeurs” and make
a profit on that £13, then we may as well all go home. So can they survive at those prices, unless they work as they do in Los Angeles?
Over there, the UberX service is banned, but that seems to matter little to them. Why are they banned? Well it seems they use ordinary people with a car
but without the correct licence. Surely TfL would be fussier should Uber attempt that here?
Mr Graves went on to say that in regard to getting their initial licence for operating in London, Uber found TfL ‘to be the most progressive regulatory
system they had worked with!’ He added that unlike the UberX service in some countries, London’s would not involve passenger sharing and that their
first job here would be to take on Addison Lees and then us!
Call Sign asked San Francisco driver Charles Rathbone, who at one time drove a TX2 up and down the city’s famed hills, what he knew
about UberX. He told us:
UberX operate here in SF and they can survive quite nicely in London - even at those prices! In fact, you can be sure that London's cyberspace is awash
today with emailed offers of free UberX rides, sign-up freebies and generous referral bonuses. Their cars may be fancy models on day-one, but by day-two
they will be picking up passengers in virtually any model car. The cars are private passenger vehicles with non-commercial insurance and plates, no inspec-
tions, no training, no hack permits or any other kind of permit and no numbering or signage of any sort. Rates are set by Uber and can rise at will, notably
in times of public disaster. The drivers and vehicle owners are just about anyone with a used car, an email address and a few hours a week to kill.
UberX, Lyft, Sidecar and other faux-rideshares are direct challenges to regulators. They use blitzkrieg tactics to overwhelm regulators and force an immedi-
ate de facto deregulation of for-hire services. The roguish nature of their businesses makes them irresistible to the twenty-something generation.
It’s not often that we and the Griffin family chase after the same enemy, but there’s a first time for everything…!
Call Sign August 2013
Page 9
PAM CAMPBELL
10 July 1951 - 1 July 2013
Although Dial-a-Cab staff knew that former
I had been friends at work for over eleven
account manager Pam Campbell had been
years and she will be so dearly missed.
diagnosed with lung cancer, news of her
Pam was a hard-working, intelligent, car-
death was greeted with shock as well as sad-
ing and very thoughtful person. She was
ness.
very close to her friends and so many peo-
Pam began her employment with DaC on 1
ple cared about her.
September
1997 as a Trainee Account
One of Pamela’s best traits was that she
Manager before eventually becoming a fully-
always lived her life to the fullest and
fledged account manager, taking care of a
loved to laugh and smile. It isn’t possible
number of important accounts.
to put the importance of friendship and
Following her diagnosis, Pam was given an
how much Pamela meant to me. She posi-
extended period of sick leave, but on 30
tively influenced my life in so many ways
November 2012, having notched up 15 years’
and I will miss her with all my heart.
continuous service, she announced her
Pamela, thank you for your friendship,
retirement and came to a special ceremony in
I will miss you forever and never forget all
the DaC boardroom. She looked surprisingly
of the time we spent together. God
well and enjoyed the presentation and party
Bless...”
afterwards.
Antoinette Gardner to pen a few words
Pam leaves a husband, John and their two
Pam was a popular member of the ground
about Pam.
sons, Colin and Darrell. Our sincere condo-
floor accounts department and we asked
“Pamela was my dearest friend. She and
lences go to them all..
Changing
London!
This pictorial look at our city and
shows just how much things have
changed over the years. There was a
time when the roads were filled with
cars, buses and taxis with the odd
bicycle weaving its way through the
traffic.
At the same time Dial-a-Cab taxis
needing to stop briefly to pick up
their radio passenger would take the
chance and stop wherever there was
a safe place to do so - often resulting
in a PCN.
And there was a slight buzz in the
air if a Rolls Royce or Bentley came
out to take its owners to one of
London’s posh restaurants or hotels.
Now it seems that Mayor
Johnson is intent on giving priori-
ty to cyclists, Pedicabs can do as
they wish while we still get pre-
sented with PCNs and Rollers are
no longer exciting with Ferraris
and Lamborghinis brought over
from middle east countries such
as Saudi Arabia by their owners
to be paraded around
Knightsbridge are the vogue and
show Londoners what a triple
exhaust system sounds like!
Yep, London sure is changing...!!!
Call Sign August 2013
Page 10
COMPLIANCE OFFICER’S REPORT
priate times on any problem trips without the
Charge card C code entry has now been
need to time your meter out or engage the
enabled giving support to accounts like
meter if you feel that the trip may not be to
Goldman Sachs (EC10).
your liking. Reasonable delays will normally be
Dispatch messages now automatically
accepted, unrealistic times to force the
move to next line at end of previous line
despatchers to recover or scrub a trip may well
without having to press the down button.
jeopardise an account. In this job you can
Since the introduction of the Superside
never be too clever and a journey that starts
campaign together with regular information
out as a short trip, often turns into a roader. It
on Twitter, downloads of the DaC App have
is so important that you play your part.
risen in a very positive way. This has further
increased the number of trips ordered or
New terminals...
taken on Credit Cards, which I hope will con-
The fitting programme for the new terminal
tinue month on month. With this in mind, it
is well under way and quite a number of you
really is very important that all Credit Card
Hello ladies & gents
have now been fitted. To answer to some of
receipts via the new PED
(Pin Enabled
your queries, the list below explains impor-
Device) are checked before the passenger
tant changes to the MDT software that the IT
leaves your taxi.
We are now well in to the school holiday peri-
department have implemented to improve
If you see a **Void** or **Cancelled**
od and I am sure that this August will cer-
the day-to -day operation. All new fits will
transaction at the bottom of the printed
tainly be an improvement on last year. Having
have the upgraded software but for those fit-
receipt or the words **No Connection** the
often mentioned that coverage at certain
ted before 22nd July, you will need to pop in
transaction has not gone through successful-
times of the day seems always to be a prob-
to the fitting bay at Roman Way. It takes
ly and you must either repeat the process or
lem, it is even more important now that it is
around 5 minutes.
arrange alternative payment.
as good as it can be. The Contact Centre
encounters more problems in the busy morn-
Map search of offer: When a trip is
For those of you taking a well earned sum-
ing period (predominantly in the West and
offered, if the driver presses the Map tab,
mer break, have a good one. For those still
South West areas) than at any other time of
the street will be copied into the search
working, drive safely be very lucky...
the day but I have always believed that you,
box enabling a map search prior to
the members, will try your best to help dis-
accepting the trip.
Allan Evans
patchers and I continue to do so.
Zone screens will refresh automatically
I am asking you to accept and offer appro-
every minute.
DaC Compliance Officer
Call Sign August 2013
Page 11
Call Sign August 2013
Page 12
Do we need the Conditions of Fitness???
This issue’s Mailshot has TfL’s Managing Director of Surface Transport, Leon Daniels, replying to a driver’s
query regarding the Nissan NV200 and the Conditions of Fitness. Mr Daniels adds that there are always
companies that approach him who would like to see the CoF - especially the turning circle - abolished so
that more vehicles can enter the licensed taxi market. Call Sign knows of several that are “ready” for
London, but minus the 25 foot turning circle. It’s also no secret that the Vito has ongoing rear steer prob-
lems, so we asked the first seven Dial-a-Cab drivers we came across whether we still needed the CoF...
Stuart Miller (N01 + TX taxi)
conditions, which would give drivers greater confidence and
We should definitely keep the 25’ turn-
be more re-assuring for our passengers. While I accept we
ing circle. It aids manoeuvrability and
have a duty to carry disabled passengers, I personally have
therefore safety. For example allowing
never used the ‘step’ which takes too long to set up and the
us to get close to the kerb and other
ramp which takes up too much room in the boot. But yes, to
tight spaces so that passengers can get
get back to the original question, we must keep the
in or out safely and with ease. I’ve seen
Conditions as they are.
Vito owners struggle to make the turn
Stewart Lewis (D20 + TX)
downstairs at Euston Station rank,
The CoF should be kept, yes, but
choosing instead to take the wider of the two lanes so as to
revised by somebody with a brain! One
make the turn, even at the expense of losing a place in the
of the things I learned during a visit to
queue by allowing TX drivers to go first!
the Museum of London while on the
Stephen Young (E02 + Vito)
Cab Guiding Course was that in 1906,
We should keep the CoF even though
when the Renault Unic cab was intro-
my own Vito has continued to have
duced onto London’s streets, it didn’t
rear steer problems at 19000 and
have a reverse gear! So to compensate
26000 miles. I do still use the rear steer
and allow easy access to the narrow streets, the cab was
when necessary and luckily can use
designed to turn to face the opposite direction in one contin-
any MB dealership for servicing and
uous movement, hence the 25ft turning circle! Another point
repairs, a far nicer experience than
to bear in mind is that with saloon cars used as taxis, there is
some establishments I could mention!
often no physical division between the driver and passengers
as in purpose built cabs, which can leave the driver vulnerable
Dave Jennings (S91 + TX)
to assault or attack by less polite fares…
Relax the Conditions of Fitness?
Absolutely not! I have two friends with
© Call Sign Magazine MMX111
Vitos and I’m told that even though the
rear steer can cost £1300 to fix, they
are keeping their cabs and seek to
defend their choice of taxi. I’ve seen
PHVs struggle to fit into spaces to pick
up or set down that I know I could get
into with ease!
Adam McGann (J09 + Vito)
We must keep the CoF - I do not think
we should flood the market with many
different types/shapes of taxis as in the
provinces. We should keep the distinc-
tive Vito/TX from the viewpoint of pub-
lic recognition and safety to be beyond
doubt. I’ve got enough problems
already convincing the travelling public
that I’m the real thing!
Steve Regan (K25 + TX)
We should definitely keep the CoF, oth-
erwise we lose our identity. As I see it,
the obvious benefit to volume produc-
tion vehicles being introduced would
be cheaper running costs and a wider
choice of service facilities, but at the
expense of our iconic recognition as
real taxis - and that’s not good.
Dave Willett (T27 + TX)
We should without doubt keep the CoF
as they are. However, the TX4 should
be more economical and have a bit
more ‘torque’ with perhaps a 1.5 or 1.8
litre turbo-charged engine and even
four-wheel drive for winter or adverse
Call Sign August 2013
Page 13
We each have a hobby or other interest away
from the cab and DaC Roman Way techni-
cian Steve Thomas has two - Welsh Rugby
CALL SIGN MEETS
and a passion for fishing. Steve takes both
seriously, but his fishing is almost akin to a
religion! When Call Sign saw a photo of Steve
with the ugliest fish we had ever seen - albeit
a really poor quality photo - we had to know
the story and Steve was happy to tell us...
Big Joe!
I recently spent some time at Cleverley
Mere in the beautiful Essex countryside of
Hatfield Peverel, I fish there regularly; the
gravel lake covers about fifteen acres with
lush green reeds, an island and overhanging
trees that offer shade for fish and anglers
alike on warmer days. It’s all very peaceful.
The lake varies in depth from four to eigh-
teen feet, so the fish, of which there are plen-
ty, have loads of room to tease the angler and
challenge us to catch them. There are Rudd,
Perch, Pike and plenty of Carp, some of them
very large indeed. Some of these fish can
attain 30 - 40lbs or even more. There are sev-
eral Mirror Carp in excess of 40lbs and they
even have names, yes, fish with names!
On the day in question, I set up my gear
and made up my bait. Carp like hotdog
and sour cream bolie on a bed of chilli
hemp; it’s an irresistible delicacy to them!
Anyway, once the trap was set, I erected my
tent and settled down to wait and wait. It was
thirteen hours before my ‘bite alarm’ went off
and it took me almost forty five minutes to
reel in Big Joe. At 50lbs 8oz he’s just about
Fortunately the poor quality of the photo covers the ugliness of Big Joe!
the biggest Mirror Carp in the lake. Chester
and Hendrix are two others that weigh in on
the blighter is pretty tired and so if I were to
3lb test curve, Shimano 10,000 bait runners
the hefty side as well.
simply release him immediately after catching
and Amnesia line with 15lb breaking strain.
I pulled him in steadily, lifted him gently
him, he would be unable to catch his breath,
Completing the set is the Snake-Bite hook
out of the water and grabbed him firmly as
be confused and dis-oriented which might
line and Delkim TXi bite alarm.
best I could with both arms while we had our
not be too good for his health, so I eased him
More info from Cleverley Fisheries on:
picture taken and then lowered him equally
back into the water and gave him a chance to
01245 424881 email cleverleyfisheries
carefully back into the lake and held him gin-
settle down. But I still got ‘im!
@hotmail.com
gerly by his tail for half an hour or so while he
Steve beamed proudly with a twinkle in his
caught his breath, before finally releasing him
eye as he told us about his brief liaison with
Jamie Corum
back to freedom.
Big Joe! For any aficionados out there, Steve’s
After a forty-five minute fight against a rod,
kit comprises Fox Warrior fishing rods with
Call Sign Online
The Dalston flower display
Of Anne and Tom Whitbread…
Many drivers have asked Call Sign if Tom Whitbread’s wife Anne has replen-
ished her usual floral display this year on their Dalston home balcony. The
answer is that yes she has!
So if you are sitting at the traffic lights on the corner of Queensbridge Road
and Dalston Lane, just look up to the right. The balcony runs along the side of
their house overlooking Parkholme Road. If you are unfortunate enough not
to be travelling that way, Tom has sent us a photo of this year’s display…
Call Sign August 2013
Page 14
Drilling for gas... in London???
dioxide compared to diesel buses and half the amount of CO2.
n a fascinating response to Nilima
However, the new buses are said to cost over £350,000 each and as any
Choudhury in Responding to Climate
taxi driver can already tell you, London is totally flooded with buses that
Change, Mayor of London Boris
outside of peak hours are running around well over half empty. Mr
I
Johnson’s Environmental Advisor,
Pencharz also said that City Hall might be testing some single decker
Matthew Pencharz, refused to deny that
electric buses which are much cleaner than even the current hybrids -
parts of London could be dug up in the
he admitted that there was currently no such thing as an electric double
search for shale gas. The recovering
decker to look at - but added that the electric route could well be too
process, known as fracking*, is covered in
costly.
controversy and following a huge deposit
The Mayor’s Environmental Advisor then spoke to RTCC about
discovered near Blackpool that is await-
Matthew Pencharz:
taxis and said that the vehicles we earn our living with are also
ing a decision for fracking to begin, it is
"We won't dig up
London’s heaviest polluters. He added that they had not found a
claimed that there could be considerable
Trafalgar Square!"
definitive replacement, but mentioned the London Taxi
supplies beneath the streets of the capital
Company’s hoped-for development of the hybrid taxi it displayed
- quite possibly beneath the very spot that your Dial-a-Cab taxi is cur-
at the London Olympics and which, in the long term, would be
rently parked! Mayor Johnson is expected to decide early next year
powered by hydrogen. He said that substantial progress has yet to
where London should apply for a permit following tests that are expect-
be made.
ed to be completed by the end of 2013.
