How time flies! It’s hard to believe that it has been over four
years since I joined this fine establishment and almost as long
since I have been writing for Call Sign. Looking
back at the reports I’ve written, it’s amazing to see how things
have changed in this industry and no doubt, will continue to do
so... |
SELLING DAC WITH LYDIA
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laborious task and I, like you, would not suffer
losing an account over service very easily! But as Natalie often remarks – just as does BT - they always come back! There have been many promises made to our customers by other companies and more often than not, it becomes clear that they are empty ones. It’s one thing to talk the talk, but quite another to actually walk the walk! Unlike many companies, we do not make empty promises and it does not surprise us to see the demise of some companies and partnerships over the past four years. Minding our business… I reported back in 2004 about minding our business. I asked you not to discuss any new accounts and to treat our business with respect and care. When we win new business, we must be mindful that this is a sensitive area. The tagging of new accounts for a one-month period has worked extremely well and has been supported whole-heatedly by all you wonderful DaC drivers. I |
have also made reference in the past to how
crucial and important it is to remember that we operate in the
service industry. This is again a time to remember how important
covering account work is to our business. The market place has continued to be very competitive, however with the decisions and initiatives that we have made, we’ve been able to stay ahead of our competitors. We realise we have learnt many valuable lessons during that period, lessons our competitors will still have to learn for themselves, but we must stay ahead of those competitors and support our business. I would ask you all to continue to maintain the highest level of service. I believe that the next few years will incorporate the survival of the fittest. If we were competing in the Olympics right now, we would be coming away with Gold medals. We must sustain that standard and stay ahead of the race. And between us all, that is exactly what we will do… See you
soon... DaC Sales Manager |
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EMISSIONS D-DAY DRAWS NEAR |
 It seems that the new emission regulations brought in by PCO / TfL under guidance from the Mayor’s office are beyond the point of no return. If that is the case, then the following are the dates that you should remember: Phase 1 All pre-Euro or Euro 1 taxis (except for Metrocabs) will be required to meet the Euro 3 emission standard when presented for passing from 1 July 2006. That applies to all LTI taxis first registered prior to 16 September 1998… Phase 2 All Euro 2 taxis (except for Metrocabs) will be required to meet the Euro 3 emission standard when presented for passing from 1 July 2007. That applies to all LTI taxis first registered between 16 September 1998 and 1 February 2002… Metrocabs You will have read in the March Call Sign that there have not yet been any solutions for Metrocabs that had been adequately tested or approved in time for the commencement of Phase 1 of the strategy. A revised timetable for the Metrocab only has been agreed. This means that as of 1 July 2007, any Metrocab that is of pre-Euro, Euro 1 or Euro 2 standard will, when presented for its annual licensing inspection, be required to have either PCO / EST approved emissions reduction equipment fitted or an approved conversion to run on alternative fuels as a requirement of licensing. It is expected that a choice of new technology will be available to Metrocab owners by that time. No taxi of any type will be licensed after 30 June 2008 unless it is Euro 3 emission level or better. |
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