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Compliance Officers Report |
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Hello Ladies And Gents, I have now had a reasonable amount of time in this position and have been able to assess and evaluate the types of complaints I receive from clients, members of the public, fellow subscribers and the PCO. I have written previously stating how I feel I should manage this role and how difficult it can sometimes be to judge both sides of some serious complaints, but I must remind you that we must all work within the framework of the ODRTS rulebook and a long standing list of procedure rules. Our technology is highly sophisticated and foolproof and any irregularities or discrepancies are easily highlighted and accurately verified in daily reports and Management Information Statistics. In this article, I would like to list a number of issues that still occur on a regular basis and I would politely request that you make every effort to address these problems that are a cause of concern and which could lead to a complaint. 1. Booking in – inner and outer zones: You must be able to reach the furthest part of a particular zone within 15 minutes. 2. Booking in - outer zones without a postal code: You must be physically in these zones that are inside and outside of the M25 and which is easily proved by GPS. 3. Working Ranks: Ranks such as E14C and E14S are used to dispatch trips from designated accounts and unless you are |
instructed otherwise, please do not book in
unless you are actually on the stand. Even when work is busy, it
is unfair to book in from places further afield. It is a
procedure rule and again any misdemeanours can easily be proved
by GPS. |
that do
not allow stage coaching. An up-to-date list of all boroughs is
available in the Driver’s Reception. 5. Trips to outlying destinations: Please remember to update the trip with the exact destination. E99 or SE99 will not sufficiently justify a high meter fare for a long trip, Southend or Gravesend will. 6. Meter Interface: If the actual meter amount is not automatically transferring to the CLJ Form when you clear the fare through the terminal, please arrange to have your meter interface checked at Roman Way immediately. If you manually enter or modify the CLJ screen trip before clearing the amount, it will show as an incorrect charge and also a discrepancy on the reports that are sent to clients. These must be 100% accurate, so please be very careful that the exact amounts are cleared on the meter. If you have any queries on these or any other points that may be a cause for concern, please contact me on 0207 553 7222, I really am only too pleased to help. Finally can I remind you that ODRTS rulebooks and procedure rules are available at Dial-a- Cab House. Work levels will be getting busier in the run up to the festive season. Please abide by the rules of our Society, they are there for a reason... Allan Evans |
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London Wins Best City for Public Transport …and that includes taxis! |
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In a survey by world travellers, London came top
for the second year running as Best City for Public Transport.
The UK capital also topped the poll by holiday review site
TripAdvisor for having the safest public transport, best
subway or Metro system - and also the best taxis! The bad news was that London also came top for having the most expensive transport system. New York came in as runner-up to |
 London came top in 'Best City Transport' and that includes taxis London
in both categories. |
Washington, Tokyo and Paris when the question
asked who had the cleanest transport system. TripAdvisor communications director Michele Perry told Call Sign: "It's proof that even when it comes to riding a bus or a subway, you get what you pay for." DaC Chairman Brian Rice added: "We didn’t need a survey to know who had the best taxi system!" |
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