The climate change problem was brought up with mentions of the
Mr Pencharz admitted that it was unlikely central London would be
recent hurricanes in the US and a question as to what would happen to
overrun by drilling rigs but added that all options needed to be
London if a Hurricane Sandy ever hit our shores.
explored if they involved any possible help with providing low carbon.
The Thames Barrier was mentioned but Mr Pencharz also said that the
“If there are deposits in London - there might be, but we won’t know
Mayor has initiated other flooding-related initiatives quoting ‘Drain
until later in the year - but it’s certainly worth having a look. The gov-
London’ which looks at parts of London where flooding could happen
ernment is obviously talking about the future of shale gas and there may
and to put in plans about how to make current infrastructure more
be deposits on the very outer edges of London. But we’re not going to
resilient.
be digging up Trafalgar Square!”
*Fracking is the process of drilling down into the earth before a high-
Boris Johnson gave a clue in a Daily Telegraph article when he said
pressure water mixture is directed at the rock to release the gas inside.
that no stone should be left unfracked to keep the lights on following a
Water, sand and chemicals are injected into the rock at high pressure
scare story about future power cuts. The Mayor said:
which allows the gas to flow out to the head of the well. The process is car-
“It’s glorious news for humanity. It doesn’t need the subsidy of wind
ried out vertically or, more commonly, by drilling horizontally to the rock
power. I don’t know whether it will work in Britain, but we should get
layer. The process can create new pathways to release gas or can be used
fracking right away!”
to extend existing channels. It would also create many new jobs. However,
Following on from the legacy of 2012, Mayor Johnson published his
it also is said to have some dangerous by-products - especially in water pol-
2020 Vision paper where it tells about the future of London’s energy.
lution...
Emphasising the point, Mr Pencharz added that the power from shale
gas had the potential of giving us cleaner, greener, more secure and
cheaper retail energy and City Hall has applied to the UK energy regu-
lator for a licence to allow the GLA to buy excess electricity produced by
residents and public bodies which it could sell on cheaply to organisa-
TIGER
tions such as railway operators and hospitals etc.
Air quality concern is going to be an even bigger topic over the next
12 months with average nitrogen dioxide levels in the capital said to be
5%
over twice the European legal limit and much of the blame being
off with this
squarely aimed at diesel vehicles such as buses and lorries - and of
advert
course taxis. By 2016, the Mayor has says that he wants 20% of London’s
buses to be hybrid, which his office says emits four times less nitrogen
TAXI TYRE SPECIALIST
STOCKISTS OF MICHELIN, AUSTONE AND
REMOULDS FOR ALL FX AND TX TAXIS.
Works at Palestra
HI FLY / BARUMS AND CONTINENTALS
Until October 2013 there will be works around TfL’s Palestra
FOR THE VITO TAXI
building, starting on the side of the building facing Blackfriars
Road. As a result, the nearside southbound traffic lane will be
FRONT PADS FITTED FOR TX1 & TX2
suspended for about three weeks.
£40 AND TX4
£45 INCLUSIVE VAT
From early August to early September, work will be carried out
on the Union Street side of the building and Union Street will
NEW VALVES AND BALANCING ON ALL TYRES
operate eastbound only between Blackfriars Road and Nelson
Square. Signage at the Great Suffolk junction will advise west-
WE ALSO DO LASER TRACKING AND PUNCTURES
bound vehicles that entry into Union Street is for access to
Nelson Square only, with other westbound traffic diverted north
FREE TYRE INSPECTION
along Great Suffolk Street and via Southwark Street and
Blackfriars Road. A contra-flow cycle lane will operate west-
OPENING TIMES: 08.30am - 17.30pm
bound on Union Street, with a barrier to segregate this from the
main eastbound traffic.
call now 020 7729 5237
Union Street will be returned to two-way operation as soon as
possible and remaining works on Gambia Street and the north
Unit 14 Peterley Business Centre
side of the building will be carried out in September and early
472 Hackney Road, London E2 9EQ
October.
Call Sign August 2013
Page 15
Views on life as seen through the
THE MISSING DAC
eyes of David Kupler (Y74) at...
Kupkake’s
CHAIRMAN!
Eli ‘Trixie’ Solomons
Korner
Call Sign is proud of the files it keeps on Dial-a-Cab’s
past history. It has taken many years for this magaz
to get such a complete picture of its past and tho
that helped build DaC up. We have had 11 Chairm
since the Society’s beginning in 1953 and ma
Board Members.
The Chairmen were Bonnie Martyn
(1953
1957), Frank Duncan (1957 - 1959 and 1962
1964), Eli (Trixie) Solomons (1959 - 1962), Jac
Russell (1964 - 1969), Jack Taylor (1969 - 1972)
Martin Gellman
(1972
-
1976), Pete
Fennymore (1976 - 1984), Ken Burns (1984 -
Going to work!
1990), Phil Messias
(1990 - 1992), Aubrey
Siteman (1992 - 1996), Brian Rice (1996 - pre-
sent day).
My mate bought a Vito
Ken Burns, Aubrey Siteman and current
now he likes to go to work,
Chairman Brian Rice survive the list. But Call
wears the shirt and ties completo
Sign has photos and information on all of them -
except for one. We have never been able to track
in his silver, shiny Merc.
a photo or grab any info on Eli
‘Trixie’
Shame about the steering
Solomons. He had been Chairman from 1959
until 1962 and was a cousin to Martin Gellman,
It sometimes lets him down,
but Martin hadn’t any photos of Trixie, nor
So even though he looks the part
could he tell Call Sign much about him. Only
He comes home with a frown.
one driver currently on DaC was here in the
days of Trixie Solomons and that is Alan
Another mate got a TX4
Lewis (A44), but he was a mere youngster at
sooner him than me,
the time.
But in July we received an email from Janet Baine, who had been looking at our
sitting cramped against the door
Call Sign Online facility and asked if we could get any info on her uncle, Harry Croft. But the
just like the TX3.
email mentioned that Harry and Trixie Solomons were good friends, so we grabbed the
opportunity of getting some info on DaC’s “missing” Chairman...
Best cab I had was a Beardmore
Janet, who lives in Shirley, Croydon wrote:
Hand-made and built to last,
I was interested to see your various articles mentioning Trixie Solomons. He was a lovely man
had only 3 doors - not 4
who lived opposite my uncle - who we always called 'Bon' but whose real name was Harry Croft.
with wings of fibreglass.
I just wondered if there were any drivers out there who remember Harry. I read the article about
jokers putting a couple of kippers in Trixie Solomons’ engine and must say that was exactly the
Red leather upholstery
sort of thing my uncle used to do!
Petrol-engined hush,
Harry drove a taxi in the 1950s and 1960s. One day he was hailed by two Americans dressed as
GIs who ‘hired’ him to go to an address near London Airport but obviously had no intention of pay-
economical and speedy
ing the fares. He was beaten up very badly and robbed but not before he broke his assailant's nose.
perfect for a mush.
Both men had escaped from a prison ship docked in London and were trying to get to the airport
to get back to America. They severely beat Harry and stole his takings. The beating was so bad that
Long before speed cameras
it was reported on in The Evening News. Harry was never the same after that.
I was in Queensbridge Road,
Trixie Solomons was a good and kind man who was a great friend and support to my
in the early morning hours
uncle, as was his wife Minnie. They were both much loved by our family. He was a tall,
empty without a load.
Jewish man with a long face that often looked sad and thoughtful, but it would crack into
laughter very easily. He was so lovely to us. Trixie kept encouraging Harry - who had been
I hit the bridge at 60
a bus driver during the war - to do the Knowledge. Eventually he did and Harry's daughter,
and the Beardmore left the deck,
Bettina, used to walk through London with her father so she could help him memorise
streets and landmarks! If it hadn’t been for Trixie's kindness and help, Harry wouldn’t have
4 wheels wildly spinning
had his business, which meant the family had a much lovelier way of life than if he had
I thought I'd have a wreck!
stayed in his job as a bus driver.
But she landed in a straight line
Later on, with cars still few and far between, my uncle Harry would travel to Shirley and pick us
all up in the back of his taxi and then drive us up to Whetstone, all the while poking fun at those
and I just motored on,
who lived south of the river! Trixie's wife, Minnie, was always very welcoming. Whenever we visit-
no damage, everything fine
ed them (living just across the road from Harry), Trixie would give me a ten shilling note.
My uncle Harry had a very rough life after the death of his parents had effectively split the family
that's why it’s my number one.
up. He lived for a while in the workhouse before re-joining my mother. He and a friend had acro-
But I'm happy with my Metro
batic skills and their variety act ‘The Great Warzans’ had them going round the halls. Harry's life in
his 20s and 30s is lost to me, but after the war Trixie encouraged him to buy that cab. The rest is his-
even though it's 10 years old,
tory.
Like me, it's a retro
If anyone at Dial-a-Cab knows anything about my uncle Harry, I would love to know about
from a time when we were bold.
it and perhaps you could let the Editor know. And if nothing else, your former Chairman
Trixie Solomons is not quite as much of a mystery as he was before...”
Kopyright Kupkake 2013
Janet Baine
Shirley, Croydon
Call Sign August 2013
Page 16
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having a Novus camera installed
in your taxi…
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* Get a discount off your insurance
premiums using the camera
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* Provides undisputed evidence
* Reduces thefts, attacks on drivers and
Approved by TfL, insurance companies and affordable..
‘crash for cash’ schemes
* Provides clear facts as to what happened
in an accident
* Resolves liability disputes immediately
* Prevents spurious whiplash claims,
including those from third parties not
even in the vehicles
* Clarifies where impact occurred and
extent of damage
* Provides proof the passenger hasn’t
followed safety procedure such as wearing
seat belt
Why a Novus camera….
* No on-going cost - one off payment
* Free software and PC player
* User friendly
* Installation time approx 30mins
* Discreet camera
Features ….
* Continuously records onto SD card
* Automatically overrides old non important
clips and keeps clips with incidents
Fitting time is around 30 minutes and it will probably reduce insurance costs
* Records vital data such as speed, incident
are regularly being targeted and damaged,
can contact their insurance company to see if
location via Google map, real time and
which is costing huge sums in increased pre-
they can get a discount off their premiums if
date via GPS
miums. On top of that, drivers are being
using the Novus View-I SSL Ruby camera.
* Records audio for additional evidence
attacked and have no way to prove that they
Novus has a number of qualified engineers
* Easy to remove from vehicle every night or
are not at fault.
on standby to professionally hard wire the
to transfer to another vehicle
Novus Automotive Ltd now has a range
camera into ignition. All cables are hidden
* Simple and easy software to use
of CCTV cameras which are approved by
from view providing a neat, clean and profes-
* Easy to send clips of incidents to
Transport for London. This means Novus
sional installation.
organisation such as insurance companies
Automotive Ltd now have an approved,
You can get more information with no
Fact: Every day in the UK there are over
affordable, easy to use camera for taxis.
obligation whatsoever by contacting
1200 whiplash claims and annually there are
And the benefits don’t stop there! The
Jason, James or Aimee on 0208 515 7827.
over 30,000 ‘crash for crash’ fraudulent insur-
Novus View-I SSL Ruby is also insurance
Tell them you read about it in Dial-a-Cab’s
ance claims. Taxi (and private hire) vehicles
approved and recognised. This means drivers
Call Sign magazine...
Danny beats clock in Chai run
Call Sign’s Danny Fresco recently did a 10 kilometer run in aid of the Chai Cancer Care charity.
Running in memory of his mum Carole and Editor’s son Reed, Danny completed the run in a person
al best time of 54 minutes and 16 seconds - not bad when you realise that the temperature was clos
ing in on 90 degrees! At the time of going to print, his efforts had raised £365 for Chai on top of th
£700 he raised last time.
Danny has been with Call Sign ever since current Editor Alan Fisher’s first day in the hot seat in
June 1997 and while Danny may not be as well-known as his Taxi columnist dad Al, his layout
designs have helped Call Sign reach tremendous heights for an in-house magazine.
On Sunday 9 August 2009, Danny’s mum, Al’s wife and Ed’s wife Linda’s closest friend, Carole
Fresco passed away in Barts Hospital, just six weeks after being diagnosed with breast cancer.
After Carole’s death, Danny’s family were greatly helped by Chai Cancer Care and in return
Danny ran the London British 10k charity run and raised around £700 for the Hendon and
Redbridge-based organisation that provides so much care for Jewish cancer patients and their fami-
lies.
For his latest run, Danny decided to add Editor’s son Reed Fisher to his memory list. Reed died
last January, three years after being diagnosed with an inoperable brain tumour. He had worked in
the Dial-a-Cab call centre on Sundays for 23 years in addition to being an IT analyst with the Ford
Motor Company..
Danny told Call Sign: “Chai Cancer Care are a small charity, but do such a fantastic job
looking after families and patients who are, or have been, affected by cancer. Without
them, I would have struggled to come to terms with the sudden loss of my fantastic mum
who I miss so much. And in Reed’s case, not only did they help his family but I know how
much Chai helped Reed during his illness and gave him the support and comfort he need-
ed. I will always be indebted to Chai for helping me and I feel honoured to run in aid of them.”
Chai currently supports around 1600 patients at any one time at its 8 UK sites or in their own homes. This number is added to at the rate
of around 80 new patients each month. Over the past 12 months, Chai provided over 12,000 individual therapy and counselling sessions.
You can still donate to Danny’s charity page at: http://tinyurl.com/avatjvp
Call Sign August 2013
Page 17
Credit/Debit Card Step by Step Guide
4-page pullout repeated from last month
New terminal credit and
debit card transactions
Daren Morley
3.
Press the ‘On-Board’ button.
Card Transaction Hail and Ride
With the imminent rollout of the new MDT I thought it would be
a good idea to make drivers aware of the changes to card
transactions.
Once you have the new MDT, you will also have a Pin Entry
Device (PED) installed in your cab. This will sit in the front of the
Job Type
cab and you will pass it to the passenger at the end of the
‘Card’
journey. There should be no need for you to handle the
passenger’s card in future.
Press
You are no longer required to pre­authorise a credit/debit card
trip at the start of the journey.
‘On-Board’
The ‘To Card’ button can be pressed at the start, during, or at
the end of the journey.
4.
To add the destination of the trip, press the
‘A/D Dest’ button.
1.
Press the ‘To Card’ button.
Press
Press
‘To Card’
‘A/D Dest’
2.
Enter the ‘Pickup’ zone. Press the ‘Send’ button to update
5.
Enter your destination into the ‘Zone Identity’ field.
the information.
Press the ‘Send’ button.
Enter
Enter
‘Des na on’
‘Pickup Zone’
Press
Press
‘Send’
‘Send’
Now the terminal is in card mode, the trip detail screen
At the bottom of the screen you will see an
changes to ‘Account Credit Card’. The job type is also
acknowledgement confirming that the ‘As Directed
displayed as ‘Card’.
