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Hello Ladies and Gents…
Having spoken to a number of you over the past few weeks, it
seems as though there are still a few drivers who are booking into
certain physical and non-physical ranks and zones incorrectly. As
you know, this is a violation of a Society procedure rule and is
quite likely to lead to a complaint. There have been many terminal
messages and Call Sign articles over the last few
months relating to this issue and there really is no excuse and
offenders will be treated with this in mind.
There are certain ranks that are continually monitored and
everything will be done to ensure that the system is fair and equal
for everyone. I would strongly suggest that if you are on a physical
rank and your queue position is incorrect, you should inform the
Call Centre who can easily check the loggers and GPS of drivers on a
real time basis. If you feel further aggrieved, than I would please
ask you to contact me and again, it is not difficult to prove when
and where a driver was at the time of booking in or accepting a trip
through the system.
W101 rank - Stratton Street
You will have no doubt noticed that as from Monday 15th September,
this rank has been permanently disabled. It appearsthat since
re-opening under a new name, the hotel - which is adjacent
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to the rank - no longer feel the need to run a
fair allocation of work and many of our own members have complained
that they will no longer use the rank for this reason alone. The
Board of Management would never force any of our drivers to use a
rank that is not knowingly 100% straight. All account work in this
area can be easily dispatched into W1SW and its back up zones and so
long as service levels are up to their normal high standards, there
will be no need to relocate this rank. In the end, the hotel will be
the loser and perhaps they should do their own internal
investigations. As a driver myself, I am happy to take the
rough with the smooth, but I will not be taken for a fool.
Credit card hirings
I can’t stress highly enough how vital it is that you are able to
provide proof of a particular journey when you travel to areas where
you are unable to print out receipts at the end of the trip due to
the loss of signal. Even though you’ve had the trip authorised,
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without a signed
receipt and the card number / expiry details imprinted, the payment
is not guaranteed by the credit card company. Unfortunately,
giving a receipt to the passenger without asking them to sign a copy
receipt for you can result in a substantial fare being declined by
the credit card company. It is hard to accept that a journey done in
good faith can be paid and then be taken away a month later - but it
can if you do not follow the correct procedure.
There are manual credit card receipt pads available both at this
office and Roman Way and I would strongly recommend that you always
have a book in the cab for these types of journeys. Please remember
the following points that will prevent non-payment…
* If you are unable to swipe the card through the terminal, do not
agree to undertake the trip. * If you cannot print out a receipt
through the terminal at the end of the journey, you must obtain a
signed manual receipt that clearly shows the card details and expiry
date.
I have mentioned on numerous occasions that I am always available
to help any driver who may have a query that could prevent a pending
complaint and follow up on a genuine grievance. Please remember that
if you don’t make us aware of it, it may go unnoticed…
Allan Evans
Allane@Dialacab.co.uk
DaC Compliance Officer |
