Further to your letter, Michael, let me first say that I agree
with you about the signals. What are the Board going to do about
it? Well, let me say that the next stage of improving the
situation is to use our voice channel as two more dispatching
channels. |
Keith Cain answers Michael Beevor’s (N76) letter from this
issue’s Mailshot… IS DIAL-A-CAB A "THEM AND US" SOCIETY???
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freedom of driver to have a choice. We could also then stop drivers who sign on early morning, receive 80 trip offers and then reject all 80 trips. It was very clear to see on the second day of the tube strike when signals were at their worst, that as soon as 21:00 hours came and the City work went non-rejectable and destinations on E140 stopped, signals improved to a remarkable level. Commercially, this is the decision the Board should make. If we were dictatorial to the DaC workforce, then the problems would be solved. The reason we don’t do it is because we are a driver’s circuit and we know what drivers want. In order to accommodate our members, the Board goes out of its way to look at ways of improving the signals to levels that in all honesty will never technically be achieved. We would rather do this and take flak from members than to make what would be a sound business decision and one that we all know would be right for the Society as a whole. And new cabs? Well, I’ll be honest, Michael, I don’t follow |
your reasoning of having to buy a new cab just to
improve one’s appearance. No one is saying drivers have to wear
collars and ties, but because we are supplying a service to
paying passengers - whether they be account clients or
passengers off the street - then no passengers, in my opinion,
deserve to be driven by anyone who looks like they have just got
out of bed. Besides that, it gives all of us in the trade a bad
name. If I remember correctly, the topic of how drivers present
themselves was criticised recently by a DaC driver (Ron
Desborough P42). When I first stood for the Board, I believed the role was to gain work for members and manage the Society to be successful. That’s exactly what has been done. Its now up to all members to ensure the work is covered and the service we provide is what clients expect. If reminding members of forthcoming busy periods and what their obligation is in providing a service is classed as slating drivers off, then I’m sorry; I think I’m guilty… Keith Cain |
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