Destination’ has been updated.
Note: Although the screen shows ‘Trip authorised #999’ no form
of authorisation request has gone through the terminal. Only after
Note: If you do not update the ‘As Directed Destination’ the
the passenger enters their pin number on the chip and pin device is
terminal will not allow the trip to be cleared.
an authorisation requested.
Call Sign August 2013
Page 18
Credit/Debit Card Step by Step Guide
11. The Credit/Debit Card Completion screen will turn grey and
the following message appears at the bottom of the screen:
Note: If the transaction times out, the following message
Acknowledgement
will appear at the bottom of the terminal screen:
‘Des na on
Updated’
Just re-press the ‘Process’ button to resend the information
to the Chip and Pin device.
6.
You also have the option to ‘Soon to Clear’ into the zone,
Pass the Chip and Pin (PED) device to the passenger
when you are no more than 15 minutes away from the
through your partition window or luggage door. The device
destination.
will instruct the passenger and yourself through the
process.
7.
At the end of your journey stop the meter.
12. If the trip is under £20, and the passenger has a
8.
Press the ‘Clear Job’ button.
Contactless Card, they have the option of making a
Contactless payment. All the passenger is required to do is
9.
The screen will change to the Credit/Debit Card
touch their card
Completion screen. Check that the amount is correct, then
onto the screen.
press the ‘Process’ button.
The terminal will
print a merchant
copy, which you
retain. Press the
green ‘Enter’
button to clear the
trip from your
screen and send
the information
through to Dial­a­
Press
Cab.
‘Process’
Note: On a
Contactless
payment, the
passenger does
not receive a
Note: The handling charge of 10%, minimum of £2, is
receipt. If the passenger requires a receipt, they should
automatically calculated.
insert their card into the device.
10. The Confirm Amounts pop­up box will appear. Press the
13. Alternatively, if the
‘OK’ button to send the amount to the Chip and Pin device.
card is not
Press ‘Cancel’ to return to the Credit/Debit Card
Contactless, or the
Completion screen.
transaction is over
£20, the passenger
inserts their card
into the Chip and
Pin device.
14. Once the
passenger has
entered their pin
and pressed the
green ‘Enter’ button, and the transaction is authorised, the
customer copy receipt will be printed on your terminal.
15. Tear off the customer copy, and ask the customer to press
the green ‘Enter’ button and then remove their card, and
pass the customer copy receipt to the passenger. Ask the
passenger to pass the Chip and Pin device back to you.
Call Sign August 2013
Page 19
Credit/Debit Card Step by Step Guide
16. Once the passenger has removed their card, the merchant
As soon as you press ‘To Card’ the screen will switch to the
copy receipt will be printed. Tear off the merchant copy of
Credit/Debit Card Completion screen.
the receipt and retain for a minimum of 12 months.
17. Press the green ‘Enter’ button to finish the transaction
and send the information through to Dial­a­Cab.
Note: Always ensu
when the receipt is
printed that the
receipt does not
show **Void** or
**Cancelled** this
can occur when a
connection to the
host is lost or the
customer presses
the ‘Cancel’ button
If the receipt does
indicate that the
2.
You now need to manually input the ‘Pick Up’ and
transaction was
‘Destination’ zones. Press your finger in the ‘Pickup Zone’,
unsuccessful. Pass
once the cursor is flashing in the field, enter where you
the passenger
picked the passenger up from. Carryout the same
their copy of the
procedure for the ‘Destination’ field. Check all the
‘Voided’ receipt
information entered is correct and then press the
and explain that
‘Process’ button.
you need to carry
out the
transaction
again. Press the
3.
There will be a few second’s delay whilst the trip is created
green ‘Enter’
by the host at Dial­a­Cab House. Once the trip is created
button on the
the confirm amount box will appear.
Chip and Pin
device (PED)
and then press
‘Process’ on the
terminal. Follow steps 10 to 17 to
complete the transaction.
Change Cash Booking to Credit/Debit
Card Booking
Cash trips can be changed to Credit/Debit card transactions
even when the meter is in ‘Stop’.
1.
From the ‘Cash Completion’ screen press the ‘To Card’
button.
4.
Once you see ‘A/D DESTINATION UPDATED’ at the bottom
of the screen. Press the ‘OK’ button and pass the Chip and
Pin device (PED) to the passenger.
5.
Follow steps 11 to 17 to complete the transaction.
Press
‘To Card’
Call Sign August 2013
Page 20
Credit/Debit Card Step by Step Guide
Swipe Cards
As I am sure you are aware the UK and the majority of Europe are
now Chip and Pin.
However if you ever have a visitor from the U.S. they currently don’t
have Chip and Pin cards. To process a card without a Chip and Pin
follow the same procedures up to step 11.
Instead of putting their card into the Chip and Pin device the
passenger must swipe their card down the right hand side of the B,
with the magnetic strip facing inwards.
It is essential that the passenger does not swipe the card until you
have pressed the ‘Process’ button and the terminal states at the
bottom of the screen ‘Use PED to Process Card’.
If the passenger sees the message ‘Abort Card’ this indicates that
they have swiped their card too early.
Press the ‘Process’ button again to re­swipe card.
Charge cards
Dial­a­Cab Charge cards cannot currently be swiped through the
PED. If you are hailed in the street by a Dial­a­Cab Charge card
holder you will need to go to Gen Code and press the Charge card
button.
You will then need to manually input the card details into the terminal.
There is a video on the DaC Member’s Portal and a DVD, which will be available at the time of fitting.
The new terminal is now being fitted
Daren Morley
DaC Trainer
Call Sign August 2013
Page 21
DaC driver Sean Farrell (B39) looks at trade history from a different angle
The Brethren of the Whip
cab driver. William Wilson (badge 6379) had
for the return of Lord Mandeville from
The Wild
taken Lord Mandeville to the Café Royal.
Ireland, all would be explained. Fortunately
Whilst the Lord dined, he told Wilson to drive
for Wilson, the magistrate adopted this course
Wild West
to his house in Great Stanhope Street (now
and released Wilson on his own recognisance.
…End!
Stanhope Gate) and pick up a revolver that he
But Wilson’s hope that Lord Mandeville would
had forgotten to take with him (he was about
come to his aid was all in vain.
Part I
to embark for Ireland and the Fenians - an
Mandeville never did attend court, even
At one time,
Irish Republican Brotherhood splinter group -
though a warrant was issued. He did send a
Hollywood was
were a major threat). This Wilson did, but the
letter which the magistrate refused to accept
transfixed with the
gun, which was wrapped in a bit of paper, was
in which he apologised for the foolishness of
Western - cowboys,
unbeknown to him, fully loaded.
the butler in not informing Wilson that the
‘injuns’ and gun fights! Tales of a gun fight
On returning to the rank outside the Café
gun was loaded, but that the accident would
at the OK Corral and suchlike gave script
Royal, he could not resist showing the gun,
never have happened had not Wilson “foolish-
writers much fodder to peddle out to the
which he described as “a pretty thing” to
ly and inadvertently toyed with the revolver.”
masses eager to read about those exploits.
Henry Spinks, another cabman who was also
After several legal arguments, the warrant
But they missed out on the opportunity of
waiting for his fare. Wilson pulled the gun out
against Mandeville was dismissed and Wilson
the tales of cabmen in London and their
of his pocket and as they were inspecting it,
was fined 40 shillings or to be imprisoned for
own exploits with six-shooters...
the gun fired, missing Spinks by inches. The
one month in default. As Wilson did not make
In 1886, Samuel Wakelind was hailed in
police were happy to accept Wilson’s version
any comment, it is most likely that his fine was
Regent Street by a smartly dressed man with
about not knowing the gun was loaded but
paid by Lord Mandeville’s legal team...
an umbrella. He was told to drive to Upper
the magistrate said it was one of the most
(To be continued)
Regent Street, which he did and was then
extraordinary stories he had ever heard and
told to turn around and drive to Waterloo
Sean Farrell
could not tolerate cabmen firing off loaded
Place. Once there, the passenger asked to go
guns in the busy streets of London. Wilson
Call Sign Online
back up Regent Street.
assured the magistrate that if he would wait
By now, Wakelind was becoming slightly
suspicious of the fare and made his feelings
known to the gentleman. His passenger, the
Earl of Shaftesbury, assured him that every-
thing was OK and that he was willing to pay a
O2 rank relocated
shilling for each trip up and down Regent
Street.
Some essential works must be carried out in the area where the North Greenwich
However, as they were passing the
Station taxi rank covering the O2 is, so during August the area will closed and the taxi
Polytechnic, a shot rang out and Wakelind
rank temporarily relocated.
looked about him to see a bullet had
August has been chosen as the time to carry out these essential works as there are
passed through the bodywork of the cab,
fewer events taking place at The O2. We are working closely with AEG and colleagues
missing him by inches. He jumped down
in TfL to manage the temporary relocation and make sure there are clear and direct
and demanded to know what was happen-
signs to show people where the temporary taxi rank is. The temporary rank will be in
ing. The Earl, who was not recognised by
the area used by taxis during the 2012 Games and which is normally used as the private
Wakelind, apologised, saying that the
hire pick-up area after events. During events, the coach area will be used for taxis to
revolver (he had just purchased it for £3
provide more space for drivers and passengers.
from a shop in Piccadilly) had accidently
The rank will be relocated from 07:00 on Monday 5 August until the end of
gone off and that if he would continue dri-
August and along with the essential works the taxi rank lanes will also be re-
ving him he would be paid the princely
marked
sum of a fiver.
Wakelind responded by saying: “I value my
life more than your fiver.” At that moment, a
policeman who had heard the gunshot
THE ALPHA POWER PILL
appeared and as he looked into the cab,
Shaftesbury placed the gun against his own
Now even better!
temple and pulled the trigger. The policeman
told Wakelind to drive round to the Middlesex
Helps cut the cost of diesel - and reduce Emissions!
hospital, which he did and both cabbie and PC
carried the still-living earl into the hospital.
OnlyCabs.co.uk are pleased to supply
But he was pronounced dead some three min-
Dial-a-Cab drivers with the amazing Alpha Pill
utes later.
The Earl of Shaftesbury had just six
Order Today to take advantage of the special price of £16.95
months previously succeeded to the title
following the death of his philanthropic
Go to www.OnlyCabs.co.uk or scan your smartphone
father, who had helped establish several of
on the ad code
the cab shelters that were appearing
throughout London as well as being
Or telephone your order to:
involved with several cab trade charities.
Stephen Vale at Only Cabs 020 3239 6101
Less than a month later and in the same
street there was another gunshot involving a
Call Sign August 2013
Page 22
Down
Arthur Willmoth
Wimbledon
1935 - 2013
Arthur was a well-known and very well-liked member of Dial-a-
Way...
Cab, especially to those who regularly used the Finsbury Square
Rank.
My regular stint on
the ranks at
Up until Friday 12th April, he was still working 4-nights a week as a jour-
Southfields Station
neyman (B65J) and leading a full and active life outside of cabbing. But after
and down at Gate 4
complaining of feeling exhausted, Arthur was soon to be diagnosed with ter-
was my 27th consecu-
minal cancer, the aggressive nature of which took his life on Tuesday 9th July
tive Wimbledon
at the age of 78.
Championships. Same
old faces (ones you
Arthur started driving a cab in 1968 and joined Dial-a- Cab in May 1977 as
hadn’t seen in
50
B71. He loved the job. He was a ‘people-person’ who enjoyed conversing
weeks), same old banter (all the old ones
with customers and fellow cab drivers alike. He was also well known for his
resurface) and the same old coin bags going
love of Arsenal, for whom he had a season ticket.
over the counter in the bank on the ‘3rd
People who spoke to him always said what a lovely man he was.
Monday’ - although you now have to pull
Arthur leaves his wife of 55-years Maureen and three sons Russell,
out the fake pound coins before the counter
clerk confiscates them!
Glyn and Jonathan, who is V18 on DaC. He also leaves five grandchil-
One of my fellow cabbies, a guy that
dren.
has helped me
Marshall the Augustus
Rest in Peace Arthur...
Road rank for many years, is Martin
King - who doubles-up as an author.
This year we got talking about keeping fit
and the need to do regular exercise at our
age (both 58) and the fact that it would be
unlikely that I would consider adding to my
13 Marathons any time soon, preferring the
more leisurely chal-
lenge of walking th
Severn Sisters hills
down on the south
coast near Beachy
Head some time
later this year.
The subject
came round to
Martin’s South
Downs Way - a
humorous tale
about a self-confessed couch-
potato London cabbie who decided not only
Arthur (on left) with DaC son Jonathan
to cycle the 100-mile long bridleway and
footpath running between Eastbourne and
Winchester, but to walk it as well!
This historic route is visited by over a mil-
Dial-a-Cab Credit Union
lion people each year - and runs through
some of southern Britain’s most beautiful
countryside. People with families seeking a
Ever needed money quickly but were anxious about
day out and serious walkers alike visit the
variable bank interest rates?
Way, its chalky soil making it ideal for
Well wonder no more! If you are a subscriber, journeyman or
cycling, horse riding or a leisurely stroll.
member of staff at Dial-a-Cab, then you qualify to join the
Martin’s book is full of hilarious anec-
dotes and the truly eccentric characters
Dial-a-Cab Credit Union. Any member of your family residing
he met along the Way - it will have you
at your address also qualifies for membership!
in stitches! As well as entertaining you
Then if you are over 18, have been a member of the Credit Union for
as you walk, ‘South Downs Way’ is a
over 3 months and have established regular savings, you can borrow
comprehensive guide to the route,
up to 3 times your total savings…
including handy tips, useful addresses
and walking maps - ensuring that even
The cost?
the poorest navigators won’t get lost!
Just 1% per month on the outstanding balance (or APR of 12.7%).
Often bawdy and always amusing, this
Loans can be paid back early AND there can be an annual dividend on your shares.
book would be the essential alternative
guide for anyone experiencing the beauty of
The question is: Can you afford NOT to be in it…?
the Downs for the first time.
Call us on 020 7729 8171 or 020 7749 0585
Martin has also written ‘Hoolifan - 30
years of hurt’ - based on London’s history
Members of the Financial Ombudsman Service
of football violence and a complete contrast
Member’s funds protected up to limit set by the Financial Services Compensation Scheme
to his ‘South Downs Way’.
DaC Credit Union Ltd, Peterley Business Centre, 472 Hackney Rd E2 9EQ
Bob Woodford
Authorised and regulated by the Financial Services Authority
Call Sign Online
Registration number 213263
Call Sign August 2013
Page 23
With Barrie Segal moving on, Call Sign introduces John Vigus...
