Ladies and Gentleman
   It has been some time since I have reported any ‘sales gossip’ and it goes without saying that the last year has been a difficult one for the Sales team. Attempting to win new business when companies that are looking to cut their spending before we even have the opportunity to get through the door, has not been an easy task. Even some of our existing clients have been in contact with us because they have been instructed to make reductions. Therefore, over the past few months and while sales have been slow, I have been steering my resources in a different direction - one that I feel is just as important – to ensure we retain our existing business.
   So, along with DaC Account Managers, I have been closely monitoring client’s usage and looking for any changes. In the majority of times, a call to the client is all that is required - even if it is just to let them know that we are here and that we are aware of the changes to their account. And of course to verify with them that their spending cuts are the reason for their drop in usage and nothing sinister.
   While speaking with them, it also gives the client the opportunity to discuss any minor issues they may have and hopefully, if I can resolve them before they become a major problem, this makes the call very worthwhile and perhaps alleviates the possibility of them moving to an alternative service provider.
   When I meet with any of our clients, the main topic of their agenda is cost and service. My aim when meeting with clients is to assure them of a good, reliable taxi service and great customer support – and Dial-a-Cab are very good at both. Although I cannot reduce everyone’s service charges or change the meter fare, I can often offer them the tools to manage their account more cost effectively.