|
Compliance Officer’s Update |
||
|
Hello Ladies & Gents, As you are aware, new procedures are now in place on Canary Wharf and apart from a slight alteration when it first became operative, the system seems to be working well. The Soon to Clear facility had to be quickly removed because too many of you were in areas where even the fastest taxi in London could not be expected to reach the E14 zone in the allowed time! Can I again please remind you that Canary Wharf Management (CWM) have the power to remove vehicles and also ban them from entering the estate if in the case of taxis, they fail to have their For Hire light on or park in places away from the official ranks, which may in their opinion obstruct entrances. This was the main reason behind the BoM needing to change booking-in procedures on the Island and whilst it will continue to be strictly monitored, it was seen as the fairest solution to an ongoing problem that would allow you to wait specifically for radio trips or make use of the official taxi ranks. It is also designed to give early morning men the added back up zones to E14. The City Airport rank (CC00) is also running smoothly and a number of you have already expressed their wish to make this change a permanent one. The number of taxis that are actually booked in at the LCA now appears on zone one of the zone query pages.
|
 Professionalism Although there has recently been a little more positivity in the media over the economy, it doesn’t need me to tell you how tough the conditions are at the moment, especially in the corporate sector and how important it is to show professionalism and a high degree of customer care. Arguing with passengers over preferred routes or drivers seemingly unhelpful to their needs does not help us and is a bad reflection not only on our Society, but the trade as a whole. Please bear this in mind. For all sorts of reasons this job can be frustrating and highly stressful, but from experience if you deal with the passengers correctly and show a degree of understanding, a potential problem can in many cases be prevented. Run-ins, arrivals and parking are all issues that have the potential to cause problems and these are areas that are monitored and that we must all be aware of. Run Ins: £4.20 unless otherwise authorised. TaxiCard trips are £3.80. |
Arrival:
Only press your Arrival when physically outside of the
pick-up location. Parked Button: If you are moved on or unable to park directly outside, please use the Parked button to notify the Contact Centre of your new location. This has caused problems recently, especially if there is a high amount showing on the meter when the client is unable to locate his or her taxi. Trips that are allocated in outlying areas (eg SE50 or E99) have increased lead-in times but all locations outside of the London postal zones are physical and unless you are in the zone itself, you are not permitted to book-in. The trip(s) will be allocated to back-up zones and eventually appear in the Bids if no taxis are booked into the trip zone or one of the back-up zones.
Great Science Museum offer Allan Evans |
|
After Westminster… Cabsurance? |
|
|
Following the demise of Westminster Insurance
and the take over by Tradex, Call Sign has been
inundated by Dial-a-Cab drivers who claimed that the new company
had raised premiums for those paying on a quarterly basis. We have now been approached by Emrose regarding their Cabsurance policy. They assure Dial-a-Cab members that they are still able to arrange annual taxi insurance policies on a quarterly basis. |
Cabsurance went on to add that their policies can also
incorporate a Guaranteed No Claim Bonus, subject to
underwriting criteria and ended by saying us that whatever the
insurance needs of DaC drivers, they were confident of offering
them a saving on the premiums being paid, in addition to an
impeccable service. Call them on 020 8597 2622 for more information… |
 |
Powered by NetXPosure |
| Copyright 1997-2009 Dial-A-Cab Ltd, All rights reserved. |