DAC PCNS:
INTRODUCING JOHN VIGUS
may not stop on red routes during controlled
charge notices:
hours. Taxis, of course, are not restricted to
Red routes: No more than three minutes
stopping on red routes to pick up or drop off
where taxis are allowed to stop.
passengers, but there is a reasonable time
Yellow lines: Maximum time waiting for pas-
limit for this to happen. In the case of taxis
sengers to arrive is three minutes.
and PHVs, since the judicial review hearing in
Bus stops: Avoid! Bus stops boarding and/or
My name is John Vigus. I have been involved
the High Court on 29th November 2010
alighting should be almost immediate.
in appealing parking tickets for over ten years
(Makda v the Parking Adjudicator), there is a
Loading Bays: You cannot stop in loading
for myself and since 2005 on behalf of various
period of time allowed to make contact with
bays to pick up or drop off passengers.
carriers and other business operators. Having
the passenger and also to take payment at the
Footway parking: NEVER! There is no
dealt with nigh on 10,000 appeals, my per-
drop off. This period is limited to around
exemption for you to park on the footway for
centage success rate is in the high 90s, both
three minutes and may be slightly longer in
any reason.
at local authority level and at adjudication.
certain circumstances.
Dropped kerbs: You cannot stop to pick up
During this period, I have gained knowledge
However, each case will turn on its own
or drop off passengers at dropped or raised
of parking regulations and exemptions as laid
merits. If your passenger does not appear at
kerbs.
down in local authority traffic management
around the three minute mark, then you are
Double parking: You cannot double park
orders and the relevant traffic Acts.
expected to move your vehicle to another
while waiting to pick up passengers.
Licensed Taxis (and private hire vehicles)
location (across the road) and begin another
Yellow zig zag markings outside schools:
are treated in much the same way as ordinary
short period to wait for the passenger. This is
Never during prohibited times.
cars in as much as they are all subject to the
not how taxis have operated, but since the
Zig Zags at crossings: NEVER! This is still an
same parking regulations but for a few excep-
introduction of CCTV this is now the world
endorseable offence.
tions. For example, a vehicle (any vehicle)
we live in because of the over enthusiastic
may stop for as long as is necessary for the
use of these cameras.
purpose of allowing a passenger to board or
John Vigus
Here are some basic rules to follow that
alight on a single or double yellow line, but
will help you to avoid receiving penalty
DaC PCNs
After DaC drivers asked for it...
Power Pills resized!
Granddad
Many Dial-a-Cab drivers have been using Alpha
Power Pills ever since Call Sign together with
Cricklewood Carriers taxi garage conducted
tests on two old taxis and showed the difference
between a cab on the pill and one that wasn’t.
Power Pills clean the entire fuel system, break
down carbon build-up in the engine, greatly cut
Garry
down smoke and assist with a better fuel burn
rate.
No one has ever suggested that the pills
could be improved, but some drivers had
June was a good month for Dial-a-Cab’s newest
suggested the pills were too big for the
Board Member, Garry White and his wife when
amount of diesel most drivers use in one
day.
they became grandparents for the first time. Their
Steve Vale, who is the online supplier, has
middle daughter, Fay, gave birth to a handsome
contacted Call Sign and told us that after hear-
8lb 3oz baby boy, Mason William, on 28th June
ing from all the DaC drivers who made the same
at Basildon Hospital.
suggestion, the new packs now contain twenty
half-size pills instead of the ten previously, with
Congratulations to all the family...
each pill now designed to put in with around 35
Garry with Mason
litres as against the previous 70 litres.
Steve told us: “When PowerPills were first
introduced, the idea of putting 10 plus gallons in
at a fill up was not that exceptional, but now
with the price of petrol and diesel being what it
is, realities have changed and we received many
requests for smaller pills because it[s easier to use
asaptrades
half a tablet if you are putting in smaller quanti-
ties.
I have also completely revamped the website
ELECTRICAL
at www.OnlyCabs.co.uk. While it will always
be a work in progress, it’s now much better than
it was. So please visit, have a look around and if
you have the time, send me any suggestions you
Electrical Installations - Fault Finding & Repairs
may have on how you feel it could be improved.
Also, if you have a Power Pill story you would
like to share, please send that to me.
www.asaptrades.com
I thank all you Dial-a-Cab drivers for your
custom and please remember that I’m
always here to help or just have a chat on
020 3239 6101.”
0203 130 6798
Steve Vale
Call Sign August 2013
Page 24
Sun, sea and Adventure Island? It can only be one thing...
LTFUC 2013 trip to Southend!
Fun, laughter and jollity
Children with the
were the order of the
prize-winning taxi
day on Thursday 27th
June, when a convoy of
100 decorated taxis took
300 children on the
them for giving up their
London Taxidrivers’
time to join us.
Fund
for
The winner of the best
Underprivileged
dressed taxi, displaying
Children’s legendary
an 85th anniversary cake,
outing to Southend-on-
was Steve Pulham who
Sea. This year the Fund
won the Terry Stapleton
is proudly celebrating its
Rose Bowl named after a
85th anniversary and
longstanding member of
this was the charity’s
the LTFUC who sadly
47th
outing
to
passed away in
1988.
Southend. And what a
Steve also received a
fantastic outing it was!
voucher from Vince
The taxis assembled
White Taxis of Waltham
very early at Victoria
Abbey - whom we sin-
Park and after decorat-
cerely thank
- with a
ing their taxis and hav-
choice of £150 or a cab
ing breakfast, the drivers
service and MOT. A final
waited for their special little passengers to arrive. The sun was shining
prize was a draw for the drivers. The winner was Stewart Murray who
and the atmosphere was great. On hand to entertain the children were
won an overnight stay for two with breakfast at Mayfair’s Connaught
the Furry Tail Folk and Clown Jolly Jack and we are grateful to them
Hotel to whom we thank for their generosity in donating the prize.
for entertaining the children for the whole day.
But all good things come to an end and at 6pm the children were led
We’d also like to thank Colin Hayfield, Upper Warden of the Tin
out of the room in a giant conga after getting an 85th Anniversary mug
Plate Workers and their Clerk Piers Baker (alias Wire Workers) for giv-
from the Fund as a gift, together with a stick of rock kindly donated by
ing up their time to meet the children and wave the convoy off. Can we
Southend Councillor Paul Van Looy. Our thanks also to Chingford
also thank Alison Denning, Festival and Events Officer for Victoria Park
Costco for donating bottles of water that were so welcome in the warm
and of course the Park’s management and staff who provided the break-
weather.
fast.
Special thanks go to our anonymous donor for giving £25 to
The huge horn blowing convoy departed at 10am and the LTFUC
each driver towards their fuel bill and also to the wonderful spon-
would like to thank Essex Police and the Blue Knights Law
sors whose donations helped to make this outing possible. And
Enforcement Motor Cycle Club (England 7 Chapter) for escorting us
huge thanks to Radiocoms Systems Ltd for the loan of their com-
so quickly and safely to Southend. We’d also like to thank Karen Hill
munication equipment.
(Green Flag) and Brian Bernard, Operations Manager and drivers
On our 85th anniversary, we are especially grateful to ITV who fea-
from Kavanagh Motor Group who joined the outing at the last minute
tured the outing on their London and Anglia evening news and also to
to help. Our grateful thanks also go to the Red Cross for accompany-
all the radio stations who gave us such great coverage.
ing us. People lined the streets waving and cheering as the children
Last, but not least, the Hon President, Hon Chair and Committee would
smiled and tried to master the ‘royal’ wave!
like to give special thanks to all the wonderful drivers and helpers. We
At midday we arrived at sunny Southend and after parading along the
really could not make these outings happen without you and we know the
seafront to cheers from a delighted crowd, we arrived at Cliffs Pavilion
children would also want us to give special thanks to you on their behalf.
for a lovely lunch. Out thanks to Southend Council, Derek Kenyon
They had a magical day that they will always fondly remember - their
and the Parking and Highways Team for the use of Shorefield Road
smiles, laughter and the sheer happiness on their faces throughout the day
Car Park and of course, the management and staff at the Cliffs Pavilion
was a joy to behold. Congratulations and a pat on the back to the
for all their help and assistance.
Committee for a brilliant outing... and roll on next year!
Snow White, the White Queen and Mad Hatter, the Furry Tail Folk,
More images can be seen on our website at www.ltfuc.org.uk along
Southend’s Salvo the Clown and Clown Jolly Jack were all on hand to
with details of future events...
greet the children as they arrived and had photos taken. Hon Chair,
Susan Angel, gave a welcome speech and 300 excited children were
LTFUC Press Officer, Raymond Levy
ferried to Adventure Island. Our gratitude goes to Brian Houssart
MBE, Hon President of the Southend Taxi Charity Fund for Children
for his support, along with Cooks Coaches for use of one of their
Keith Reading
coaches and also MD Bill Hiron and the drivers of Stephenson
Coaches for the use of their vehicles.
Professional Toastmaster
Vouchers for ice creams, donuts and drinks were given to drivers and
Master of Ceremonies
children; all you could hear was children’s laughter, their faces covered
in ice cream and candyfloss! Our gratitude to management and staff at
Tele: 01279 465 938
Adventure Island for their help and assistance in making the outing pos-
Mobile: 07774 860 374
sible.
Email: kgr.2@virgin.net
At 5pm it was back to Cliffs Pavilion for tea and a DJ Dave Davies
disco. We thank him and his crew as we also do to Jackie Walsh and
10% discount for DaC drivers and staff
her son Jake for kindly coming at the last minute and working tireless-
ly at face painting and balloon modelling, which the children loved.
Fellow of the Guild of
We were also pleased to welcome the Mayor and Mayoress of
Professional Toastmasters
Southend, Councillor Brian Kelly and wife Ann, who were joined
by Adam Tregoning, the Mayor’s Mace Bearer and our thanks go to
Call Sign August 2013
Page 25
ALL WHITE WITH GARRY...
to assist if any difficulties are experienced. I
when the streets are busy. The DaC app can
have noticed that more customers are current-
establish a reputation for giving a great service
ly using cards as payments in taxis and it will
during both peak and quieter times.
certainly become more popular as a method of
payment.
Roof advertising
If, like me, you work nights, you cannot help
Card types
but notice some taxis in London with the
AMEX cards issued outside of Europe do not
Bright-Move Media advertising fins mounted on
have chip and pin technology, therefore are still
the roofs of cabs. This is giving a new look to
swiped. When clearing the payment, the PED
the taxi advertising market however, with the
prompts you to put in the last four digits on the
taxis needing much more height clearance it
front of the card and then to press enter. Once
could prove a problem - even though I am
the payment has been authorised, the mer-
assured they fit under the low entry point at
chant copy receipt is printed first and customer
Euston Station. Drivers with this form of adver-
Terminal and card
copy second, this is reverse to pin enabled
tising on the roof of their taxi can never be sure
cards. Please always check on your merchant
what exactly is being advertised as it can be tar-
geted to the area you are in or specific events
payment
receipt that it does not have VOID or CAN-
and products.
Last month we began fitting the fleet with new
CELLED printed at the bottom as this repre-
terminals and the response I have received to
sents that the payment will not be PAID.
DaC 60 years
the terminal, mapping and satnav while out
With her majesty, Queen Elizabeth II, celebrat-
working, has been very positive.
Advertising
ing 60 years since her Coronation, we at Dial-a-
The taking of street hails for credit cards has
By now, hopefully, you have all seen our taxis
Cab are sharing the same celebration as this
changed, but hopefully after last month’s pull-
around London carrying the superside ads for
year sees 60 years since the Society was estab-
out in Call Sign, which the Editor tells me is
the DaC app, which has had a great response
lished. What a great achievement, especially
reprinting this month, members with the new
with downloads. But we need to give good cov-
being in the same year as the Queen makes her
equipment and those waiting to be fitted will
erage to make this campaign a success, while
own 60 year celebration.
both understand how to process a credit card
other app-based companies cannot due to dri-
using the new terminal and PED (Pin Entry
vers not being willing to run for work with the
Garry White
Device). Further training is available if needed
meter off and also giving free waiting time
DaC Board Member
ELCO OUTING TO MALDON
It’s Taxi Day!
The Essex town of Maldon welcomed
It was also announced that former Dial-a-
the East London Cabbies Outing
Cab driver Jimmy Pullum was standing down
(ELCO) once again in July. The streets
from the committee and grateful thanks went
were lined with cheering, flag-waving
to him for time and efforts in helping over the
people as the taxi convoy made its way
past few years.
down the High Street to Plume School
Call Sign’s thanks to Sandie Goodwin
where everyone had lunch. Pupils kept
visitors amused and entertained during
lunch and held a raffle for the drivers
taking part in the outing. Maldon calls
it Taxi Day.
This annual outing began in
1952 when Charles Flemwell
started the first East London
Cabbies Outing with 8 taxis tak-
ing special needs East End chil-
dren for a day out in Maldon. Since
then the trip has grown and Charles son Kenny is now one of the
organising committee.
Children from various schools and specialist centres within London’s East End meet up in the
morning ready for the outing. The convoy is always colourful with cabs dressed up for the occasion
and some drivers spending hours preparing them. This year’s the best dressed winning taxi attracted
• Roadside repair
much attention with its Dalek on the roof! For everyone involved in the outing, it is the welcome in
• Roadside assistance
Maldon that is so amazing. Balloons festoon the shops, along with flags and bunting. There is a real
• Running repair recovery
carnival atmosphere with everyone lining the streets to wave. The Mayor of Maldon is also on hand
in his robes and it makes for a fantastic sight to see all the taxis dressed up and driving along in
• Accident recovery
convoy.
• Pay as you go to membership
The trip is supported by the London Ambulance Service and motorcycle police providing an
• Credit card taken at roadside
escort alongside the cabs, as well as breakdown services just in case! A comfort stop is made at the
George and Dragon pub in Mountnessing. After lunch at the school, the convoy moves to the
Promenade Park where the children are given goodie bags before entering for the entertainment.
Although this year’s weather wasn’t sunny, it at least stayed dry so a good time was had by all.
0845 094 5307
Shortly before departing, the committee thanked everyone involved in making the trip a success and
awarded the best dressed cab shield. Thanks were given to everyone for their support and to the
We make wheels turn
sponsors in making the day possible. The afternoon ended with the convoy taking tired but happy
children back to their London homes.
so you can earn.
Call Sign August 2013
Page 26
Looking back over my years at Dial-a-Cab and
Lords (as it was called) remembering the charac-
ters I’ve met and the incidents that have hap-
pened, some were humorous, some were sad and
others just good for relating at one of the many
taxi meeting places. But stories are only as good as
TOM’S TRIVIA
the narrator; if they can add expression and move-
ment then they can hold an audience, making the
Tom Whitbread looks at everything
listener forget all worries of their growing traffic
problems. This is the art of a good storyteller - to
they will be calling me this afternoon. Ho hum…
make the story come alive and real so the recipi-
ent can actually image themself being within that
Ivor Pearce
scenario.
