Compliance Officer’s Update

Hello ladies & gents,

As you will read in this edition of Call Sign, a number of our members attended a Complaints Hearing on the 17th November and the results are fairly self explanatory. Despite many warnings in the magazine and on terminals, I would like to once again remind you of one or two important procedure rules that are still being violated. The committee deliberated long and hard after each of the latest complaints, but as I have said previously, rules are in place for all of us and there are really no excuses when the information is so regularly publicised.

E14 – Canary Wharf
So can I please remind you again that E14 is a physical zone at all times (including Saturday and Sunday), the only exception is during daytime on Monday to Friday (6am to 9pm). The fifteen-minute rule does not apply when this zone is physical – I hope this clears up any misunderstanding.

Outlying Zones
All outlying zones on either side of

and is certainly not in the spirit of the Society.
   The system is continually monitored and with the sophisticated technology we have in place, it is hard for anyone who faces these types of complaints to challenge them with a worthwhile argument. I am sure none of you want to lose the service of the radio or have a blemished record, so please work within the guidelines.

Citigroup Rolling Rank
I have been asked to mention that when this rank is in operation, all trips are genuine As Directed. The DaC Marshal will put the first person in the queue into the taxi at the head of the rank, so the trips may be long or short depending on the client’s destination.
   It’s been a tough year for everyone, so all that’s left is to wish you and your families a very happy Christmas and a healthy and prosperous 2010...

Allan Evans
DaC Compliance Officer

COMPLAINTS RESULTS
A Complaints meeting was held on 18 November 2009. The results are below…

Khalil Adams (O39)           

Driver booked into WW00 when true location was M25 Nr J11 (Chertsey)
Rule 11
 

Driver booked into E14 when true location was Eltham Rd, Sutcliffe Pk
Rule 11
 

Driver booked directly into S99 from SW3 when true position was Clapham and accepted a trip from Gatwick A/P
Rule 11
 

Driver booked into E14 when true position was in West Ham
Rule 11
 

Driver booked into E14 when true position was A13, east of the M25
Rule 11
 

 Driver accepted a number of A/D trips then requested Contact Centre to re-dispatch several of the trips
Rules 3, 9 and 12
 

Driver booked into E14 when true position was A20, Foots Cray, Swanley
Rule 11 (3 complaints)

Driver was booked in SE1W (W/loo) at 17:52, then booked into SW11 at 17:55 and then SW19 at 17:56 - a back-up zone to S99. Offered and accepted trip from Gatwick Airport Rule 11
 

Driver booked into E14 when true position was A12 Nr Leytonstone Underground Station
Rule 11