Page 10
Call Sign September 2011
Call Centre Chat
Rioting and the call
normal reminder letters to drivers regarding us
not seeing their cab licenses. While the letters
centre
have been reworded as an attempt to not
offend anyone, it is very difficult to beat
I would like to take this opportunity to thank
around the bush when a driver does not con-
John Conner, our evening shift controller who
tact us after two reminders. The cab licence is
just happened to be in charge on the evening
the proof that you are the owner of the vehi-
of the 8 August when the rioting commenced.
cle and therefore eligible to be a member of
It was John who took the initiative to send
the Society.
messages out of all the trouble spots as they
Anyone failing to contact us after the sec-
happened. John also took it upon himself to
ond reminder will be deemed to not be the
change the working practises. That evening
registered owner and therefore his/her mem-
was not one any of us would like to experi-
We are now leaving the quiet period but it is
bership will also be deemed to have ceased. It
ence again, but John kept a cool head and
still essential that everyone follows and com-
is very important that if you are experiencing
called the shots with the interest of both dri-
plies with our procedural rules. Focus should
any problems with renewing your cab licence,
vers and our clients in mind. It was a difficult
be on booking into zones correctly, especially
you must contact Driver Services immediately,
evening for all of our call centre staff and not
the outer zones where you have to be physi-
wishing to name each of them, I would like to
so that we can update our records.
cally in the zone before booking in. Even as
thank them all for their efforts. Well done!
This also applies to any driver changing
we become busier, controllers will still be
their personal details, especially a change of
monitoring the system.
mobile telephone number. It is essential our
Keith Cain
records are fully up-to-date so that should we
Call Centre Manager
Cab licenses
need to contact any of you in an emergency,
Driver Operations Manager
We have been sending a higher number than
controllers can do so much easier.
Fishing: The Mocatra Open
The 2010 Mocatra Open Championship was held once again at Coleman's
Cottage at Witham in Essex thanks to the obvious advantages of all nets being
supplied, room for over 70 anglers, a good restaurant for breakfast and space for
presentations after the match. And thanks to an excellent response in tough
times by the sponsors - including Dial-a-Cab - the high standard of prizes
awarded to winners was maintained.
We spread ourselves out over two lakes - Wood and Copse - but it became
obvious by the start time of 10am that it was going to be hard work holding
the pole in the gusty conditions. So for most of us fishing in the cross wind,
the feeder rod came out along with the cage or method feeders using crumb
or pellet.
By midday there was nothing between the two lakes, Wood and Copse, but
those using the feeder were having it all their own way. Dennis Fisher on
Wood Lake and DaC's Mick Brenchley (R57) on Copse were forging ahead,
both using 8mm pellet and taking carp to 8lb.
2010 wi
nner De
The clock moved round to 4pm and it was all over. Poor weather condi-
nnis Fish
enter th
er.
is year's
Champio You can still
tions limited the weights but there was no doubt that the feeder boys had
nship
it all their own way.
Top weight went to Dennis Fisher with 105lb and Mick Brenchley second with 90lb 2oz, how-
ever Mick didn't go away empty handed having won the Dial-a-Cab Shield. George Manoli (copse) came third
with 88lb 12oz.
The Mocatra Angling Society would like to thank all the sponsors for their generosity; they were Dial-a-Cab, LTDA, Halt, Eva
Lawrence (Doug Sherry's at Heathrow)
Alan Butcher aka Grizzly Adams
For those interested in competing in this year's Mocatra Open, it will be held once again at
Coleman's Cottage on 14th September 2011. Entry is £30, if you are interested please contact
Dave Cronin on 07838 277563...
Reporting minicab touting online
Illegal minicabs touting for trade in London can now be reported on the TfL website. Anyone with access to the internet will be
able to visit the Cab Enforcement web pages to report any illegal activity or for updates on enforcement operation results. Over
seven thousand arrests have been made in the last eight years for touting and cab offences in London.
The new web pages are part of a wider initiative between TfL and its policing partners that aims to promote the safety of the
travelling public, highlight the activity that has been undertaken to tackle touting and publicise the results. They are available to
view at the following address: www.tfl.gov.uk/cabenforcement.
