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Upgrade
We are nearing the end of the driver’s fitting programme,
but before we can throw the switch that will hopefully
improve our signal problems, we must ensure the whole
fleet has the new software installed. All notification
letters have been sent out and we have records of driver’s
call signs who are yet to contact Roman Way to arrange an
appointment. Once the switch-on date has been set, those
drivers without the upgrade will regrettably be
de-authorised. The only way for them to then be allowed
back on the system will be to have the upgrade completed.
So please do not delay arranging your appointment…
We are in the process of also upgrading the voice equipment in the
Call Centre. This will hopefully improve the voice
communication and cut down on the number of telephone
calls the voice controllers receive.
Taking on New Staff
Due to an increase in the number of
calls we have been receiving, six full time telephonists
have been recruited. Despite not having filled the
position of in-house trainer, I have asked a very
experienced member of our Call Centre staff to step in and
train the new individuals. |
Fortunately, we have individuals that are
excellent in being able to
adapt to different roles and are very willing to help the
Society when the going gets tough.
This is the first time in eighteen months that we have needed to increase
the staff compliment, which is seen as a positive in the
way we manage the day-to-day running of the business.
My recruitment waiting list has therefore dropped slightly. If
anyone has family or friends who would like to be
considered for a position within the Call Centre, then
providing they have telephonist skills, customer service
experience and can prove they are keyboard proficient;
send me their CV to add to the list and as soon as the
need arises for us to recruit our supervisors, we will be
in contact to arrange an interview. |
Drivers have often asked me
on behalf of their children who are at college, about
part-time work at DaC? We do recruit undergraduates, but
because of their lack of work experience, we need them to
train full-time for at least six to eight weeks. Their
summer break in June is an ideal time to do this. I do
have a waiting list for part-time working and this current
list does have many names on it.
New Trainer…
You may have seen our recent advertisement for a
professional trainer. Regrettably, our previous trainer
George Broomfield was offered a position within TfL that
we just could not come close to matching. George spent two
years with us and in that time introduced a great deal of
professionalism to our staff and driver training. When he
left us, the training manuals for both staff and drivers
had been fully rewritten in such a way that they are easy
to up-date when future enhancements or changes are made.
At the time of writing, we have short-listed nine for a
first interview out of sixty application received. We hope
to have the new trainer in place by the end of March.
Keith Cain
Driver Operations
Call Centre Manager |
