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COMPLIANCE OFFICERS REPORT |
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Hello Ladies & Gents, Firstly I would like to thank those of you who responded to my request for members who were interested in joining the pool of drivers willing and interested on sitting on forthcoming complaint hearings. I must say that it was nice to meet with many drivers who agreed with the whole complaints procedure, who also felt it was their way of putting something back into the Society. We must all work within a tight framework, being the Society Rule book and Procedure Rules. These rules are designed to safeguard both drivers and clients alike and it is imperative that we don’t break or fall fail of the strict guidelines that are in place. From time to time the procedure rules are revised in accordance with the rulebook and I feel it would now be prudent of me to include the new updated list of twenty procedure rules that I trust will give you a better awareness of issues and grievances that may lead to a complaint. Both sets of rules are used in conjunction with each other and sometimes it is deemed that more than one rule has been breached on a particular complaint. I would like to reassure you that before a complaint is processed, a thorough and fair investigation is carried out and each individual complaint is treated on its merits. 1. Rudeness abuse or violence, threatened or actual, towards |
clients, other members or staff of O.D.R.T.S. |
knowledge to gain an unfair advantage. 12. Accepting and then failing to complete or trying to have recovered an As Directed trip. 13. Trying to reject a non-rejectable trip by engaging the meter or timing out. 14. Failing to accept a Company Charge Card or Westminster TaxiCard trip. 15. Failing to keep his/her taxi in a good mechanical, clean and presentable condition. 16. Not adhering to a Rule as specified in the Society’s Rule Book. 17. Not producing his/her Motor Cab Licence within the time limit set by O.D.R.T.S. 18. Not displaying the company logo. 19. Failing to use the delay advised facility when anticipating being late for a pickup. 20. Not transporting the passenger by the shortest route without authorisation from the Call Centre. Can I finally remind you that if you accept a credit card booking through the system, the card must be swiped at the start of the trip. It is very important that the card is correctly validated before you start the journey. An invalid card will in most case result in non-payment. Please be very careful…
Allan Evans |
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Slipped discs I used to be known as Charles (Chas) Kissin until recently, but since the government and several of its agencies have misplaced, (euphemism for lost) some computer discs holding vital information on all of us, my whole persona has altered. One new name afforded to me is U Canta Makeit Up, a failed asylum seeker given leave to stay indefinitely. I am able to claim for 12 children, all under the age of twelve, along with housing benefit and mobility allowance. All thanks to the two unencrypted discs sent by unrecorded and unregistered delivery from one department to another. These are now lost. Another identity I have assumed is that of Paddy McGinty (minus the goat) after vehicle licensing staff lost details of almost 8000 drivers from Northern Ireland. It also transpired that another persona of mine. Upza Jumpa, a learner driver, can actually drive an eighteen-wheel truck in the |
By popular demand, Chas Kissin has the occasional return grump! AN OCCASIONAL CHAS GRUMP! |
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state of Iowa, USA, as a disc was |
losing
the data of several thousand patients and so another of my new identities, Luvza Bigun, is now awaiting a breast implant, liposuction, hysterectomy and hernia operations, as well as her brother’s circumcision and hair transplant operations. Would the Inland Revenue believe me if I told them that I had lost my records for the past year? I doubt it, but they have done - and big time to boot. Makes you wonder who is running the asylum. Last Word Chas Kissin (P99J) |
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