The Editor recently sent me a newspaper cutting
Some of the drivers who could achieve this
from the Evening Standard of Friday
17
included Patsy McCarthy C01), the late Dennis
December 1965. The story was about an ODRTS
Samuels (F25) and a group of mature drivers who
taxi driver who was murdered in his taxi whilst
frequented the Granby Grill when it was in
working late at night. The story relates how driver
Hampstead Road. These men were past masters in
Ivor Pearce was discovered by a police officer
the art of making a story come to life, turning a
walking his beat in Warren Lane, Stanmore. This
Sunday morning breakfast into such an enjoyable
would not happen nowadays as police officers
use of a few hours.
rarely walk the beat, you only get Community offi-
These men transported you into working for an
cers walking and they are more interested in play-
undertaker with the pitfalls that could befall you
ing with their mobiles or standing on a corner in
whilst transporting a body from a home to the
groups of 3 or 4 just chatting.
back of their hearse. Or perhaps chasing a bilker
The officer found Mr Pearce with a bullet in the
who was on crutches or helping a lady with her
back of his head and slumped over the steering
cases who was a regular going to the airport. But
wheel. Although a murder investigation was
her cases were full of car engine parts and
gone by, the first I knew was a threatening letter
launched, they could not find a motive. Had he
weighed a ton!
stating that my licence was to be terminated. This
overheard something he should not have heard
There must be a thousand true stories out there
was due to my not returning the forms from TfL
being talked about in the back of the taxi? Or
that are just waiting to be told and I’m sure that
that I had not received.
maybe the assailant was someone he knew as a
the Editor of Call Sign would love to see some of
Also when you reach 70, you have to renew
friend who had a dubious background? After an
them relating to your time as a driver on DaC in
your DVLA driving licence. There are pitfalls with
extensive investigation, no reason or culprit was
the magazine. So if you have been caught out by a
this too. They tell you that it can be done online
ever found. I did find out that Mr Pearce had
council spy camera or a new regulation that hin-
with no hassle; not for me, as the website crashed
worked for a short period as a journeyman with
ders your work as a taxi driver, then this is what
4 times and when eventually I did get to the final
Ivor Belkin (C97), but even he did not have any
the magazine is for - to keep you informed with
question, it asked if I wanted all my previous clas-
further information to relate.
information and matters of interest - as well as
sification groups added. I wanted light lorries and
This got me thinking how many other taxi dri-
entertaining articles.
minibuses kept on my licence, it then stated that
vers had died or were found unconscious in their
website was no good and I had to phone up and
taxi.. One ODRTS driver’s wife phoned the call
Theatre tickets
ask for a D2 form. I did this, spending the obliga-
centre in Shirland Road to ask if we knew where
During the end of June and beginning of July, we
tory 7 minutes pressing buttons 1 to 7 before
her husband was as he had not come home. His
were lucky enough to be offered tickets to some of
being able to explain what I wanted. The D2 form
wife was worried as he always came home at the
the top shows in the West End. Even those that
arrived and I filled it in, correctly affixing a photo-
same time every night from his taxi shift. As well as
were not smash hits, it is still wonderful to be able
graph of myself and my passport details. Some
being a taxi driver, he and his wife had just been
to go to the theatre after having had a nice meal.
questions on the form were regarding my sight
given the job as managers of a Bethnal Green pub.
If you have not found out yet, there are websites
and health, all completed correctly I sent it off and
I relayed his taxi registration to all the night dri-
where you can get vouchers for large reductions
received my new licence some 2 weeks later. But
vers and asked if they would look out for him as
in restaurant meals. If you have used Amazon,
when I looked at the categories and classifications,
he was not answering his radio. A short while later
they have one called Amazon Local or another one
I noticed they’d changed motorbikes; they were
a driver called in and said he had seen the cab
is bookatable.com and look for the star deals. You
not rated in CCs but now in 30Kw - something I
parked at Paddington by the tea stall. I asked him
can go to the Little Sicily in Rupert Street with
had not a clue about.
to go and look again just in case the driver had fall-
their voucher for a 3 course meal for two, then
So I telephoned to ask, only to be told by a
en asleep. The driver returned to say he had not
onto a show for £20. Now that can’t be bad. The
young lady to phone the Department for Trade
seen the driver but blood was coming from under
only catch is you have to go when the tickets are
and she gave me a phone number. When I called,
the back door. I asked if he had looked inside, to
available. But if you watch your Dial-a-Cab termi-
a recorded message said they were only there
which he replied no, so I quickly sent a more sen-
nal screen you will see when that is.
until midday!
sible driver around who found the driver on the
However, something you may or may not
I did find out from an ex-work colleague that I
floor in the back of the taxi with slashed wrists. We
believe; I get requests from drivers who have their
was covered for any type of motorbike. It was then
had him quickly rushed around the corner into
wife, girlfriend or relation’s birthday, anniversary
that I noticed the classification for minibus and
the St Mary’s casualty. I am sorry to say that I do
or special occasion but they do not want to spend
light lorries was not included so I contacted DVLA
not know how the driver fared.
any money - so unlike a taxi driver! So they ask if
again and a young lady asked if I’d had a medical.
There was also another driver who was travel-
I can get them special free tickets. My reply is that
I told her that I was never asked to do that. She
ling towards the Blackwall Tunnel with his son in
I’m good, but it’s Jesus who realises dreams! Now
asked if my GP had filled in my medical report to
the back, when he crashed with fatal results. There
and again you have to spend your own money!
which I replied I hadn’t received one to give him.
was also actor Bernard Bresslaw’s brother who
So it was back to square one. She said she would
suddenly died while relaxing in the back of his taxi
Life at 70…
send me one; three weeks later I was still waiting.
at the London General garage.
If any of you are approaching the age of 70 then
So I called again and spoke to a young man who
These are sad incidents to be talked about, but
beware pitfalls that originate from TfL. You need a
said I should have received it by now, but that he
yearly medical but are not always sent the appro-
it does strengthen the case to be very careful when
would send another one! His one arrived 4 days
out working. It also highlights not taking on too
priate forms. Also, if you’ve had stents put into
later, the original lady’s one arrived two days after
your arteries or any heart surgery, you need to
many debts, which in turn cause you to have to
that - a total of 3 weeks and 2 days. I then realised
chase every pound. You can still have a good life
have a stress test. I found this wasn’t available to
that what I should have been sent was what they
me as in the last 2 months I discovered I have
without trying to keep up with other drivers, who
call a VOK Pack, which includes all the forms and
plantar fasciitis (problem with my right heel). Last
may even be spinning you a yarn whilst being up
a medical examination form.
November, I had a Stress Echocardiogram and my
to their neck in debt. So just keep healthy and
I completed all the relevant facts for a second
GP gave me a copy of all the reports. I forwarded
remember the family you leave at home when you
time and added the medical examination report,
these with the normal GP medical test report,
go out to work.
but I deliberately left out the new pink plastic
which was on 24th June 2013 and I’m still await-
Have a wonderful Summer...
licence. This way they would get in touch with me
ing acknowledgement or to be told all is correct.
to say I had forgotten it, but I would then know
But as they had never asked for this year’s medical
Tom Whitbread
they had received all the other documents. As I
reports, I completely forgot that another year had
write this, I have a message on my phone to say
DaC Board Member
Call Sign August 2013
Page 27
In Jon Robinson’s (E88) article of the July
The last issue saw Jon Robinson (E88) responding to the Editor in
issue of Call Sign, he offers us the opportu-
wondering what might have happened had DaC accepted the buy-
nity to put the world to rights, or perhaps
more accurately putting Dial-a-Cab to rights
out offer from Sovereign Capital. Now Stephen Berndes (R14) joins
- that is always assuming that it’s broken.
the debate..
I am ambivalent about Dial-a-Cab sub-
scribers using Hailo. That App is an aggres-
sive competitor that is actively trying to wres-
tle our work away from us with what seems
WHAT IF...???
to be something of a disloyalty factor, with
the three former drivers who started up Hailo
knowing much about our system thanks to
should be retained. But what if we also
one disaffected DaC shareholder. So it is a bit
offered a parallel service called (for argu-
like the reverse of the Trojan horse, but the
ments sake), Thumbs Up Taxis. This is not an
paucity of the work is difficult at Dial-a-Cab
attempt at flippancy; it could work by incor-
and we all have to pay our bills.
porating a thumbs-up logo within Dial-a-
Then there is GetTaxi, which is a different
Cab’s logo on our fleet. So all work from the
type of App in that it makes no secret of going
general public offered at the same competi-
after our accounts even though it came into
tive prices as our rivals.
existence to take work back from private hire.
With our outstanding new technological
Well Addison Lee’s work is down even
advanced terminals coupled with the huge
though finance is up, but that isn’t through
new volume of work, overnight fellow cab
anything GetTaxi have done but much to do
drivers would be banging on DaC’s doors to
with Hailo offering cheap fares with no run-
go onto our waiting list. The Board may well
ins and 5 minutes free waiting time. Now that
have cogent responses to dispel all of the
it is getting busier, it isn’t surprising that
above suggestions and if so, I’d be interested
Hailo’s coverage is going down. Why should
Board Member, but unless I am mistaken we
in hearing them. After all, we all want the
drivers run past an outstretched hand to lose
still have two BMs who only attend Board
same thing.
money?
meetings, so you have to wonder what the
Returning to Hailo and Get Taxi, it has
But returning to GetTaxi, they had even
purpose of that is and whether two new and
been drawn to my attention that those
hired our former Sales Manager and followed
younger BMs could help bring fresh ideas to
cheeky yellow badge holders who refuse to
that up by poaching our Diver Services
what is a good Society. Or failing that cut the
display their yellow identifiers have come up
Manager. So I perhaps think that we need to
Board down and bring in a paid Sales execu-
with a ruse to continue picking up in town.
be more belligerent and compete head on
tive from outside of the organisation.
They have joined en masse Hailo and GetTaxi
with GetTaxi, offering the same terms and
We are the leading suppliers of black taxis
, this is a back door cynical abuse of the rule
conditions to Joe Public who use their credit
to corporate London, having built up an envi-
book and someone should investigate that
cards and cash. Cost is king to the general
able reputation over many years while offer-
appalling breach of rules...
public.
ing a superb service; reliability has been our
At the last AGM, we finally initiated a new
forte and our premium service with DaC
Stephen Berndes (R14)
Another true story from Geoff Levene
DECEITFUL USE OF A LOO!
There are far too many things in the taxi game that cause me to slap my forehead and cry out ‘oh no!’
Like coming out to the cab and noticing it sitting at a crazy angle. So out comes the spare tyre, jack, wheelbrace and scaf-
folding pole for extra purchase. Then forty five minutes later - sweating, filthy, greasy and shattered - I’m ready to start
work! These days I wait for Orange Van Man!
Then when you are at work and accepted a Dial-a-Cab job, arrived, done an Advise Arrival and suddenly realise you’re wait-
ing in the wrong place! So it's foot down and scream round to the correct pick-up to meet a none-too happy passenger
to whom you mumble an apology while trying to think of a plausible reason. UFOs causing unforeseen hold-ups don’t usual-
ly work!
And there's that moment when you uncross your legs having finally made it to the toilet, only to find that it’s
shut.
I recall crossing from Broad Lane to Seven Sisters and noticing an open Ladies loo with presumably a Gents behind it. So I
parked up and walked round there and of course it was closed. I don't know how long the iron grill had been in place, but
the old leaves and newspapers blown in had all turned brown and crispy! I saw one headline: LADYSMITH RELIEVED - well lucky for her, she could use
the front entrance. The loo had obviously been in service during the Boar War!
We all know about the dearth of public conveniences but at least there are 24 Hour McDonalds, big supermarkets and of course hotels.
But some hotels are not too keen on nasty cab drivers using their facilities. So here are Levene's Golden Rules for using hotel toilets...
* Try not to park too close but if you do, walk away, cross over and come from a different direction.
* Don't look like a cab driver. Hide the money bag and badge.
*If you know where the cloakroom is, stroll in as though you own the place - glance around the foyer as if you're searching for a colleague and then
make your way.
* Don't draw attention to yourself. If you see your mate, resist the urge to yell out: “Aw right mate! Ow ya goin' you old tos*er!”
Be discreet. Don't look lost. If you don't know your way around, march up to the receptionist and ask if Doctor Hackenebusch has arrived yet? She will
look at her computer and ask how you spell it. You reply H-A-C-K-E-N-E-B-U-S-C-H (he was actually a horse doctor played by Grouch Marx in A Day at
the Races). She will probably say that he doesn't have a reservation, so you smile and say that you are supposed to be meeting him at the hotel so
you’ll just hang around.
“Oh, by the way, where is the toilet?”
Of course this could beg the obvious question - what if there is a Doctor Hackenebusch staying there? Naturally you respond by saying: “It must be
another Hackenebusch. Any chance of using the gents...?”
I hope these suggestions help to make your day more pleasant...
Geoff Levene (W32)
Call Sign August 2013
Page 28
Last month’s mag featured an article by one
Having joined ODRTS in 1958, Norman Kerstein asked if he could
of our founder subscribers, Norman
look at us now...
Kerstein (Ex-A81), who recalled the days of
48 years ago when ODRTS moved from its
original base at 172 Pentonville Road to 144
Shirland Road. Norman also offered some
Founder subscriber
historic photographs from those far-off days.
Norman - now aged 83 - came to visit us at
Dial-a-Cab House and was given a guided
tour around the building by Compliance
visits DaC House!
Officer Allan Evans. He brought memories
and anecdotes from those long-gone days
slid open to reveal the huge, open-plan Call
and also artefacts relating to cabbing almost
Centre and almost silent buzz of activity from
50 years ago. Together with a specimen fare
the call-takers and ancillary staff.
chart from 1968, Norman brought his 1955
“My goodness” he beamed, “we never had
PCO Blue Book detailing Knowledge runs -
air conditioning either! Back in my day, it was
even though the book itself is actually beige
a conveyor belt system that took paper dock-
in colour! Flipping through the pages was
ets with passenger details from telephonists
like peering back into Edwardian London,
to the dispatchers, who then allocated jobs to
with many of the points now gone.
cabs via voice. You then had to change to
Norman gained his prized Green Badge
another channel to get the job details - often
on April 5th 1956 and worked for the
involving an annoying wait! My hobby is ama-
Great Cambridge Garage in Geoffrye
teur radio so I appreciate what the set-up
Street E2 before moving to Levy’s at York
here involves, but wow, the technology is real
Way a year later.
cutting-edge stuff for sure!”
