DRIVER OPERATIONS UPDATE

Hello Ladies and Gents,

I hope that many of you have already enjoyed or are about to take a well-deserved break over this summer holiday season. Soon those holidays will be at an end, traffic will return to high levels and your assistance in covering the extra work will certainly be critical to the continuing success of this Society. I firmly believe that in our profession, it is necessary occasionally to recharge your batteries in readiness for the busy and stressful periods – and they are rapidly approaching.
   I have mentioned before that if every member covered just one extra trip per day, it could make the difference between retaining or losing an account.

Aerial sites
Over the past period, much work has been carried out at the Dial-a-Cab aerial sites and an IQ Link has also been tested and implemented. This will allow us to dispense with the old equipment that is becoming harder and harder to replace and also eventually allow us the opportunity to add extra aerial sites to further improve capacity. That will, in turn, also further improve the
signals. The error rates are now definitely lower since the recent improvements have been carried

out and speaking as a member of the Board of Management, we would hope that you are now also experiencing fewer problems.

Code 21 and then waiting… and waiting… and waiting!
It has been brought to my attention by the Call Centre that some of our newer members are arriving outside an account address and after pressing their Arrival button (Code 21) are waiting for long periods without actually notifying the customer that they have arrived. Please remember that the Arrival button only notifies the Call Centre that you have arrived, it is not an Advise Arrival for the passenger.
   If you are unable to make your own contact with the client and require the Call Centre to contact the customer, you must press the Advise button (Advise Arrival). The Call Centre will ring the passenger and you will be sent a message ‘Passenger Coming down Soon’. If after a further 15minutes you have still not made contact, please send a No Show request and await further instructions from the Call Centre.   If you are unsure of any procedures, please ring me on 0207 607 6403 or 0207 251 0581 and I will be only too pleased to assist you.

 Allan Evans

Wembley FC and Dial-a-Cab
Finally, you will have read in this issue that on behalf of Dial-a-Cab, Call Sign is this season sponsoring Wembley F.C on their quest for the FA Cup. I went along with the Editor recently to watch Wembley’s Extra Qualifying round cup match. DaC driver, Lee Pearce, is the goalkeeper for Wembley and you may have seen highlights on BBC and Sky.
   We were given a warm welcome at the ground and I can honestly say that the standard of football and professionalism was a lot greater than I ever imagined. Wembley beat Thame Utd FC three nil and are now in the Preliminary round. Well done Wembley and good luck to Lee. Perhaps they will end up playing my team (Chelsea) in the Final at the new Wembley Stadium! Keep an eye on the results in Call Sign
                                Allan Evans
            Allane@Dialacab.co.uk

THE ANNIVERSARY PAGE

                                                     The Great Fire of London

Rarely does good come out of catastrophe, but the Great Fire of London which raged for four days and nights during September 1666, rid the City of the disease that had killed many inhabitants the previous year and left us a legacy of fine architecture to be appreciated to this day. Oh yes, another advantage was that building and fire regulations were tightened up for the benefit of all!
   In 1665, the closely grouped shops and houses were a haven for rats to roam the streets and spread Bubonic (Great) Plague, killing almost 18,000 souls from a population of less than 100,000. The timber framed buildings, often only a few feet apart, were a recognised fire risk, but not too much was done to improve matters.
   In the early hours of Sunday morning, September 2nd 1666, the fire broke out in the Pudding Lane shop of Thomas Farynor, baker to King Charles II, who had absentmindedly forgotten to fully douse the embers of his oven. He had been making and baking most of the previous day for King Chas and his ‘regulars’ but neglected to ensure the oven was completely extinguished before retiring to his bed.
   The fire rapidly spread from the shop to the house above, forcing Farynor and his family to escape over the rooftops. His maid however, was too scared to jump across to the next property and became the first known victim of the disaster…
   Sparks and flames licked at other shops and houses nearby also igniting hay stored in the yard of the Star Inn, Fish Street Hill. It took no time at all for the fire to spread rapidly from one property to the next, gaining momentum with every hour that passed. Warehouses full of inflammable products such as oil (for lamps), straw and coal etc just intensified the blaze so that by 8am, 7 hours after it began, the flames had consumed half of the old London Bridge.
   Diarists Samuel Pepys and John Evelyn both recorded their impressions of the fire and their eyewitness accounts make for interesting reading as they graphically describe the fire’s progress and the destruction of the old city.
   After four days and nights, the fire was eventually tamed having destroyed the original St Paul’s Cathedral, together with about 13,200 houses, 87 churches, and 50 livery halls over 436 acres of land. The upside was that the fire killed much vermin as well, so Plague victims fell by half the following year.
London was completely rebuilt by architects who seized the opportunity to re-generate the City and we benefit from the fine buildings we enjoy today. Lessons were learned and fire awareness improved with buildings being constructed of sturdy, less flammable materials such as bricks.

                                                                                                                                                                 © Call Sign Magazine MM6


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