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COMPLIANCE OFFICER’S REPORT |
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Another 2 months has passed since I last wrote in Call
Sign and nothing has changed except the BoM has
improved the amount of work available, yet we still have many
drivers not completing the monthly minimum of 40 trips. If you
exclude long-term sick, holidays and overhauls, it’s still too
many not helping the Society cover work and keeping our
accounts. As you can see from the complaints meeting results, drivers who are not completing the minimum 40 credit journeys a month are being asked or told to leave. We are currently putting through the Call Centre the most jobs per day that this Society has ever known, yet we still have drivers saying they are not being offered enough trips to complete the minimum quota. This is rubbish, you could have 2 weeks off and still do well over forty! The Board have worked very hard to bring Dial-a-Cab up to the standard that you see now. You are being offered the most work you have ever been offered and the company is in its most stable position of any time. They have gained the experience they need to enable them to make the most of the position they were elected to cover as Board members. But you still have subscribers who want to ruin the efficient smooth running of the Society. They mock, knock and generally try to cause trouble… Before my mother died, she used to tell me to stop meddling, saying that if it wasn’t broken, then leave it alone! Yet you always have subscribers who would like to get onto the Board by promising you outrageous things, which if they ever got on the Board, they could never fulfil. In a few months, you will have a new office building with the most up-to-date Call Centre, IT / DP department and billing / credit control in the licensed taxi trade. A company that is now respected and looked up to, one that other taxi circuits try to emulate and taxi companies from around the world want to visit. You have the lowest subscriptions by far in the London Radio taxi trade, something others would like to copy. But they waste too much of the money going through their companies. The difference between the remuneration of the Directors of the other circuits and ours is quite significant. Also, if you work out the amount of money our Board makes available for drivers to take and put in their pockets as against the other circuits, you have the goose that lays the golden eggs. So before you consider taking cheapshots against our Management, look at what the other circuits have got. If you want to ride around for 2 to 3 hours without being offered a radio job, or knowing if certain drivers are getting an unfair advantage, try the other circuits. Drivers who have not helped our Society and been expelled or left prior to a complaint being heard, are now experiencing exactly what I have just written. These drivers are now pleading with us to let them back because their earnings have dropped drastically… Help make the circuit run smoothly; adhere to rules set out for completing a DD trip * Inform the control room every 15 minutes from arrival or pre-booked time that you are still waiting. * If you cannot park outside your given pickup, inform the Call Centre where you are parked before doing an Advise Arrival. * If your journey is As Dir give the correct destination before the end of the journey. * If you are given a
destination as an outer zone set up by DaC e.g. S99, WW99, SE51
give the precise destination e.g. Harlow, Colchester or Brighton
to the Call Centre |
* If a Westminster card does And Tom’s views again! |
were
being discriminated against due to their colour. They came from
states in America that are predominantly black and guess what
colour they were? I’d like to suggest to the government a way of getting some return for the money we are giving illegal immigrants while they are awaiting their appeals. We are told there are many builders, plumbers, electricians and other building workers from the Slav countries flooding into Britain. Well round them up and take them down to some secluded disused army or air force bases and get them to build some new prisons. As these prisons are needed urgently, make them with just basic amenities. Inside the cells, just a washbasin and toilet. Do not even bother with a socket for the television! The money saved can then be used on giving the elderly a free TV licence and more money on their pensions. HMG seem to think these old people can live on far less than they give a newly-arrived immigrant. Does it mean the elderly should only be eating cheaper scraggy ends of meat, or that they do not need money for new furniture or even a car? Another place for the money to be channelled is for new equipment into hospitals, not for Admin staff that got their jobs from the Guardian newspaper in the hope they will vote for the Government. How can a Government allow money that is allocated to a hospital for improvements end up in the pockets of senior administration staff? There needs to be a culling of the admin staff in hospitals, so that money allocated can be used for its correct purpose - to assist in the recovery of patients back to perfect health. While on my soapbox, let’s dismiss the cheap contract labour uses to supposedly clean the hospitals and get proper cleaners onto the staff of those hospitals. That will bring back the pride they use to have years ago in keeping their own allocated wards clean. Then offer them bonuses if they can get the hospital back to the cleanliness to where MRSA disappears. The Mayor of London and the Evening
Standard… Street Credit Card trips Tom Whitbread Tom’s views do not necessarily reflect those of anyone from Dial-a-Cab or Call Sign, but are his own… |
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