MAILSHOT

Either write to Call Sign at Dial-a-Cab House or email us at callsignmag@aol.com

Credit cards – who’s right?
Dear Alan,
I can fully understand July's letter from David Lessman (D19) as I was also confused about our credit card procedure. I read the March Call Sign (P15 to be exact!) article by Keith Cain, which clearly stated that on any street hiring paid for via credit card, we must ensure we use the old brass rubbing method etc as the banks wouldn't always accept payment when swiping the card and using the receipt from our DaC terminals. Please can you look back at the March edition and clarify the situation.  
   Keith Cain and Warren Smith seem to have different views on what we need to do! Warren Smith's reply seems to be the better explanation, so then why did Keith write that article back in March?
Graham Negus (Y73)
Keith Cain replies: Regrettably there is still some confusion amongst drivers as to the current procedures for undertaking a credit card trip. Let me first say that the original procedures remain the same. Nothing has been altered. What perhaps did not come across very well, it appears, is when it is necessary for drivers to not only rely on the receipt from the terminal but in addition, as to when to use the manual receipt. The manual receipt (brass rubbing) must be used for those trips finishing outside of our radio frequency. Again nothing has changed with the credit card procedures. Please see Warren Smith’s answer in last month’s issue of Call Sign.

Things on the up!
Hi Alan
Re Brian Rice’s Chairman’s Report in the July Call Sign, I too have found things picking up with my recent credits being close to those I was regularly taking before the recession hit us so badly. Fingers crossed...

Divyesh Ruparelia (V59)
And very tightly too, Divyesh! Things have certainly bucked up as of late and we just need to hope that they stay that way ...Ed

Which way???
Dear Alan
I have seen some taxis with a notice on their partitions saying that if the passenger prefers a certain route, then they should tell the driver before they set off. With radio trips, that could be even more important if a passenger does the same trip every day. I have assumed that the notices I have mentioned are probably not sanctioned by PCO / TfL, but in my view it is a message worth passing across. So I wonder whether Dial-a-Cab could print their own stickers that will have been passed by the PCO? There are always some passengers who – if you hit traffic – will ask why you "didn’t go the other way!" With a notice, they can have the opportunity of telling drivers to go "the other way" before the journey starts!

Sid Nathan (K88)
Call Sign
asked Allan Evans about Sid’s suggestion and he will speak to TfL. Whilst he doesn’t see why there should be any problem, we will have to wait until then ...Ed

Cash booking number...
Dear Alan
Regarding Allen Togwell’s statement that only 31 drivers have the cash booking line number on their taxis; I was one of those until the end of May, then I went to Roman Way for a refit to a 57 plate Gold TX4 from my S reg TX1 - which I currently rent out and have kept in tip-top condition. But after the strip out, all the glue from the stickers was still left on both doors and when I mentioned it, I was told to use white spirit and tissue paper, which I think that after paying nearly £130 for the refit, the least they could have done was to give me back my taxi in the condition it was before the stickers were placed on it. Maybe this has happened to other drivers when they have had their old cabs stripped out and they did not want to spend five hours getting glue off the doors as I had to? I did not want to complain, but maybe if Allen Togwell reassured drivers that when their old cabs were stripped out, the bodywork would be left in the same condition as it was before the stickers were put on, it might make a difference. That is the only reason I refused to have the cash booking line number put back on my new cab as I did not want to have that same performance with my new cab when I need that one stripped out.