“I joined ODRTS as a nightman in 1958
Still visibly incredulous at the growth of
with the call sign Apple 81. In 1961, I met my
ODRTS and the innovative technological
wife and moved over to day work. Living in
advances we have made since his time on
Neasden, Shirland Road was only down the
Lords so long ago, Norman bade his farewells
road. I remember going down a rickety old
to return to the peaceful tranquillity of his
staircase to get to the basement’s control
Allan Evans explains to Norman how
home in the New Forest.
room or occasionally climbing a creaking
current technology works
flights of stairs to reach the Shirland Road
Alan Green
Boardroom,” Norman recalled.
rent HQ offices and use of technology, he was
While Norman was impressed with our cur-
positively amazed when the elevator doors
Call Sign Online
Best in the World
Yes, when it comes to the art of taxi driving, there
Seymour Place and then turning right into Shillibeer, the passenger
John
is but a short list of one if describing the best in
looked stunned. Rubbing in his superior knowledge of the streets,
Dixon:
the world - the licensed London taxi driver. For
John even asked if he wanted the odd or even numbers before they
"We're
over three hundred years we have been described
were even near it!
as amazing when it comes to knowledge of the
The passenger’s reaction? “Well blow me down,” he muttered
the
city we work in and we suspect we could have
as he settled the fare! John just grinned impishly.
best in
picked any of the drivers on Dial-a-Cab and got a
“Mind you,” John continued, “I do have to work at it some-
the
similar story to the one below.
times. Last week an elderly couple got in and I was pretty sure
But we asked John Dixon (B67), who is now into
they wanted the Ibis Hotel, Earls Court but asked them to con-
world!"
his 21st year with the Society, for some instances
firm the address as Ibis is a popular hotel chain and I wondered if
that would probably amaze passengers, but which
there were a few other Ibis hotels nearby.
we would just consider to be part of the job...
“Ell Eye Ee Road they told me after fumbling for the paper-
“I do sometimes wonder what people expect
work. I repeated it back to them: L-I-E Road? Of course it just con-
when they get into my cab,” John told Call Sign,
firmed what I had originally thought - Lillie Road! The couple didn’t have the correct address from the inter-
“they obviously know of our reputation as being
net so they were a bit confused, but I got them there easily enough and it all ended happily. As the male
the best, but must think it’s a rumour!
passenger was paying me off, he said he thought I must have been some sort of mind-reader to be able to
“I recently stopped for a street hail and the lady
decode his incorrect travel documents and very limited information yet still get them to the correct hotel.”
asked me for Nell Gwynne House in
“You London taxi drivers are just amazing,” the passenger said as he walked slowly in the Ibis!
Sutherland Avenue. When I questioned the
“I could only smile modestly in agreement,” said John as he got ready to pick up his next trip, “but I reckon
address, she was insistent that it was W9 and so
any London taxi driver would have done the same. That’s what gets us acknowledged as the best in the world!”
off we went. I soon noticed in my rear view mirror
that her young son was busy scrolling on his
Alan Green, Call Sign Online
mobile phone and whispering something to her.
Then the question I had been half-expecting when
she suddenly asked me where I was going? I said
we were going to the destination she had insisted
TAXI DRIVER OF THE YEAR
on even though I had explained to her that the
Annual dinner and dance
only Nell Gwynne House I knew was in Sloane
The Taxi Driver of the Year Charity Fund is pleased to announce their 41st annu-
and not Sutherland Avenue.
al dinner and dance on 30th November 2013 at the Holiday Inn London
“She then accepted that my knowledge was a
bit better than hers, but when we finally arrived in
Kensington Forum, 97 Cromwell Road, London SW7 4DN.
Sloane Avenue I was still expecting her to moan,
The price again this year is just £62.50 per person. That includes a ‘welcome’
but she said the London taxi drivers’ understand-
drink at the reception, 4-course meal, half a bottle of wine per person and
ing of London just blew her mind!”
tea/coffee. Tea and coffee with Danish pastries will also be served later in the
Continuing with his reasoning as to why the
evening. There is dancing to a live band.
world knows we are the best, John told us about a
passenger who got in and asked for Shillibeer
We also have arranged a special deal if you would like to stay at the hotel
Place and queried if John knew where it was?
overnight. For more information please call (phone/ fax) 020 8952 1357 or
When the DaC driver simply responded by telling
mobile 07850 056 765
the passenger without any hesitation that it
Remember all money raised will be split between the five taxi charities...
involved going left into Harcourt Street from
Call Sign August 2013
Page 29
With five cyclists already killed on the roads this year, Call Sign’s
Gary Cox (O46) went to a cycling trial day in Wokingham to help
test experimental Dutch style roundabouts...
Cyclists: Can we
keep them safe?
l gave up a day - she gave up her life chasing the
Before you Dial-a-Cab lot start on me, yes I
dream of living in the greatest city in the world.
know you're going down Liverpool Road and
Then there was cyclist Alan Neve who was
being over taken by cyclists, that electric bicy-
killed in High Holborn at 0925 in the morning.
cles have no number plates, push bikes no
Mr Neve, who was 54, lost his life when in col-
insurance and traffic lights have not yet been
lision with a dumper truck. How long will it be
invented that can been seen from the handle
before an enterprising lawyer stands in the pul-
bars of some bikes!
pit, waves his magic wand and offers to sue a
So let’s agree from the start that ‘old Bill’
cyclist on a no-win no-fee basis claiming that
would love to nick rickshaws given a chance,
the cyclist caused the accident by not riding in
but the money for the overtime to do the
a safe way? So whose insurance would go up?
paperwork has all gone on Boris bikes. Last
I’d bet anyone a fiver that if Red Ken stands, he
year it racked up £11million, of which Barclays
will force cyclists to have insurance - that’s a
pay one sixth.
Dutch style roundabouts with cycle
fiver I’d lose but it was worth the fiver to prove
Anyway, the reason for this article is
lanes
a point, methinks.
whether we should we go Dutch? On 16
July, given a packet of marmite sandwiches
After a little digging, l sussed out that they had
The report from the transport research
establishment will soon be done and dusted
and a bottle of posh water from her
another 11 layouts in addition to saying proud-
with work on the roundabouts commencing in
indoors, I found myself at the gates of the
ly that they had bus drivers there the previous
transport research lab at Crowthorne
week!
early 2014 if a little bird at TfL is bang on the
money.
House, Wokingham in the heart of the
So wait for the letter via Boris. Hmmm.
If you fancy going along and being the
stockbroker belt and where they are testing
Now what was it he said before the last elec-
guinea pig
(and get
£50 for
6 hours
Dutch roundabouts.
tion? Any problems please write to
research) go to: enquires@tri.co.uk or web-
On arrival, the first impression was that if
me. Hmmm, interesting...
site at www.tri.co.uk. Be warned, it's a long
they ever did a follow-up to The Good Life,
I left the establishment thinking that if the
Felicity Kendall in those wellies and dungarees
roads don't go down to one lane in both direc-
day and a lot of hanging around, but then
on wheels, this could just be the place to do it!
tions like Millbank, this could just work so long
again you could just wait to see what they
throw at us.
How much does one's agent get? I'll settle for 5
as cyclists toe the line and ride like the Dutch,
Now about that stupid taxi lane at St
per cent.
or the perception we have of them. But the mil-
You can't help but think at first sight that this
lion dollar question is are we going to be left
Pancras... or was it Paddington? Tell a lie, it was
Victoria. Then again I hope I've got it wrong
place doesn’t take any prisoners and that you
sitting three days behind a bus going nowhere
and its St Pancras because that one stinks...
would never know if they were going to be
on a round junction? That will bang the price
jolly good mathematicians or not, because you
of fares up, you can see the smile on the cyclist
Gary Cox
are kept well away from anything remotely
lobby's face from here. If you can't, then you
Call Sign Online
looking like a tape measure, let alone a laptop.
don't know how well organised the London
So I guess they must have done the maths for
cycling campaign is when it suits them to be.
the blind spot on the Vito van and to leave
Let’s just hope that Islington and Camden
enough road surface for the Knowledge stu-
councils don't come up with their own version
dents to circumnavigate oil leaks from foreign
- because then God help us all. May I suggest
lorries and coaches who proudly display their
we send for Littlejohn of the Daily Mail to
eastern European routes via the exhaust pipe
report on that one.
and sump plug!
A few days later it hit me between the eyes as
Once it was explained to me what I was
I was passing through the Bow gyratory, which
going to volunteer for - even though my old
is hell for all and sundry, lest we not forget the
man always said never volunteer for anything -
death of Brian Dorling and Svitlana
but being sick of spending my working life
Tereschenko in 2011, which in turn became a
watching Darwin's theory of evolution being
political nightmare for Boris who, realising
practiced by cyclists constantly throwing them-
something had to be done, may well have
selves along the road like lemmings off a cliff
found his get out of jail card in this research
face, that was probably a good enough reason
establishment.
to give up a whole day of my life just once.
The irony is that if cyclists all had third party
I found myself in a small car going
insurance, when they sat down at a public
around and round in circles on round-
debate chamber to talk, money would then be
abouts with cyclists getting priority and
involved and consequently they’d have the
pedestrians going in all directions. I was
backing of big insurance institutions such as
filmed on my best side and worst side... and
specialist motorbike insurers, Carole Nash,
rear side. It was interesting that staff did not
who understand the phrase of ‘speculate to
want to divulge thoughts or opinions on the
accumulate’.
experiment.
Twenty year old Phillipine de Gerin-Ricard
The only thing I got of interest was out of
may well have been laden down with shopping
one staff member who said they wanted to
on her Boris bike as reported in the Evening
build 200 houses on the site! Funny what pri-
Standard when she lost her life at Aldgate by
vatisation does for a business that's just been
coming into contact with a lorry, but she never
flogged off. I guess our jobs will go abroad.
deserved that, did she? I never sent flowers, but
Call Sign August 2013
Page 30
Having worked for
Dial-a-Cab for the
last
23 years, many
Scout About!
members will have
either spoken with
Scouting
archives
the year is the National Scout Target Shooting
me, received a termi-
(www.5thdartfordscouts.org.uk ) outside the asso-
Championships in October, held at the NSRA’s facil-
nal message from my
ciations main website.
ity at Bisley, which is attended by over 800 Scout
contact centre days or
The 5th Dartford Scout Group was founded in
youth competitors from all over the country. This
will have known my
1916 and has provided continuous service to the
will be our 6th consecutive year at the tournament
father Colin, who
community for 96 years, even during the blitz when
and our standards have improved year on year and
was a member and
the lads acted as fire watchers. Over the years we
brought home trophies with competitors placed in
served on the Board
have grown to one of the largest groups in the South
the top ten in many categories.
but who sadly passed
East with 3 Beaver Scout sections, 3 Cub packs, 2
This year we’ve had competition shirts
away many years ago.
Scout troops and an Explorer Scout unit, with a
designed for the team of 30 with sponsorship
For the past 12 years,
current diverse membership in excess of 200 young
received from Dial-a-Cab, Call Sign magazine and
I’ve been hiding away
adventurers regardless of gender, ethnicity, culture
local businesses. When we return from Bisley,
in your IT department looking after our telephone
or ability They include the sons of two DaC sub-
I’ll update Call Sign on our performance with a
systems, customer and executive reporting, invoic-
scribers, one of whom sits on our Executive com-
photo of the team in their smart polo shirts.
ing and your statements, so I guess in one way I’m
mittee and helps with our 5-a-side team and other
Fundraising for our group is an ongoing chal-
the guy that pays your wages - a term I’ve often heard
sporting activities and his wife, also on the commit-
lenge, but even more so than for most groups as we
from members of old! However, what you won’t
tee, heads our fundraising team. Scouting is infec-
need to replace our hall that is suffering from
know of me is my passion for Scouting and how
tious and once one member of the family gets
irreparable subsidence. In the current climate, it is a
rewarding working with young folk can really be.
involved, it’s easy for the rest to follow so my daugh-
struggle, but we’re making headway with over
Like most Scout leaders, my call to join up and
ter Megan, having been a Beaver, is now a Cub Scout
£80,000 raised already and we’re on our way to the
rekindle the adventures of my youth came when my
and my wife Kay is now an Assistant Cub Scout
£360,000 target to build North Kent’s most compre-
son, James, joined the 5th Dartford Scout Group
Leader too. James, now almost 14, has just complet-
hensive Scouting facility, which will ensure we can
as a Cub Scout aged 8 and the notices went out for
ed his Chief Scout’s Gold Award, the highest award
continue Scouting and providing valuable commu-
the annual Family camp. There’s little like the smell
attainable for a Scout of his age and he’s ready to
nity services for many years to come.
of the morning dew and bacon being fried on a
move on to the Explorer Scout unit.
Anyone with any fundraising initiatives we may
camp stove to awaken the senses and soon memo-
Like many Scout Groups, we like to go camping as
have overlooked is welcome to contact me; you
ries of my experiences as a boy came flooding back.
frequently as possible and irrespective of weather,
never know, a lottery winner or wealthy philan-
Soon after, an offer to assist with the Scout sec-
we battle the elements and go out with a smile on
thropist with a desire to help may be your next fare!
tion’s target shooting came and I jumped at the
our faces. This year we will be camping in style with
Feel free to look through our website’s archives,
chance, after all the point was to do an activity that
six brand new tents, generously funded by the
with pictures from 1920 to date and see if it rekin-
would allow me to spend more quality time with my
London Taxi Drivers Fund for Underprivileged
dles any of childhood memories. Who knows, per-
kids - and having fun myself was the icing on the
Children, with our ethos of providing everyday
haps you’ll get hooked again on everyday adven-
cake! That hour or so a week, soon grew and I was
adventure and excitement to the youth in our com-
ture…
invested as an Assistant Scout Leader and later took
munity being very much in line with the LTFUC’s
Be lucky…
on the principal role of Scout Leader for the Earley
own ideals.
Scout troop and became the webmaster of what is
With Target Shooting Instructor being one of
Jason O'Brien
arguably one of the most comprehensive online
the many activity permits I hold, my favorite camp of
Scout Leader / DaC IT Dept
Every issue of Call Sign takes a look back at ODRTS history through the pages of the
magazines of the time with a flashback
DIAL-A-CAB FLASHBACK
This month’s Flashback goes back to October
like I used to build sand castles, was against the
LTB and spoke out several times in the DIS-
2000 and the internet taxi chat list that Call
CUSS forum. But by the time the list closed,
Sign Online’s Vince Chin had set up in 1997 -
Vince had changed his view. NOT, I hasten to
the UK’s first such list…
add because I had convinced him, but
From Call Sign, October 2000
because of the antics of this small group.
Vince’s closing remarks on his last email were these:
THE ENEMY WITHIN?
“I've listened to all the arguments and received some
Beware the enemy within! Call Sign’s computer expert Vince Chin
private emails describing some of the intimidating tactics being
recently said these words as he pulled the plug on the taxi trade’s
used against members of this list. It appears that if you disagree
first real effort at uncensored speech. With publicity from Call
with certain members then you will experience a tirade of
Sign, Vince set up DISCUSS almost three years ago (Xmas 1997)
physical threats and racist taunts. This is certainly not discus-
to enable the taxi trade to enjoy uncensored discussion. For two
sion and therefore I have no other alternative than to shut the
years it worked well. It solved little, but enabled drivers to get
list down tonight at midnight. It was good whilst it lasted, but
their ideas across to other drivers, manufacturers, radio person-
too many members have hidden agendas and there are too
nel - even Manganese Bronze Chairman Jamie Borwick joined.
many s***-stirrers on the list for it to be productive.
