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COMPLIANCE OFFICER’S UPDATE |
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Hello Ladies & Gents, Can I begin by thanking those of you who had the confidence to vote for me to represent you, the members, for a further term in office at this year's AGM. I have never taken my position as a Board Member for granted and I will certainly try my hardest not to let you down. It is ever-more important that we all work together during these extraordinary times to safeguard our Society and as I have mentioned before, customer care is vital part of ensuring that our clients remain happy with our professionalism and levels of service – It is this that keeps us apart from the rest… Leading on from this, over the past few weeks I have received a number of complaints from clients who have shown their dissatisfaction at the way they have been dealt with during their journeys. It is disappointing that a small number have complained of unhelpful drivers, rudeness and even intimidation whilst on a particular trip. I am sure you agree with me that every account we service, no matter how big or small, is very important to all of us and I can only urge you once again to make an extra effort to be courteous, discreet and obliging to the passengers in your taxi. It does not go unnoticed and only recently a long standing account holder contacted me and asked me to thank one of our members who went out of his way to help him when he was unwell on his journey to work. I am in no doubt that there are many similar cases that go unnoticed. |
 The procedures on EC5 (Finsbury Square) have been in place for quite a while now and despite constant reminders, there are still a minority that book into this zone far from the four EC zones in order to gain an advantage over their fellow members. By the time you read this article, the blatant offenders will have attended a complaints hearing and the results will be published in the next edition of Call Sign. I would hazard a guess that they will be dealt with fairly harshly by the committee, because there are no excuses. At the risk of repeating myself - please play the game. Recently, one or two deliveries have been left at the wrong address and as you can imagine, it causes problems further down the line. In one of the instances, the address was an empty building which made it even harder to reclaim the envelope that contained a number of travel tickets addressed to one of our most senior clients. Can I suggest that if you are unsure of house or flat numbers, please check with the Call Centre before leaving the package. If you can obtain a signature at the delivery address, then so much the better. |
A number of our drivers have
encountered problems when being stopped and checked by security
at the entrance to the Canary Wharf Estate. As a matter of
urgency, Keith Cain and myself met with the heads of security
who informed us that taxis are required to have their For
Hire light on or risk not being allowed through the barriers
if they haven’t already been allocated a radio trip. Dial-a-Cab
has an excellent working relationship with the Canary Wharf
Management and we are at present re-evaluating the procedures,
especially in the evenings, with the need to find a suitable and
fair solution to this particular problem. We will of course
update you if there are changes to the booking-in procedures,
but for the immediate future please use your discretion – use
the ranks whenever possible and do not park in areas that
obstruct crossings or entrances to buildings. The security has
the authority to move you on, or at very worst, issue a banning
notice. Finally can I remind you that if you have a query on any of the issues I’ve raised, please do not hesitate to contact me by phone or email and I will be only too pleased to help and advise you. No one likes receiving a complaint, but rules are in place to protect the Society and all of our members and I will do my utmost to make it a fair and equal playing field for all of us.
Allan Evans, |
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Magical Taxi Tour anniversary trip DVD… |
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 A DVD of the 2008 Magical Taxi Tour to the Disneyland Resort Paris is now available to buy. This was the 15th annual trip taking sick |
and terminally
ill children on their trip of a lifetime. Guests at the Disney
Dinner at The Marriott in December saw the images and DVD as
they enjoyed the event and many asked when and where they could
get a copy. Now you can order your copy by simply sending a cheque for a minimum donation of £5 to cover postage and packing. Cheques should be made payable to CHCD Charity Trust and crossed Special Events Acc. Please post to: |
Magical Taxi Tour CHCD Charity Trust PO Box 2113 Chigwell IG7 6BP The Magical Taxi Tour website has also undergone a transformation - log on and take a look at www.magicaltaxitour.com where you can learn more about the trip and its sponsors. The website is also able to accept donations for the future Magical Taxi Tours. |
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