Lee Wood (T18)
Dana Thananjeyan, Manager at Roman Way responds:
Lee, we always take the greatest care when fitting the door telephone numbers so that they are level and centrally located, ensuring the cab goes out of Roman Way looking smart and promoting a professional image of the driver and our company to the public at large.
   The logo itself has to be securely stuck onto the paintwork so that it does not detach itself from the door and look scruffy, possibly leading to the cab receiving a PCO ‘Stop Note’ and then causing the driver to lose time by having to visit the Depot to have the detached logo replaced. Equally, when a cab is stripped out and the logos removed, we take extreme care when taking the logos off so that the vehicle is left in a pristine condition, again reflecting the high standards of workmanship I expect of my staff in all that they do. We carefully wipe over the paintwork after we have removed all the logos, however some drivers have asked the best way to remove excess adhesive and we have advised that white spirit and tissue paper is the answer.
I was therefore a little surprised at Lee’s claim that a logo 3.5cm wide and 60cm long left residue that took him 5 hours to remove! I was also disappointed that he did not bring this to my attention when he was here, because it could have been sorted out very quickly indeed. The cash number logo is an important part of our marketing strategy and I would urge more drivers to visit Roman Way to have them fitted onto the cab, bringing more business into Dial-a-Cab.
   Finally, I would like to assure all DaC drivers of my determination to maintain the highest standards of workmanship here at Roman Way and that if they have any concerns regarding the service they receive, to raise these matters with Victor or myself.

Call Sign in black and white?
Hi Alan
Here we go again! Receiving my July Call Sign at the beginning of the month, I was looking forward to a good read about OUR Society. There was the sad news about the death of Lou Gitlin, the Chairman’s usual intelligent report which always makes good reading, Allen Togwell’s futile attempts to smarten up the flip-flop, t-shirt n’ shorts brigade - no luck there Allen, apart from a few of us who still take a pride in our appearance! Perhaps Keith Cain can get some more of those nice polo shirts with the Dial-a-Cab logo etc, or maybe some short sleeved shirts that have our logo on? Surely they would look better than some of the scruffy t-shirts that some of our drivers wear!
But then lo and behold, I got to page 20 and there we were back with another full page article on the black / white issue. Our magazine is about our Society and not about a member’s racial opinions - whatever colour you are. Make those complaints / opinions known to your MP and not our society’s readers. We are getting bored with it all.
We want to read about all things that are relevant to our trade and our members. If you think you are getting a raw deal racially, take it to the appropriate  authorities and not to our mostly satisfied members /readers.
Roy Martin (R42)
   Hi Roy, sorry to you and anyone else who may have
 found the debate between Louie Christian (A48), Ian Connelly (T49) and initially me, who seems to have started the whole thing! However, I feel that I should defend Call Sign’s reputation by saying that this magazine belongs to our drivers and they – including you – control what goes into it. There is no magazine in the whole of the cab trade that has so many non-press releases taken (usually with my permission) to republish in their papers. They don’t do that because the articles are boring.
   If I stuck purely to news on the Society or trade, we’d be back to the days when we had trade press releases or Board Members commenting about covering work in the southwest of London – not, of course, to say that we shouldn’t! But it didn’t always make inspiring reading. The July issue that you are referring to, Roy, in addition to Brian Rice’s column and the sad news about Lou Gitlin, also contained stories about our drivers running marathons, climbing mountains and walking across the country - all for charity. It told of one driver’s efforts to return to the UK after the volcanic ash debacle with the airline companies, Glasgow taxi gangsters, a nude cycle ride, a driver’s son’s boxing exploits and quite a number of other things that bore little association to Dial-a-Cab except for one thing – they all involved our drivers.
   Going back to the issues of October 1999, May, April and June 2000, Call Sign ran a fascinating series of articles from one of our drivers that even found the pages of the Evening Standard.. It helped to expose a parting ticket scam being carried out by traffic wardens in the borough of Lambeth. In reality, that driver’s cab was the only taxi to be involved in those days when the only cameras were those carried by tourists – and there weren’t too many of those in Lambeth at the time! But I thought it merited inclusion even though it didn’t really involve DaC at all and up until that point, didn’t really involve our drivers except the one who got the ticket – who, by the way, was Roy Martin (R42)! The fact that I remember the series of articles shows how important I felt they were, but in reality, they were included because I thought they would provide interest to readers. No doubt some may have found them quite dull at a time when we didn’t get too many PCNs.
   So back to the black/white issue. It began in my Editorial when I wrote of a complaint made against me by a call taker for publishing the account of a DaC driver who had been threatened by a gang of hoodies. The call taker didn’t like the wording and as is his right, he complained. That led to a response from black driver Louis Christian and a response to Louie from white driver
Ian Connelly (T49) – a series of events that has been repeated numerous times over the years in the mag with only the subjects and driver’s names changing.
   Roy, I count myself as being tremendously lucky to edit a magazine with so many intelligent taxi drivers as readers – including you - who can, when they deem it necessary, articulate their views on any given subject so well. I don’t expect every single one of 2500 drivers to read every article, but they are there to read if they find the topic to be of interest. No doubt some will even find my response dull! And Roy, if I were you, I’d skip the next letter! ...Ed

