| What a
summer! Despite the lack of it, I trust you had a good one and I
can’t believe we are creeping into autumn already. When I first
joined Dial-a-Cab, business during the summer term could be slow
in both the Call Centre and the Admin offices. However, over the
past few years this has all changed. As well as requests for
applications over the phone, the Internet has made a huge
difference. On-line as well as by phone, our business at this
time of the year has doubled. I am pleased to announce that in addition to other accounts, we have obtained a new account at Westferry Circus, which should go live by the end of September. I would like to thank the drivers who have sent me excellent leads resulting in some nice accounts being opened. The main area I wanted to target was W1 and after speaking with some of you on my travels, I did receive some great tip-offs. As you know, in addition to an account, we can offer clients other services. For instance, DaCport, which allows account holders access to On-line bookings and Enquiries. Then we have our Charge Cards, which we’ve had |
NATALIE’S HOT GOSSIP FROM THE SALES DEPT… |
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for quite some time and promote as part of our
service advising clients that they can use the card to Hail
and Ride. All extra business, you would think. |
first DaC driver, showed him my charge card and
was told. "Sorry love, I only want to take cash tonight…" "Fine," I replied and struggled to the next available DaC driver. "Charge Card," I advised him? "No I don’t take them," was the next reply. To say I was angry was an understatement. This is not the first time I have heard of this happening and although I am an employee, I also am an account holder. This does not look good for DaC. After months of negotiation, administration and IT input that can go into setting up a new account, an instance like this can cause an account holder to close their account. We must not become complacent. Winning new business is hard work, keeping it is just as important. Talk soon… Natalie You can contact Natalie Ezekiel on HERE or call on 020 7251 0581 Ex 7249… |
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