CALL CENTRE CHAT

Showing Your Licence
Many drivers would have received a letter from me asking them to show a copy of their cab licence. The reason for this is to ensure all members conform to the rulebook and own their own vehicle. Our only method of checking is to see the cab licence issued by the Carriage Office. As of now, only a third of the fleet have been written to and your response has been very good, for which I thank you for getting back to us so quickly.  This task has shown up a couple of anomalies with certain individuals, which have now been rectified.
   I’m aware that in previous years, showing your cab licence after every overhaul has not been enforced and the reason for this is primarily because it would have been a full-time job for more than one member of staff to regularly check manual records each day. 
   We have now developed new computer software to produce a daily report of those members who have not shown us their cab licence up to fourteen days after being given the plates by the PCO.
   We can automatically print a reminder letter, post it out and eventually keep the Society records up to date. In the event that a driver does fail to show us the cab licence or a copy, we can then carry out further investigations to make sure the driver is a bona fide member.
   In future, all members will be required to send us or come into Driver Services to show us the new cab licence. Remember, this is a requirement of the Society’s rules and anyone found to be in

Keith Cain

breach of those rules will have to face the consequences. I know some drivers dislike this heavy-handed type of threat, but I am only pointing out that this is an extremely important issue which all members must adhere to for the future.

New Cabot Square Ranking
Hopefully by the time you receive this issue of Call Sign, you will have read the information sheet regarding the new ranks in Cabot Square. This is a reminder that the position of the new E14S rank is opposite number 25 Upper Bank  Street and facing eastwards.
  
From 21:00 hours, E140 rank will be a physical rank positioned in the centre of the road in Bank Street opposite buildings 30 and 40. 
   During the hours of 06:00 to 21:00 both E14C and E14S will operate as all of our ranks do, except for the fact that if a trip is offered to the rank and there is no driver on it or it is rejected by all the cabs, it will
 

automatically be offered to the other rank before it goes to the primary zone. In other words E14C will first go to E14S and E14S will first go to E14C.
  To meet with requests we have had from many drivers who work the island late, E140 has been set to open from 21:00 hours. This will be a physical rank as I have said and positioned in the centre of the road in Bank Street facing east. All the work will be offered to this rank and if not covered, will then go into the primary zone of E14 then go through the back up zones before ending up in BIDS.

   Those who wish to wait on the new E140 rank will be able to reject and see the destinations of those accounts who do not have their destinations masked. Those drivers on a going-home facility will not be offered any trip from the rank. You will have to wait till the trips either go to the primary or back up zones.
   Hopefully drivers will service the rank with the spirit that it has been set up with and that is similar to way we operated the Moorgate rank many years ago - first cab takes the first job even though you could reject it if you wanted to.
  
A marshal will be in attendance for the first few weeks to ensure that drivers book in correctly at 21:00 hours. If two or more arrive at the same time, then the cab following must wait till the cab in front books in and put his/her flashers on.

Keith Cain
Driver Operations / Call Centre Manager


Click to browse the Dial-A-Cab Web Site

Call Sign Home Page

Page 10

Powered by NetXPosure


Copyright © 1997-2005 Dial-A-Cab Ltd, All rights reserved.
Sells Louis Vuitton Vassili GM Store Louis Vuitton Albatros Toiletry Bag Louis Vuitton Pegase 55 Business Louis Vuitton Neverfull GM Cheap Louis Vuitton Albatros Toiletry Bag Alma PM Sale Buy Louis Vuitton Neo Bailey Aviation Louis Vuitton Cheap Louis Vuitton Bags Cheap Louis Vuitton Bags Louis Vuitton Cabas PM Louis Vuitton Bags on sale Authentic Louis Vuitton Handbag Louis Vuitton Bags on sale Louis Vuitton Olav PM Sale Louis Vuitton Organiser Atoll Outlets Sells Louis Vuitton Artsy GM Cheap Louis Vuitton Ceinture