 Hello Ladies and Gents, I am sure you have all noticed the increase in workload since the end of the holiday period and it will only get busier, especially during the early mornings. Many uncovered trips appear in the bid zones and history constantly repeats itself with a great many problem trips in the southwest areas. The Call Centre, like you, are under a great deal of pressure from clients to offer them a service, so please try your very best to accept and offer times during the busiest periods. Those cash customers you pick up in the street may be a quick option, but many of the DaC account clients who are waiting for taxis are with us all year and given the proper levels of service, they will be with us in the quiet times when we need them most. It’s your work, so please remember that when it starts to quieten down and you suddenly look for radio work, that is the time when |
DRIVER OPERATIONS - Update
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the clients could go outside and get a
cab fairly easily. It is when it’s busy out there that they need you. The sales team are doing their best to open new and additional accounts, but we must all recognise the importance of looking after our existing customers. Terminal upgrades and printers… |
Carriage Office. So can you please inform the garage that carries out your overhaul, that they will save everyone involved time and effort if they check that the printer is on and whether the meter has been changed. If the meter is not compatible, then the taxi will in all cases fail at the PCO. If they would like advice on this matter, ask them to ring Roman Way on 0207 700 4443. Radio
signals Allan Evans |
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DIAL-A-CAB CREDIT UNION |
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BACS to the Future I’m sure you’ve all missed my words of wisdom over the past two months, but I am back with a vengeance so here goes! As you can tell by the heading, what I have been promising over the past 9 months has at last materialised - we can now do the electronic transfer system – BACS - which is the same system that Dial-a-Cab use when they pay your credit work directly into your bank account. The beauty of doing share withdrawals this way is that you don’t have to sign a share withdrawal form, something that many of you know is a thing that winds me up when those forms are not returned. This, I might add, is not always the fault of the individual but is occasionally down to the post office. In addition, because we operate in a multi-office block, things do go missing. The reason the share withdrawal forms no longer need signing is because we have the proof that the money goes into your account. Firstly, you have given us your bank account details and we then have on-line real-time statements that tell us the money has left our account. If you do happen to come in to the office, then I will get you to sign the form. The beauty of doing things this way is that all you have to do is phone the office and after proof of who you are, |
 give us your bank details and the transaction will be done! When a cheque is given out, it takes around 5 working days to clear, but with the BACS transfer it takes around 36 hours. We can also do a CHAPS transfer, which is cleared immediately, but via this route there will be a charge of £20. We can still issue you with a cheque, but as most of you know, you cannot cash it due to the bank withdrawing the privilege. The Credit Union - or should I say YOUR Credit Union - still requires new members. I for one cannot understand why every Dial-a-Cab driver is not a member, I mean where else can you go and get a loan where you are not asked for your inside leg measurement? What makes me and the other members of the CU board very proud is when we see how well the Credit Union has developed since we decided to take over running the office. We have been told that we are in the top five Credit Unions in the country, not |
unfortunately through the number of members, but by the amount of savings per member. We have over £1million in savings and a loan book of £1million. Not bad eh! So enough of banging our own drum, a nice letter in the back of this mag would be nice! Loans are done every Tuesday and the money is either sent to your account or a cheque is left at the DaC reception for you to collect. The way we look at the running of the CU is to make it easy for any member to get money. If you require any information on joining, just give me a ring on 0207 490 5206 and I can send you a brochure on how we operate. We also have the added bonus of free life insurance for the term of your loan and savings balance; also if your gearbox drops out we can give you an emergency loan to get you out of trouble. That’s all for now, but don’t forget if you want any info just call and we will do our very best for you, so be lucky but above all be very careful out there… John Riley (K38) Vice-President DACCU. DACCU: 0207 490 5206 |
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