And Call Sign in black and white!
Dear Mr Christian,
You wrote your first article in response to an Editorial that Alan had wrote and I read it with interest, although I did not agree with the points you raised. I would have felt no need to comment had it not been for the one comment you made about the many idioms and sayings that contain the word Black. You stated it was the negativity of such sayings that were highly derogatory to much of the black population. It was this one comment only, which as you so eloquently put it, rattled my cage. I had said in so many words that comment  was plain stupid. I now realise that I should have been more diplomatic in my choice of words and for that I apologise. The thing is though, you continued in the same vein in your second article, so again I feel compelled to take issue with you. While you dismiss my analogy of skin colour as being nonsensical, you go on to ask me again: "Have you ever seen black ice?" Do you not see, that is the point! You can't see it, it’s a negative saying and inherently wrong, although in your view all my examples are nonsensical, simplistic and
lack merit. You go on to cherry pick bits of my letter out of context to suit your argument and you are also selective with the definition of your examples such as black sheep in the family. You state that "it is derived from the unwanted presence of black individuals in a herd of white sheep." This could imply a black person and may suit your argument of negativity to black people, but when you Google further, it goes on to state

that because sheep are generally white of colour, on rare occasions one would give birth to a black one and it then became commercially useless as you could not dye the wool, hence the saying was coined. It’s nothing to do with black people. Now I am not so naive as not to realise there are morons in this world who could say any phrase that contains the word black in such a way as to cause offence, but for you assume that these everyday sayings that contain the word black in a negative context were coined with reference to black people and therefore are highly derogatory to much of the black population is what I find hard to believe.
   You also make some assumptions about me as well as other comments, of which I would like to respond to. First of all, I did not ignore your comment on not living in an ideal world, as I took that as a given. Although I cannot claim to have anything close to your academic achievements, of which you are rightly proud,  I do question though if you have recently undergone a commonsense bypass as you not only ask me why, but also assume I would think it fair that Germans can freely come, work and remain in this country while your WW2 veteran Caribbean grandfather whose great grandchildren cannot do so and would need visas to visit. Surely you  know exactly why? If you or I wish to live and work in Germany, we have the same rights as do all who are part of  the EU. To my knowledge, all people from the Commonwealth need a visa, so I am unsure of what your point is. The two youths you mention (not sure if this is an example or fact), either way you seem to be implying the white middle class magistrates would treat the black youth more draconian than the white one. I accept that this probably does happen more than it should, our justice system  is far from ideal although I wonder what the outcome of said case would be if the magistrate was black middle class? In my letter I asked whether instead of a Black list, why not something on the lines of a Afro/Carib list as many whites are from Africa and the West Indies. Your answer that whites only inhabit those lands because of brain washing, brutality and colonisation strikes me as a rather glib one. White people have been in those lands for generations and are no more responsible for what happened a century or so ago than the present generation of Germans are for what the Nazis did. You seem to be implying that to be a
true African / WI you have to be black, which would be as nonsensical as saying you can only be English if you are white.
   I  accept your obsession with statistics may well be a result of your academic background, but to furnish me with a load of unnecessary statistics of teenage pregnant girls and insinuate I was exclusively pinpointing black absent fathers, was not what I was saying. If you read the letter you will see that I said: "How many kids black or white....?" I am fully aware of the large number of  young single  mothers and feckless fathers who are white. I also did not advocate that black kids should only aspire to being sporting and pop stars, it was a vain attempt on my part of an example of how black and white youths compete with and against each other and get to the top on hard work and merit alone, unlike what you were justifying, that they need divisions such as the Black Power list because there was  little chance of a black person making it into a national Rich List, of which I  disagreed with. I suspect most of these awards, be they black, white or whatever, are more to do with a good night out and a few pats on the back and not the inspirational message of success to the disadvantaged youth, who I suspect you are referring to.
   Although I do not think you and I could ever agree on what we both wrote, it seems I am a minority of one who took exception to your articles. That may suggest the rest of Call Sign’s readership agreed with you. What I can’t deny is the passion and conviction that came through in your articles. Of  some of what you wrote, I sense you have encountered a fair degree of negativity in your life. As a trade, we were perceived by some as a white male closed shop and even now by my observations, black, ethnic and women are still a minority. If you ever consider writing an article of your experiences of what it was like 25 years ago to join a trade that was, and still is, predominantly white and why the change is slow, I for one would be interested in reading such a article.

