COMPLIANCE OFFICERS REPORT

Booking In
You must be able to reach the furthest part of all London postal zones you intend booking in to within 15 minutes. Zones outside of London such as E50S and SE99 (either side of the M25) are physical and you must be within the exact zone before booking in. Please remember that any unmatched trips will appear on the Bid screen if they have been rejected or unsuccessfully offered to the relevant back-up zones. It is then that you can bid and offer the client a time or a suitable delay on a particular trip.

Run Ins
£4.20 unless otherwise authorised. Taxi-Card trips are £3.80.
   If you arrive with less than the above amounts, the difference must not be added onto the meter at the end of the journey.

Regular Bookings
Throughout the day and night, there are regular trips that are dispatched from certain zones bringing clients into their places of work or transporting them home. If you choose to book in very early and wait for the same trip on a consistent basis, it will be deemed as hanging up or making a trip your own. These are procedure rule violations.
   It is not in the true spirit of the Society to book into a zone and hog a queue position because you are aware of a regular trip, and by doing so it certainly gives you an unfair
advantage over your fellow

members.

Multi-choice trips
If you are one of a number of taxis picking up from the same location on a multi-choice booking, it is important that you take the correct passenger travelling to the correct location upon arrival, as per your trip details. If you arrive before the other taxis, it is unfair to choose a trip that may be seen as having a more lucrative or convenient destination.
   How would you feel if it happened to you…?
   The system is consistently monitored and whilst work is quieter than in previous times, if members are seen to be gaining an unfair advantage or exploiting the system they will be dealt with appropriately. I hope that when you read this report, you will agree with me that if we all work within the Society rules and regulations, it is much fairer for everyone. It is the very small minority that unjustly exploit the system, take advantage of their fellow members and in so doing jeopardise accounts. Every effort is made to ensure that Dial-a-Cab is not just the fairest circuit, but with your help remains at the top of the tree.

Allan Evans
Allane@Dialacab.co.uk

A Complaints meeting was held on 4 June 2009. The results are below…

From 15 June 2009, the City of London Corporation put into place changes to parking controls in the City zones where yellow lines are displayed. The changes are being implemented to improve the flow of traffic in the City, particularly for taxis, buses and emergency service vehicles.
   A single controlled parking zone will cover the whole of the City between 7am and 7pm from Monday to Friday and between 7am and 11am on Saturday. All single yellow lines in the City will operate at these times. Double yellow lines will, however, continue to prohibit waiting in their location at any time.
   When waiting is prohibited (during the controlled period on single yellow lines and at all times on double yellow lines), waiting solely in order to load or unload will however be permitted for up to 40 minutes (except in locations where loading and unloading is prohibited; these areas are clearly indicated by traffic signs and road markings). The maximum stay period in pay and display parking bays will be increased to four hours.