Rumors, Rumors and More
Rumors…
Client meetings are an extremely important
part of the service Dial-a-Cab provide. The
meetings help provide our customer service
team with up-to-date requirements of the
client and if necessary, placate any issues.
However, some drivers make it difficult when
they assume during a conversation they may
have with their passengers - especially with
an irate customer complaining that the cab
is late - that the account is about to be
closed. DaC rarely loses an account, yes,
usage may drop usually due to financial
constraints of the company concerned, but
make no mistake, our customer services team
monitor usage on a regular basis. If
there is marked decrease, then client
meetings are arranged.
Although drivers are front liners and it is always important to
make contact with us if they feel there is a
problem, it does appear that some drivers
are coming to the wrong conclusions after
speaking with their passenger. Rumours then
spread to other drivers, which can reach the
account client and be very damaging. If you
believe there may be a problem, just let us
know. Please don’t jump the gun by spreading
unfounded and adverse comments.
Business Travel Show Success
You will read in this issue about the
success of DaC at the Business Travel Show.
Although selling our service is the main
objective and I must say we did exceedingly
well, |
we also take the opportunity to learn
from potential clients. For example, although we cater to
many passengers with special needs, there are
some who still find it difficult to order a
cab due to a specific requirement. One visitor
to our stand was profoundly deaf. The chap was
chairman of many organisations specifically
for the hard of hearing. We had a long
discussion about the fact that hard of hearing
passengers find it difficult to use a radio
taxi. It’s ok if they are home or at the
office and have the facility of a PC, then
they can order via email or an online booking
system such as DaC’s, but when in the street
it can be a problem. Some use mobile phone
text messaging, however, text messaging take
time and the sender is unaware whether the
communication has been received. Everyone,
whether able-bodied or those with special
needs, should have the means to book a cab. At
this time I am investigating the mobile phone
industry to see if there is something that can
facilitate both DaC and the customer.
New Clients
As well as many new accounts that have been
opened recently, I am pleased to tell you that
we have secured another hospital account
- St Thomas’s Hospital.
|
Please give the utmost consideration to
both staff and patients.
Jon Tremlett and a Matter of Clothing…
I was more than a little surprised about the comment made re my
mode of dress in the last issue of Call Sign.
Over many years, Allen Togwell has quite
rightly written how important it is to portray
a smart and courteous image when representing
DaC. However, when drivers are enjoying their
leisure time - whether family outings, fishing
or golf etc - then their mode of dress is at
their discretion. My extracurricular activity
is taken up with being a member of one of the
taxi industry’s premier charities, the TTFUC.
The photo that Jon referred to from a previous
issue was a snap of myself when the charity
was invited to participate in the Lord Mayor’s
Show.
Jon, although I do not have to justify my
actions or mode of dress to you when choosing
how to spend my time, nevertheless it was an
extremely cold day and whatever clothes I wear
to keep warm is my choice. I also find it a
bit rich when someone like yourself, who has
previously served on the Credit Union
committee volunteering many hours for the
betterment of others, chooses to criticise me
or any one else who gives of their time freely
to better the lives of those less fortunate.
Jon, when you are on the golf course I do hope
you will be suitably attired and keeping warm
in the cold of winter.
Mike Son
DaC Customer Services /
Special Projects |
