Development of the ‘going home’ facility…
Since the implementation of Code 3 following the proposal at the AGM, the Board felt that we should look towards developing a going home facility that would benefit all members and attempt to stop the need for propositions that changed the operation backwards - and then forward again. We looked at the going home facility to be just that - a facility to help a member get their last trip of the day to take them home.
   We decided to look at using a part of the old going home facility together with the new one and came up with the following:
   The Code 3 going home procedure can now only be engaged once a driver has been signed on for 8 hours and within those hours, he /she must have completed 3 credit rides. A driver will then be allowed to continuously reject trips for one hour. Once a trip is accepted, completed or if after the hour no trip has been accepted, the system will sign the terminal off for 6 hours.
A driver can book into any zone except EC5 and E14O to engage the Code 3 facility. To help drivers obtain work from the busy zones of EC5 and E140, we have included in the facility the opportunity to BID for trips in EC5 and E140. If a driver BIDS EC5 or E140, only trips that go to their home zone or one of its back up zones will be offered. Contrary to popular belief, the system will not give preference to a driver on a Code 3 over another driver.
   If a driver accepts a trip and is unfortunate enough to be scrubbed, then the time from

CALL CENTRE CHAT

  
accepting to being scrubbed will be given back. For example, if after engaging Code 3 a trip is accepted after 10 minutes and it takes another 10 minutes before a scrub is given, when the queue position is given back, it will still leave 50 minutes of time remaining to accept another trip.
   The above has been installed on the V6 dispatch system and is now operational. I would like to thank Debbie Carter for her swift response to making the changes.
   However, even with the new changes already made, we have asked for a few more enhancements to the going home facility that will hopefully make it beneficial to all. These are:
   After the trip has been completed or after one hour and no trip having been taken, instead of being Signed Off, a driver is only Booked Off. By doing this, the system will allow the map, street hail credit card and charge card facilities to still be used.
   One observation I have already witnessed is drivers signing on for a few hours before they actually start workand book in. This is not playing the game - to quote a phrase -and if it continues, it
will leave the Board no alternative but to review the working parameters - possibly to reduce the number of hours you have to have been signed on for and increase the number of credit rides to be taken. It will only take a minority to spoil it for the majority.

Roller Bonds
When I was Treasurer of the Society some many years ago, I introduced the method of allowing Roller Bonds to be made up to £1,000 so that we could pay them back sooner. We continue to operate this system, but the issue has arisen on a couple of occasions recently where the money left during the evening or through the night has not found its way to Driver Services despite drivers being insistent that they placed the money in the letter box in the Driver’s Reception. We have made every effort to investigate the reasons why this has happened, but unfortunately we have not been able to come up with any explanation. The Board have always made good to the driver, but it leaves a question mark over the integrity of our staff and drivers.
   In future, if you need to make your Roller Bond money up, this can only be done during office hours (9am till 5pm). No money must be left in Brunswick House outside these hours and if you chose to ignore this, then the Board can take no responsibility for any loss.

Keith Cain
Driver Operations / Call Centre Manager

As the PCO pass the TomTom Go300, a warning…

SATNAV THIEVES ON THE LOOKOUT FOR TAXIS?s

The TomTom GO 300 has become the first satellite navigation device to be given approval by the PCO for use in licensed taxis. Linked to that, a Dial-a-Cab driver has asked Call Sign to alert drivers to a possible trend in opportunist SatNav thieves operating in the Camden Road / Parkhurst Road area.
   While driving along Camden Road towards Parkhurst Road with 2 passengers in the back of his cab and the traffic at a crawl - even though it was around midnight – the driver noticed several youths walking alongside the traffic acting suspiciously. One of the youths came up to the driver's side of the taxi and made a grab for his SatNav! The driver grabbed the youth and the SatNav and a struggle ensued for about 20 metres or so at 10 mph.
   Finally, the youth wriggled free and ran off. He was about 16 or 17 years old and white, while his accomplices were about the same age and black.
   So drivers with SatNavs - or mobile phones for that matter - should be on their guard in this particular neighbourhood…  

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