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Last month I wrote about the new
Credit Card rules and ways of minimising the
potential risk of becoming a victim of credit card
fraud. This month, due to the actions of one of our
vigilant drivers, I have been prompted to write
about a potential fraud with a direct implication on
the bottom line for DaC. Our driver just happened to be taking an account customer for the second time in one week, but on this occasion instead of going from A to B, the customer used the cab to take him around all day. This account was opened and used solely by the Managing Director, so the call centre would not necessarily question the destination changes. Great for a driver earning around £250 for the most part of the day, but this driver had doubts in the back of his mind that DaC may not be paid. A call to Driver Services alerted them to contact the |
Are New Account Customers Potential Fraudsters? |
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account manager of the customer in
question to put the account on hold till payment was
made. Having checked, it transpired that this new
account had no record of any payment and the sole
user was treating our taxis as his own personal
chauffeur service with apparently no intention of
ever paying for it. While there has been some cost
to DaC, a potential fraud of many thousands of
pounds has been averted by the actions of one alert
driver. We will also find that with the clampdown on credit card fraud, the unscrupulous factions of the public may turn to opening accounts to defraud DaC. I can only suggest that all you drivers keep your wits about you when dealing with our account |
customers and if you think that someone is "taking the mick," please let us know. Mostly they will ask for many changes of destination and want to keep you all day as in the situation described. I can safely say that 99% of the time there will be no problem, but as with most situations it is best to deal with it early and let us in the office know what is going on. Warren Smith |
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The following costs were all awarded in American courts of law. You can be the judge (and jury) as to whether they were deserved or not… 1. Jerry Williams of Little Rock, Arkansas was awarded $14,500 and medical expenses after being bitten on the bum by his next door neighbour's beagle that was on a chain in its owner's fenced yard. The award was less than sought because the jury felt the dog might have been a little provoked at the time by Mr. Williams, who was |
Just Wondering... With Nuala Glavin |
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shooting it repeatedly with a pellet
gun!
2. A Philadelphia restaurant was ordered to pay Amber Carson of Lancaster, Pennsylvania $113,500 after she slipped on a soft drink and broke her coccyx (tailbone). The beverage was on the floor because Ms Carson had thrown it at her boyfriend 30 seconds earlier during an argument… 3. Kara Walton of Claymont, Delaware successfully sued the owner of a night club when she fell from the bathroom window to the floor and knocked out her two front teeth. It occurred while Ms Walton was trying to sneak in through the window to the ladies room to avoid paying the $3.50 cover charge. She was awarded |
$12,000 and dental expenses!
4. But this year's Call Sign winner must be Mr Merv Grazinski of Oklahoma City, Oklahoma. Mr Grazinski purchased a brand new 32-foot Winnebago motor home. On his first trip home, having driven onto the freeway, he set the cruise control at 70 mph and calmly left the driver’s seat to go into the back and make himself a cup of coffee. Not surprisingly, the vehicle left the freeway, crashed and overturned. Mr Grazinski sued Winnebago for not advising him in the owner's manual that he couldn't actually do this! The jury awarded him $1,750,000 plus a new motor home. The company changed their manuals on the basis of this suit just in case there were any other morons buying their recreation vehicles! |
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Join
Nuala on her monthly trip to the world of the
imponderable! You can contact Nuala or Val in
Driver's Services with any driver-related problems… |
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