Euston ‘shouts’
Over the past few months, there have been a couple of issues that occurred during late night ‘shouts’ at Euston Station. I am sure you are aware the Dial-a-Cab Marshals are under pressure at times, not only dealing with irate passengers, but also trying to pacify those that have spent a long time on a delayed train - it is not always an easy task.
   When you are allocated a trip from either ES1 (Euston) or WS1 (Waterloo), it is important that you arrive in your correct queue position and just as we have always done, please remain in your taxi. The Marshal will then approach you and not the other way round. It can be quite intimidating when a group of drivers converge around a passenger whilst the Marshal is allocating the taxi. Please allow the Marshal to do his or her job in a fair and equal manner, without unnecessary interruption.

Changeover
I would like to briefly mention that

DRIVER OPERATIONS

on 2 April, there will be a slight change of Board Member’s duties and that from this date I will be switching roles with Tom Whitbread. I’ll be taking over the Complaints Officers duties and Tom will be locating to Roman Way. I am confident that the experience I have gained over many years in the taxi trade and more importantly during the past six years as a Member of the Board holding various positions, will stand me in good stead for this important position.
   I have during my time in office, dealt with many clients and drivers alike and as an active driver myself, I certainly feel I have the necessary knowledge and experience to deal with all types of complaints in a fair and just way. I will certainly treat every complaint on its merit, and as a fair-minded person, I will make the necessary judgments however difficult they may be without prejudice. Tom has always carried out this role in a very impartial and unbiased way and I will endeavour to carry on his good

work.

And finally…
Finally, I would like to thank the staff at Roman Way, who over the past two years have helped me turn the fitting bay into a far more driver-friendly and professional environment. I’d also like to thank the Dial-a-Cab Marshals, many of whom I have worked with for more than ten years. I have said it many times - they are the best in the business!
   I will be handing over all Marshalling matters to Shelagh Adkins, and she undoubtedly has a good team to work with.