Call Sign November 2005 - Page 26 - CALL CENTRE CHAT

CALL CENTRE CHAT

Thank You DaC…
You will see in the Mailshot pages of this issue of Call Sign, a letter from The British Museum praising the service of our drivers. To get this type of letter proves that members do respond to the encouragement and constant reminding about coverage the Board and I keep writing about. If the cap fits, then take this as the biggest compliment a customer can give you.
However, that doesn’t mean we can take our foot off the pedal. Our aim must be to strive and maintain this service level or improve upon it to such an extent to hopefully receive more complimentary letters such as that one.
For anyone to take the time to express their feelings about the service they received when it is what they are paying for anyway, means the service must have been well over and above expectations. It’s always far easier to express one’s feelings verbally or by writing letters of complaint.

As you are all aware, we the Board have decided to offer you some incentives to accept account work. I personally cannot express enough, how important it is for everyone associated with the circuit to be going that extra mile to provide the best service we can during the busy period. So far, let me say thank you to everyone for their efforts.

Extra Staff
The extra work has meant additional staff being employed in the Call Centre. This will mean

that you may experience some mistakes due to inexperience, which I can only apologise for. Please make some allowances, as new recruits cannot be expected to get it right immediately.
Supervisors are constantly monitoring our staff and everyone is made aware of their errors.

Getting Better
I would like to thank all those who sent me get-well messages. I am pleased to say my operation was successful and my recovery has been far quicker than I ever anticipated
From experience, I can now say to all that if you experience any unusual type of pain in the body, go to your doctor. Never put off getting pain checked or be macho and work through it. Don’t be shy to ask for help, a quick diagnosis and prognosis will save you a lot of pain in the long term.

Keith Cain
Driver Operations / Call
Centre Manager

Ex-DaC driver Bob Woodford writes a regular column for Call Sign from his new home at Languedoc in France… CALL SIGN EN LA BELLE FRANCE
Well it’s now happened at last! The English ex-pats down here have gone and formed their own Cricket Club! Not content with an English Library, English Film Club, Golf Society and Snooker Club, we have decided to mark out a field, prepare a wicket and look for teams to play. Obviously, longer summers and shorter winters improve chances of play, but you must be wondering just what the chances of arranging any fixtures are? Amazingly, there happens to be 52 teams of varying standard in the country and you can check out the link HERE if you don’t believe me! And our nearest opponents are just an hour away! Mind you, our next nearest opposition is over the border in Spain! Our first practice game was a bit of an ordeal though - not the actual session itself, but more the after effects! Ralgex really are a	Bob in action on French Soil - Soil that looks as though it has been mowed by 20 goats and a cow dreadful bunch of liars! Now that the crazy summer of ‘Holiday Lets’ is over, I'll be spending a bit of time back in London working the cab, but our new Lettings website will no doubt start to provide many a booking for 2006 as folks find our site through search engines and make bookings over the Christmas and New Year period. Although currently under construction, the new site at HERE should be ready soon enough and might make interesting reading for Call Sign readers from Dial-a-Cab (who can have booking fees waived). The cut-	price Eurostar offer for Call Sign readers advertised in every issue would also help to keep costs down, then the magnificent TGV rail link from Paris would bring you right to your destination. And if you want something right now, take a peep at www.lessautadoux.com for some really superb value at just 50euros per night including swimming pool, tennis court, close to a golf course, amazing views and sleeping up to 12 people! If interested, you can arrange something through me, Bob Woodford, at Housemartins, 3 Cours Napoleon, 34480 St Genies de Fontedit, France. Phone/fax on +33 467 28 1602 or you can email him at robert.woodford@tiscali.fr. La prochain fois… Bob Woodford (Ex-P49) Saint Genies de Fontedit, Languedoc, France

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