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Compliance Officers report |
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Hello Ladies & Gents,
The competition out in the market place has
never been greater and if you listen to the media, it’s hard to
ignore the constant phone-ins on our industry, some positive and
some not so positive, which seems always to have been the case.
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 customer care in many of my previous articles, I feel that the time is right to remind you once again of the need to be helpful, obliging and respectful of client’s wishes at all times Many passengers use the services of Dial-a-Cab on a very regular basis and in the main are fully aware of their terms and conditions. Quite rightly, they expect the high levels of service that they are accustomed to. They are within their rights to question meter run-ins and may even ask you, the driver, to take a preferred route - Please be respectful to their wishes. Complaints received of passengers treated less than courteously or even rudely, does |
not bode well of our Society
and although far from commonplace, it is my duty to once again
politely ask you to treat clients the way you would like to be
treated yourselves. Some of our customers may occasionally
require assistance and may need a brief explanation of why a
meter run-in is slightly higher than normal, so at the risk of
repeating myself - unless otherwise authorised - please do not
exceed the relevant amounts on the meter at booked time or on
arrival if it is an ASAP trip. Finally can I remind you that unless you joined the Society prior to 1996, it is a procedure rule that the company logo be displayed at all times on your taxi. The up-to-date list of procedure rules are available from the on-line edition of the Drivers Manual, which can be found at www.dialacab.co.uk, following the link to the Member’s Portal and then the Driver’s Manual.
Allan Evans |
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The Seyhan and Mehmet Memorial Cup Tournament Upton Park Sunday 16th May 2010 Kick Off 18.00 Entrance by donation |
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Please come and support us at this unique charity event at
West Ham United FC, Boleyn Ground, Green Street, Upton
Park, London E13 9AZ. This event will host a
gathering of London Taxi drivers and friends with all money
raised going towards helping to find a cure for Ewings
Sarcoma (a form of bone cancer) and helping to save future
lives. This annual charity event has been organised since 2005 in the memory of two brothers, both of whom died from Ewings Sarcoma. Seyhan Ali had Ewings Sarcoma from 2003 and passed away in 2005 aged just 14. Seyhan’s brother Mehmet had a different form of Ewings Sarcoma from 2007 and in 2009 he too tragically passed away, aged 29. This is truly awful disease, which we must find a cure for. With your support and the wonderful work of the Bone Cancer Research Trust, we can all work together to find a cure. To find out more information about this event in memory of Mehmet and Seyhan, you can visit The Memorial Cup website at http://memorial-cup.moonfruit.com. Come along to the Boleyn Ground on 16 May and support this memorial event to raise money for the Bone Cancer Research Trust. Many thanks... Stephen Powell and Russell Hall |
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AROUND THE WORLD IN A DAY!With the London Taxidrivers’ Fund For Underprivileged Children |
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Feeling fit? All
London taxi drivers are welcome to come along and help the LTFUC
"cycle around the world" on Friday 4 June, when the
children’s charity will attempt to beat last year’s record total
in this Sponsored Fixed Bike Ride, with thanks once again
to the Hilton London Euston (Hilton Foundation) at Upper
Woburn Place. All you need do is to dust down your trainers, pop into the hotel on Friday 4 June and help us rack up the miles to break last year’s record and raise much needed funds for the LTFUC. Come along and make your miles count! For more info, please contact LTFUC Chairman, David Lessman on 07831 867723, Secretary Malcolm Shaffron on 07050 105408 or any LTFUC committee member. You can read all about the LTFUS at www.ltfuc.org.uk... |
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