Then during the third year, a very small, disruptive element
I finally agree now that the best way forward is with the cur-
moved in. They were happy to give their views and delighted to
rent LTB as this list has shown that we have no future anyway.
hear anyone who agreed with them. My view on the LTB for exam-
Beware the enemy within!”
ple, didn’t coincide with theirs. I believe that while it is far from
I too learned a valuable lesson. 99% of drivers are regular nice
perfect - especially since the LTDA walked out - it is the best of a
guys, but the other 1% can so easily pull them down. My apologies
bad bunch. That is my view, rightly or wrongly. This small group
to those who didn’t understand a word of the above story, but we are
carried on and on accusing me of giving my views because of my
dealing here with the enemy within. Be assured that now they have
position as Editor. I continued to give my personal view while
won this battle, they will be looking for fresh meat.
they obviously didn’t like it. Fine! That is democracy at work.
Alan Fisher
Even Vince, who in addition to driving a cab and writing for Call
Sign, is a whiz with the computer keyboard and builds websites
Editor
Call Sign August 2013
Page 31
Jack Russell
A suggestion in this issue’s Mailshot asks if there are any DaC war
1914 - 2008
heroes who would be happy to share their experiences with Call
Jack was ODRTS Chairman from 1964, when he
Sign, so we start with former DaC Chairman Jack Russell (Ex-B24)...
took over from Eli Solomons, until standing
down in 1969 and handing the reins over to
Jack Taylor. He stayed on as a driver and died
in November 2009 at the age of 94. He had been
honoured with the Military Medal for his exploits
DAC WAR
during WW2...
Jack never really liked talking about his
war exploits but as Sgt Russell, he was
awarded the Military Medal and also given
HEROES
a *Citation for undertaking a mission in
1943 against the enemy in which he
returned with his entire unit alive. Jack
spoke about it to Call Sign many years
later…
It was March 1943 and one of the patrols I
went on together with another Sergeant and a
Fusilier involved us going out at dusk together.
We concealed ourselves on the slope of a hill
overlooking another hill, which at just 300
yards in front of us was occupied by the
Germans. Another patrol from our group was
sent out 100 yards to our left and opened fire
with automatic weapons at the German posi-
tions just to get them to fire back. The job of my
patrol was to try to pinpoint exactly where the
German firing positions were located.
The job did not finish there; we had to stay
put for the rest of the night and all of the next
day until dusk to plot any governing features
on the ground and to make enemy firing posi-
tions easily identifiable for our attacking troops.
Jack (front centre wearing a kilt) and the patrol he brought back alive and for
We were fortunate in finding some fairly tall
which he received a citation...
bushes and thick undergrowth in which to con-
experience. He asked me what was the best
my lungs, which causes some discomfort at
ceal ourselves. It was a very trying 24 hours.
thing to do and I said to shout out that we were
times if I exert myself too much. However, I
On another occasion, an officer and I had to
British and see what happened. If they weren’t
thank my lucky stars that I survived that hell-
really put ourselves on offer to find out if any of
British, we’d have to think of something else.
hole!
the farms in an area defined as no-man's land,
Well, he did this and after a period of silence,
Let me say that for every one of us who
were occupied by the enemy. To help under-
back came a British voice telling us to come out
received any award, there were hundreds who
stand the situation, these farms were all on a
with our hands up. We were pretty relieved! It
are no longer here, deserving of far higher
vast plain, each one covering many acres with
turned out they were another patrol from a dif-
awards. I am witness to their great bravery…
the farmhouse itself and surrounding buildings
ferent regiment doing the same as us!
*Jack’s Citation was dated 1 March 1943 as
all on a raised plateau surrounded by a very
These two patrols may seem to be nothing
a Sergeant in the Royal Inniskilling
large and deep moat. They were constructed
looking back, but they were very dangerous as
Fusiliers. It was passed on to Call Sign after
like that because of the torrential rains that
most of the areas we had to move into were
Jack’s death...
North Africa is plagued with. When it rained,
these moats would fill to a depth of 5, 6 or even
devoid of any cover at all. We were part of a spe-
CITATION: SGT JACK RUSSELL
7 feet in just minutes. The object of our patrol
cial patrol group that was set up at Battalion
On the night of 11 March 1943, Sgt Russell
was to find out if any of the farms were occu-
Headquarters for a period of 7 days. During
took out a recce patrol to investigate
pied. There was no cover at all for us when
that period, there was a patrol of some sort or
increased enemy activity. Half way up the
approaching the farms, we just had to trust to
another out in no-man's land 24 hours a day,
slope of Pt 286, enemy voices were heard.
luck that if anyone was there and they took a
for the whole 7 days. The patrols consisted of
Sgt Russell then went forward by himself to
shot at us, then they would miss! And that hap-
any number of soldiers from 2 to 30, depend-
reconnoitre and found a position occupied
pened!
ing on what information was required at the
by at least some of the enemy. He then
We reached the moat and were walking
time.
returned to his patrol to lead it back to
round it, looking up at the farm buildings when
The last patrol I was on was also the last
within 6 yards of an occupied enemy trench
we came under fire. The Officer leapt over the
scheduled one for this 7-day group. We had
where they lay for over an hour listening to
moat, but I reacted differently. I dropped into a
obtained most of the information about the
the enemy and pinpointing their position.
prone position hoping I would see something
enemy that we required. Our Battalion
The enemy was too alert to obtain a prison-
or somebody. As I lay there, a bullet went into
Commander had received his orders for attack
er, but just before first light, Sgt Russell
the ground by my left shoulder, followed a sec-
and this last patrol was a fighting patrol sent to
ordered every man on the patrol to lob
ond later by another one hitting the ground by
recce the actual route of the attack on our sec-
grenades at the enemy position. Sgt Russell
my right shoulder. I thought the next one
tion and to fight for that information if we had
then succeeded in withdrawing his patrol
would be in the middle, so I decided to get out
to. Up to that time, we had been very lucky;
without loss under heavy fire. The informa-
of there as quickly as I could! However, as I got
we’d had very few casualties and none serious.
tion which his patrol gained was of consid-
up and leapt into the moat, I looked up at the
However, our luck ran out on this last one
erable value during the ensuing operations.
point from where I thought the firing had come
when we walked straight into a minefield. Of
Sgt Russell has been on a considerable num-
from and saw a tin hat. As I joined the Officer, I
the 30 men on that patrol, four were killed with
ber of patrols since December 1942, on all
told him I had seen a tin hat and that I was sure
many injured - of which I was one. I became
of which he has displayed an outstanding
it was a British one. The young Officer was just
deaf in one ear from a burst eardrum gained on
degree of initiative, leadership and
out from Blighty and sent out with me to gain
that day and still have shrapnel in the walls of
resource.
Call Sign August 2013
Page 32
LOOKING AT (TAXI) LIFE
With Tom Quigley (Y33)
underneath you know they are thinking:
ET tweet home?
“Push button phones - you can shove them
There is no doubt that most of us will remem-
and dial M for Murder...!”
ber the iconic image of ET phoning home.
The phone in the movie was of a simple
nature, I wonder how he would fare now with
Black box delivery
the new generation of smartphones! Would
All workers should be protected by the Health
he email, app, tweet, video call or simply try
and Safety at Work Act. Certainly those work-
the impossible and just phone home!
ing at Dial-a-Cab are and if there are prob-
Could he find a street phone booth, nowa-
lems, there is a Human Resources department
days apparently just used for holiday photo
to assist them.
snaps by tourists or become advertising cen-
Most firms abide by it, but here in London
tres for less than salubrious businesses appar-
in particular and the country as a whole, it
ently run by Luscious Lucy!
seems that a certain group of vulnerable
Whatever ET decided on, it would probably
employees are having their life and welfare
be met with either no signal, call diverted or
put in jeopardy and no one is doing a thing to
an endless amount of numbers and options to
protect them - be they large or small compa-
press, before then being put through to the
sage or have missed a call. It all sounds so
nies.
wrong planet!
Most at risk are the hot food take away
easy, but in real life there are just too many
If the smart phones were not bad enough,
numbers stored to remember who is number
motor scooter delivery riders, who seem to
it’s the not-so smart ones of us who decide to
have little in regard of high visibility clothing
2 or number 3. Of course they always remem-
push this technology onto our elderly rela-
ber number 1, as that is the idiot who bought
provided; their uniform ( if they have any) is
tives for their home phones, a whole genera-
generally a cheap dark rain jacket and possi-
them the phone and set it up the first place!
tion of adults who were brought up on but-
The new phones then get lost under a pillow,
bly leggings - rarely with boots.
tons A and B and money slot phones made of
There is not a supermarket trolley collector,
seat or are never in the room they were sup-
railway employee, lollipop person, meter
Bakelite with a fixed cord that when it rang
posed to be in; slowly they all get lost and the
you could actually hear, as it was a simple
reader amongst many other employees, even
batteries run out so the elderly couple are left
driving licence examiners, who would be
loud ring with one tune for the whole world!
stranded, worried that no one is calling them
They answered the phone in a polite man-
allowed to carry out their duties without
and that they are being ignored, with us at the
wearing high visibility clothing. Yet these poor
ner, quoting the number back to the caller
other end going frantic as they haven’t
youngsters have to take risks every night, no
and even remembering the whole families
answered.
doubt under pressure to deliver quicker for a
numbers, but now we brainwash and cajole
So panic sets in and we drive round to the
minimum wage.
them into having a cordless rechargeable
people, search and find the phones, charge
I think that the mindset of their employers
phone with two extra phones so they can get
them up and explain how to work them for
for their workers welfare is quite evident in
to it in an emergency, wherever they are in
the umpteenth time, only to go through the
that most of these bikes are fitted with a ‘black
the house or garden. We also set a different
whole saga again a week later. In the end we
box’ on the back - and we all know what black
ringtone for every member of the family so
just give up and go back to the shop to buy a
boxes record?
they know who is calling and in real life, who
new overpriced retro looking phone - exactly
to ignore.
the same as the one we threw out, but instead
Tom Quigley
Every time they go out, they come back to a
of dialling all they have to do is push the num-
bleeping noise telling them they have a mes-
bers. You can see their faces light up whilst
Call Sign Online
Taxis at
WCHCD FOUNDERS DAY LUNCH
And the presentation to the Company of a Royal Charter!
Paddington
In the magnificent surroundings of Trinity House, Trinity Square,
The Worshipful Company of Hackney Carriage Drivers held
Station
their Founders' Day celebration lunch. WCHCD Master, Brenda
Bartlett, together with her Wardens, greeted guests with a
TfL has received an increasing number of
champagne reception before the lunch itself. Principal guest and
complaints regarding problems caused
speaker was Camila Batmangheldijh CBE, founder and direc-
by taxis around the Paddington Station
tor of Kids Company and an advocate for vulnerable children.
area and specifically in Praed Street,
Camila is an inspirational charity leader who spoke of the work her charity carries out and the dif-
Edgware Road and Harrow Road.
ficulties faced by those using the service. The event was sponsored by Proximo Ltd and ComCab,
for which the WCHCD is grateful.
The complaints and issues reported
The day is celebrated to commemorate the original Fellowship of the WCHCD, set up in 1654 but
include emergency service vehicles being
then disbanded by Oliver Cromwell three years later. However, by an act of Parliament in 1694,
obstructed and delayed, buses being
the first Hackney Carriages were licensed, so now the taxi trade celebrates 319 years of continu-
obstructed, the junction at Praed Street
ous licensing. The WCHCD have combined this celebration with the opportunity to raise funds for
and Edgware Road being blocked, taxis
their Charitable Trust during the past few years. This fund helps support those drivers who face
parking in cycle lanes, construction traf-
financial difficulties due to long term illness or their families at a time of bereavement.
fic from worksites in the area being
Master Brenda Bartlett also announced that the WCHCD had been granted a Royal Charter.
obstructed and delayed, road users being
Since the middle ages, tradesmen who have acted as suppliers of goods and services to the
delayed on Harrow Road and complaints
Sovereign have received formal recognition. In the beginning, this patronage took the form of
from local businesses.
Royal Charters given collectively to various guilds in trades and crafts, which later became known
On-street compliance activity and camera
as livery companies. Brenda said: “This is the last of my official lunches for the WCHCD, as in
enforcement in the area will commence
September our new Master Elect, Graham Woodhouse, will be installed. It is therefore with
and drivers should take all possible steps
great pleasure that I am able to announce that the Privy Council has informed our company that
we are to be granted a Royal Charter by Her Majesty Queen Elizabeth II.” The news was greet-
they can to avoid over-ranking and caus-
ed with delight by all those present, particularly the Liverymen and Freemen of the Company.
ing an obstruction.
Call Sign August 2013
Page 33
Mailshot
Either write to Call Sign
at Dial-a-Cab House
or email us at:
callsignmag@aol.com
because Mr Crothers language isn’t
We continue to work with and
LTDF: Democracy and
suitable for a family mag, although
encourage all existing and interested
undoubtedly fine for the LTDF taxi
taxi manufacturers to develop zero
free speech?
list. The strange thing is that he seems
emission capable taxis and this
Hello Alan,
to believe that Richard Potter has or
includes Nissan.
After a number of years sticking up for
had an official position within DaC -
As far as the turning circle is con-
and putting forward a balanced point of
possibly because he used to write for
cerned, there are no current plans to
view about Dial-a-Cab on the LTDF taxi
Call Sign and like many others, was an
change this, but we receive regular
site, the former Chairman of the United
occasional part of a three-driver com-
representations from people who
Cabbies Group and man known as
plaints committee. Apparently they
claim it should be abolished (to allow
Dizzy, decided to ban me without giving
seem to hold that against him. This
any reasons or warnings. Should I be sur-
other manufacturers to enter the mar-
issue’s Flashback may also be a useful
ket) and from people insisting it
prised? Well not really because the LTDF
read ...Ed.
always had an anti-DaC point of view as
should be retained (to ensure cabs can
its editorial agenda. The main DaC
This is the email posted on the LTDF
operate effectively in our crowded
detractors are ex-DaC members who now
site following the Richard Potter
streets). There are strong views either
support the app companies and really
(known on the list as SlimJim) ‘expul-
way and of course our current posi-
sion’...
tion could be challenged by anyone in
want DaC to fail. The LTDF does not sup-
port any radio drivers and is anti-radio
Post by Dizzy on Jun
24,
2013 at
court.
circuit, however they are happy to have
3:25pm
ex-radio members who have stripped out
I would just like to thank SlimJim for
Clean living with
in protest at what they call
“working
making my decision for me. Potter I hope
hand in hand with PH companies.”
you believe in karma cos yours is just
Eddie!
