West Coast Trains
We have now selected and allocated the shifts for the ‘nine-day blockade and on behalf of the staff, I cannot thank you all enough for adhering to our instructions regarding booking in to the WCWC zone. They have found it much less stressful to do their job and I’m suitably informed that drivers have received their details far quicker than before. Obviously the procedures have worked and we will continue to use the benchmark totals of 3 shifts or less, increasing by 3 each time we cannot manage to fill the zone. Therefore it is still important for you to keep a running total of the number of shifts you have done.
   There was one hiccup when our evening shift controller adjusted the number of cabs required having not reached the total number first time. This has been fully explained and will not happen again. I know I’m repeating myself, but with manual procedures minor mistakes do occur, however the operation here in dealing with work from WCT is far slicker than when we first began it two years ago 

Meter Changes
We have a serious problem with drivers changing their meters from one supplier to another and not notifying anyone at the office. The equipment fitted to read your meter is not a universal design and each meter manufacture does have a piece of equipment programmed specifically for them. With immediate effect, all drivers must now notify Roman Way of any meter change and go there immediately the change has been carried out. A daily log is run showing all those call signs that do not have a meter reading in the ‘clear last job’ form. As this is now an integral part of our service to clients, it is of the utmost importance that all meter readings are taken against each trip. We will check daily reports and  

messages will be sent advising of the problem and instructing you to visit Roma Way immediately. Any driver ignoring the message or failing to keep and appointment at Roman Way will be de-authorised. It really is important that the interface to your meter works correctly…

Staff Resignations
I have received resignations from four senior members of staff. Their reasons for leaving were not all the same or a reflection on the Society. Ill health and change in their personal circumstances have caused this and despite finding ourselves in this unfortunate position, I am pleased to report that we do have experienced staff that have accepted the responsibility to move up into these key roles. I know that all the staff here at Brunswick House will give them all their support and drivers should not experience any change whatsoever. I would like to take this opportunity to thank each and every one of them for their loyal service to the Society and wish them well for the future.

Keith Cain
Driver Operations
Call Centre Manager