Ian Connelly (T21)

Lou Gitlin
Hi Alan,
It was with great sadness that I read of Lou Gitlin's death in the July Call Sign. Yet another name from the past that helped to make Dial-a-Cab the much admired radio circuit it is today. Lou and Ivor Belkin made quite a pair of dispatchers, always reliable and it seemed that they would be there at weekends covering the work at DaC forever.
   In addition, may I correct you about when the first trials involving taxi drivers taking part in hippocampus tests took place. I had a request in the early 1990s from Eleanor, asking me as editor of Taxi Globe to print a request for volunteers for these hippocampus tests at the National Hospital in Queen's Square. Among those who I can remember volunteering was Eddie Lambert (and myself). In fact I made it a condition that I would undergo the test before asking for volunteers to see that it would be a good reflection on our trade, which it was. She offered something like £5 plus costs for parking, light refreshments, a T-shirt with the volunteer's brain scan printed on it and a set of the volunteer's individual scans. These scans I still have, though with my increasing age I wonder how they would compare with an updated set of scans!
   I’m also glad that you have had your editorial position renewed, keep up the good work of making Call Sign a good way of staying in touch.

Rodney Lewis (aka ex-Dan 77)
Rodney Lewis was with ODRTS in the early days at Pentonville Road, whereas Ivor Belkin probably will be here forever! ...Ed

PHV blacked-out windows petition
Hi Alan,
If possible, would you please be so kind as to print this online petition website address
 in Call Sign regarding the banning of PHVs with blacked-out windows due to safety reasons. It can be found at http://www.gopetit-ion.co.uk/online/37501.html.
Roland Brewer (M38)
  
No probs ...Ed

Rest ranks agreed

   TfL have introduced rest ranks where taxi drivers can park legally whilst they take a break in their working day. A total of 59 rest bays have been introduced across the capital with the first batch being in Westminster. On a rest rank, drivers can leave their taxis for up to an hour in order to do what it says on the box – have a rest or a bite to eat etc. What it doesn’t mean is that drivers can leave their cabs to go shopping, because you may well stop another driver who needs a legitimate rest from putting on there.
   Among the ranks allocated are those in New Bond Street, Marylebone Road by Baker Street, Lancaster Gate, a section of the Law Courts, Great Portland Street, Arundel Street, Praed Street, Great Portland Street, Grosvenor Street, Hyde Park Street, the rear section of Russell Street, Mathew Parker Street and Aldwych.
  
Transport for London will be putting up notices at all rest ranks. If it doesn’t have the notice then it isn’t a rest rank and you may be likely to get a PCN if your cab is unattended.

Disneyland Paris

Magical taxi tour thank you...

   For some time the licensed taxi trade has been feeling the effects of the recession and so particular thanks go to all of those who donated so generously at the two collections held recently to raise funds for the Magical Taxi Tour.
   Each year a huge sum of money needs to be raised to finance the annual trip for children with life threatening illnesses to Disneyland Paris. This comes in many different guises; cab drivers doing marathons, corporate sponsorship, fund raising events, raffles and of course collections on taxi ranks. So the committee would like to say a big thank you on behalf of the children to everyone who dug deep in their pockets at both London City Airport and Wimbledon taxi rank recently...

 


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