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I must once again apologise for being
on the ‘missing’ list, but this was due to the lack of speed of the NHS and
the awaiting of a diagnosis.
Meter Interface Bits and Pieces
Our Sales team have gone to great lengths to
inform clients that our system is equal or better than any other taxi circuit
in London. One of the selling points that other circuits informed their clients
that they had and Dial-a-Cab did not, was a meter interface. They said that
their drivers could not cheat, whereas ours still had the facility to engage in
a practice that ‘they’ would not allow. This was detrimental to fellow taxi
drivers, but they did not care so long as they thought it would gain them more
work. We then successfully improved our software to overcome this problem and
prove to our clients that our honest drivers were not taking an advantage.
The plug
that goes into the meter is not a multi-user; it is made for one type of meter
only.Therefore if you have the occasion to change your type or
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model of
taximeter, you need to check with Roman Way to
see if the wire is compatible.
Our
data system gives us a daily report of taxis
that are not showing the correct information
and in the near future, those
drivers with meters not showing the meter fare
to our computer system will be receiving a
letter. The letter will request that the
driver attends the fitting bay at Roman Way
within 7 days or they could be de-authorised.
Proprietors
Licences
I have requested in
the past for drivers to forward a copy of
their Proprietors licence to us within 14 days
of their taxi overhaul, but some drivers still
refuse to assist us. There are two drivers out
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there who have had complaints made against them,
but as I did not have their plate numbers listed on our system, I informed the
complainants that they were not our taxis. The people then went on to complain
to the PCO, which immediately goes on their record at Penton Street. This could
have been avoided had they forwarded a copy of the licence to us.
We do not ask for your co-operation just to
upset you or to be Big Brother, we do these things to make your life a little
easier. So please, let us have a photocopy of your proprietors licence. If you
bring it into the Drivers Service’s office they will make a photocopy for
you.
Thank You…
W hilst I was off sick, Michael Son dealt with a
batch of the outstanding complaints. He did this in a professional manner and I
am sure the drivers appreciated his stepping into the position at short notice.
So now I’ll have to watch out, otherwise I may end up in Sales with Michael
distributing Complaints forms!
Tom Whitbread
DaC Complaints Dept
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