As we know, the LTDF champions itself
about to bite you on the arse. I am delight-
Hi Alan
at being ‘The voice of the London Taxi
ed to kick your sad arse out of here just
I have just read your July Call Sign edito-
trade’ - well that’s so long as you toe the
like you kicked plenty of drivers off of DaC.
rial and would like to point out that
line and don't speak out against its edito-
And the reason is for no more than you
Unite's Cab Trade News has also never
rial or stick up for DaC. Dizzy made no
are an annoying agitating pr*ck who
accepted ads for strip clubs and girly
friends when Chairman of the UCG with
doesn't deserve to breathe the same air as
bars. I know from my involvement in the
his abrasive manner. His apparent under-
the good honest hardworking forum mem-
distant past that they regularly used to
standing of the phrase ‘democracy and
bers that you thieved off of. Goodbye Pr*ck.
receive unsolicited approaches from
And if anyone else has a problem with this
free speech’ is to shut people up by ban-
most of the usual advertisers appearing
ning them! It’s no wonder only a handful
they can suck on my testicles cos I could-
in the other trade papers.
n't give a flying f*ck!
of LTDF members post these days and
Eddie Lambert (V37)
personally speaking, I think that he has
Thanks Eddie. I should point out that
brought the forum to its knees whilst
it isn’t the info I’m against, it’s the
Leon Daniels and the
Call Sign continues to be one of the
actual ads, especially when accompa-
most read taxi trade publications.
NV200
nied by a scantily dressed female - I
How I lasted so long surprises me!
Hi Alan
haven’t been offered any male pole
Richard Potter (T51)
Do you have any definite information on
dancing club ads yet but the same cri-
Even though I have never been on the
when the Nissan taxi is being launched
teria would apply ...Ed
LTDF list, apparently someone uses
please?
my name - probably the only real
Stephen Brady (N31)
name on there from what I’ve heard
New terminals
(!)
- so I rely on drivers passing me
Hi Alan
Hi Alan
any info relevant to this mag. But I
A friend of mine recently picked up TfL's
The four page pull-out guide to credit
had to think long and hard about pub-
Leon Daniels. Mr Daniels told him that
card transactions in the July Call Sign
lishing the following LTDF message
the Nissan NV200 would not be passed
was most informative and credit to
that was passed over to me after
for use as a London taxi and that the turn-
Daren Morley for its production. I look
Richard Potter was ‘expelled’ from it,
ing circle part of the Conditions of Fitness
forward - albeit with some trepidation -
because quite honestly their stance
would not be around much longer. Do
to using the process in due course.
against DaC makes them rather boring
you know if either or both are true...?
However, one situation that could arise
and I’m usually happy to let them get
Scott Fisher (H32)
seems to have been overlooked. At pre-
on with it. This is a group who are
Leon Daniels, Managing Director
sent a card has to be approved at the start
said to have around 4000 members
Surface Transport, replies: I know that
of the journey, regardless of whether a
out of whom a dozen or so regularly
Nissan are working hard on the
street ride or through the system. Should
take part. But this message put out to
NV200 with plans to enter the London
there then be a problem the opportunity
LTDF members shows what the list is
taxi market and if they are able to pro-
is there to request an alternative card,
about, which is why I have decided to
duce a model that meets all the rele-
convert the trip to cash or decline the
publish it. My apologies to any DaC
vant criteria, including the Conditions
job. Unless I have missed a point some-
driver who feels it should have been
of Fitness, then there is no reason that
where, with the new MDT the card does
consigned to the bin, but it shows so
they would not be licensed. Currently,
not get authorised until the journey is
well the anti-DaC propaganda put on
however, it does not conform so it
completed and if the card was stolen, or
there. I’ve had to ‘bleep’ out some bits
cannot.
unacceptable for whatever reason, the
Call Sign August 2013
Page 34
Mailshot
Continued from page 33
driver has no redress. Will DaC reim-
burse any loss?
David S. Lessman (D19)
DaC Trainer Daren Morley responds:
David, thank you for your letter. You
when I typed in Church Road, it brings
war. With the ongoing Help for Heroes
are not the first driver to bring this
up every one of them beginning with
campaign and forthcoming centenary of
point up. Unfortunately, changes to
postcodes starting from A. Is there any
the Great War, how about a series of arti-
the way credit cards are processed
cles on our war heroes who then became
way of shortcutting to the Church Road
are down to Payment Card Industry
cab drivers? It need not necessarily be
you want?
(PCI) standards. The chip and pin
from WWII, I know of people driving a
Antony Hizer (E63)
device does not have the facility to
cab today who saw military action whilst
Hi Antony and the other drivers that
reserve amounts from a card prior
doing National Service or in Kenya etc.
asked me the same question: In the A-
to a customer taking a journey.
Just an idea...
Z application after typing Church
The old system where amounts
Sean Farrell (B39)
Road, tap the key on the bottom line
were reserved on a card prior to
It seems unlikely that we have many
that looks like an open bracket sign as
journey being made caused consid-
drivers who were involved in WWII -
(and then the first letter(s) of the post
erable inconvenience to our cus-
although we did have at least two - but
code - in your case that would be SW.
tomers and the accounts depart-
if you have fought for your country in
This then reduces the number of hits
ment. Drivers were always instruct-
perhaps the Falklands, Gulf,
where there are duplicated road
Afghanistan, Iraq or even if this isn’t
ed to overestimate the amount,
names in the index. In navigation, tap
your native country and you were
which then meant that the amount
'space' then as above...
involved in Vietnam and don’t mind
reserved on the card was not put
writing about it, then I would be
back into the customer’s card until
happy to put it into the magazine. Any
the following day. The accounts
Driver’s Southend out-
photos would be great. We start this
department would then receive
ing ‘well done’
month with former Chairman Jack
numerous calls from customers stat-
Just like to congratulate everyone on a
Russell ...Ed
ing they had a receipt for one
most professional and slick children’s
amount from the driver and that
outing to Southend. Perfect in every
DaC House tour
their online banking was showing a
way! Best ever journey there! Special
Dear Alan
different amount!
thanks to the police and other outriders.
As an ‘old timer’ from Pentonville Road
With the new MDT using mobile O2
Definitely did not need toilet break on
and Shirland Road days, I was given an
GPRS network, so long as you have a
journey there. New route helped. Quality
opportunity to visit DaC House thanks to
mobile signal, you will be able to clear
of driving fantastic! I have done approxi-
Alan Fisher. I googled its street view and
a trip anywhere in the UK and the
mately 30 taxi charity outings and this
wow - how ODRTS had grown! On arrival
passenger will only be charged for the
one scores 10 out of 10. Weather, atmos-
I was given a tour by Compliance Officer
trip taken. Using the Chip and Pin
phere, food, vouchers, communication,
Allan Evans, but stepping out of the lift
device will also work as a deterrent to
card fraud and the number of charge-
service at Cliffs, bus service, welcome,
into the vast area of what we used to
refer to as the control room, I was
backs we get from the bank (if the cor-
goodbyes, even journey home without
amazed to see how serene and quiet it
rect pin is entered, the bank guaran-
police escort (I was at rear of convoy),
was even with all those extra telephon-
tee the payment). On the rare occa-
breakfast, disco, not too much back slap-
ists. It was explained that some tele-
sion a card is declined, you would
ping, etc. So well done to all who con-
phone operators are also dispatchers. My,
need to ask the passenger for an alter-
tributed, however big or small, it was a
how things have changed from the ana-
native card or revert the trip to cash.
fantastic job. How to improve next year?
logue era into the digital age!
So long as all the procedures are fol-
Impossible! It was spot on and well done
Dispatcher Wayne Gruby gave me
lowed as provided in the July issue of
again. Very proud to have been part of
some tuition on a work screen of how
Call Sign your payment will be hon-
this year's outing...
the system operates. I was also given the
oured. I believe the pull-out has been
Paul Faith
privilege of meeting Brian Rice, which
repeated inside this issue. It is also
A report on the LTFUC outing to
was indeed a highlight for me having
worth pointing out that owing to
Southend is inside this issue ...Ed
read so much about him in Call Sign
Payment Card Industry standards, we
Online. Then there was the training
no longer hold any card details for the
school programme for staff and drivers
passenger. So it’s essential that you do
Taxi driver’s war
and their welfare. It gave an impression
not let the passenger leave the cab
records
of excellent care and understanding.
until you have a valid receipt for the
Hi Alan
Then onto the IT department, the incred-
passenger and yourself.
I've just finished reading John Edwardes
ible engine room where all the new tech-
Also see Allan Evans article for fur-
remarkable serialisation of ‘My Life as a
nology is tried and tested, ahead of cur-
ther info on the new terminals ...Ed
Taxi Driver’ from Call Sign 2009 - 2010,
rent trends.
courtesy of Call Sign Online - a fantastic
In the late 1950s I was a night driver;
New terminal
and well written read. In one episode he
when work was sparse, the dispatcher
describes how he is up in front of the
would put his microphone near a radio
mapping
COs following a complaint. According to
set, which was entertaining until brought
I now have a new terminal - which after
John, the CO informs him that “because
down to earth with work. Later on he was
a slow start I now think is great - and
of his war record” he would be dealt with
told to stop it.
couldn't think of Church Road in SW13,
leniently. Unfortunately for us, he never
I am very grateful to all those people
so I put it into my new terminal. But
discloses what he did during the
who made the tour such an enjoyable
Call Sign August 2013
Page 35
Mailshot
Continued from page 34
experience and a cherished memory. I
reject reasonably good work unnecessari-
“The ‘objects’ of ODRTS Ltd do not
came away from DaC House with a sense
ly - if you are paid for a job then it cannot
include the operation of this type of
of pride of how ODRTS has grown and
be a bad job. All this and more is being
financial entity and consequently it
how, as a past member of the Society. I
discussed in the cafes, shelters and on the
would require the membership to vote
was part of it. Coincidentally, I was born
ranks. None of us have the answers but
on the necessary changes to the rules.
in City Road in a spot nearby to DaC
we must become active and respond to
Notwithstanding the arduous proce-
House. Now they have built a roundabout
the crisis.
dures to achieve approval for the
over it. But it was nice of ODRTS to put
Bruno Manfredi (F23)
changes, the formation of a fully com-
the building close by!
See answer below and also Allan Evans
pliant, FSA registered Credit Union
Thank you again Alan, you have made
report in this issue where he tells how
would be required together with a
an old man very happy. Also please thank
successful our App is becoming ...Ed
structure of controls to safeguard the
Allan Evans and your photographer Alan
members’ interests. I am all for mem-
Green.
bers saving money and the Society
What if (2)?
Norman Kerstein (Ex-A81)
receiving additional interest income,
Pleased you enjoyed it Norman and I
Dear Sir
but the processes required to achieve
With regard to Mr John Robinson’s
hope your wife is feeling better.
these aims are not practical or sus-
Incidentally, Contact Centre manager
(E88) views in the July Call Sign headed
tainable as the costs involved would
“What if?”
Keith Cain has long had an open invi-
outweigh the benefits.”
I am in full agreement with John`s
tation to any drivers that would like a
views here and would like to ask whether
tour of the building. Just get in touch
Dial-a-Cab needs such a large building? Is
with him and he’ll try to arrange it
Vito jobs
it not possible to incorporate Roman Way
...Ed
Having spoken to a few Vito drivers
into East Road? Our fleet is now much
about radio trips they have covered
smaller than when we were in Brunswick
specifically asking for a Vito - especially
Place. I also agree with his comment on
Pam Campbell
during the recent hot spell - I have to
loaning drivers` money to buy taxis,
To a dear friend, Pam, what can I tell
wonder how many of those callers are
indeed this was mentioned at the AGM.
you about her, barely five feet tall,
using the cab because of the air con
We only earn l% on our reserves, so
coming up to my shoulder,
rather than for the 6-seats. That is espe-
maybe Dial-a-Cab and its drivers` could
Her sense of humour we had to tickle
cially annoying for those drivers when
benefit by using our reserves to buy new
So she’d make us laugh with her silly
the trip is just a normal local trip called
cabs? Perhaps the time has come when we
giggle!
As Directed, perhaps because the passen-
should be getting together at an
If you had a problem you wanted to
gers order their own cab online or
Extraordinary General Meeting to discuss
share
maybe ordered via a DaC App. Perhaps
the way forward. I have spoken to many
You can bet your life she’d always be
our telephonists could ask how many
drivers who are really worried for the
there.
people are traveling when the passenger
future of Dial-a-Cab and have also heard
A tiny person she might have been,
phones and asks for a Vito and a message
many comments on who would be the
But she stood so tall as part of our
could be inserted by the online ordering
first to fold ie DaC or Mountview.
team.
facility. If nothing else, it is taking a Vito
At the AGM, Brian Rice mentioned that
So goodbye dear friend, we send all
away from a customer - perhaps a large
we could have an App for outside drivers
our love
corporate account
- who genuinely
charging 5percent, which I thought was a
And there’s another ‘big’ star in the
needs 6 seats but we can’t provide it
great idea. I would also like to point out
heavens above...
because of some people’s selfishness.
that I think we, as a Taxi trade, need a kick
Annita Young
Jon Robinson (E88)
up the backside as our trade is very out-
DaC Accounts Dept
Unfortunately Contact Centre Manager
dated. Our vehicles are far too expensive
Keith Cain was away at the cut-off date,
and with all the different coloured cabs
but I have passed your suggestion over
we are reminiscent of Gotla’s old Renault
to him ...Ed
What if (1)?
Dauphin minicabs with adverts all over
Dear Sir
them, whilst the big private hire compa-
Regarding the fall in work levels
(Jon
nies are now all Black cars and their dri-
Robinson (E88) July Call Sign), I won-
vers
are
appropriately
dressed.
John Pace
der whether we are developing strategies
Unfortunately our trade is still stuck in
Many will know John Pace either as a
to at least maintain our position in the
the 20th century.
friend or through his writing with many
transport arena. Many drivers are con-
I do not pretend to have all the answers
trade newspapers. Sadly John has been
cerned about the deafening silence from
but I do feel we should be talking about
struck down with Motor Neuron Disease,
all quarters of our trade organisations
this sooner rather than later.
an illness that affects voluntary muscle
with regard to the way forward. Perhaps
Paul Hammett (V42)
activity. Visiting John at his home recently,
we at DaC could convene an EGM to dis-
Hi Paul, Brian Rice has addressed
he asked Call Sign to sincerely thank the
cuss possible changes to the way we work
your letter in his Chairman’s Report
group of drivers - many of them on Dial-a-
eg dress code, using our resources to
on page 4. Re your question on loaning
Cab - who made a collection for him at
finance our drivers for new cabs, develop-
finance to DaC members, although
the Piccolo sandwich bar in Gresham
ing an App to challenge Hailo, best use of
Brian will also address that question as
Street and raised an astonishing £500.
our buildings and non-rejectable jobs in
well, Company Secretary Howard
We are happy to do so and we also
busy times. Some of our colleagues do
Pears has sent me the following:
send John our very best wishes... AF
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