|
The Business Travel Show At Olympia
In my last Call Sign report I said that Dial-a-Cab would be
exhibiting at this year's show and I can now tell you that our participation
was a complete success! As DaC was the preferred taxi supplier, we had a
tremendous visibility advantage at the visitor registration area. Our Customer
Service Reps, Rachel and Becky greeted visitors with wonderful smiles, gave out
our literature and also pre-booked taxis to those who required the service.
Also at the front entrance we had DaC Taxi Marshal's escorting grateful
visitors to waiting cabs.
Our stand in the main exhibition area gave us the opportunity to
demonstrate On-Line Internet Taxi Booking and Online Management Report systems
and also enabled us to talk generally about the products and excellent services
we provide. Many who visited our stand represented different facets of the
travel industry; travel agents, airlines, large hotel chains, support services
and travel managers.
Existing clients were invited to visit the DaC stand to give us the opportunity
to renew old acquaintances and explain how our company can help enhance the
services provided by airlines and hotels etc. For instance, First
|
Class business travellers can have the facility of a limousine to take
them to the airports - which we know comes at a price. However, economy
class passengers may want the opportunity to transfer to airports etc by
taxi, which would be less costly than a limo. This could be incorporated
within the ticket price and itinerary of the tour package.
All who exhibited or visited the show were looking for
innovative products and services that could be offered to travellers. Due
to the economic downturn, it is imperative to encourage lost visitors and
revenue back to London. Those we met and spoke with were of the same mind,
even though some had never thought about consolidating our taxi service
for the benefit of their clients. I am pleased to say that many future
meetings have been organised to speak with potential customers in greater
detail.
Computer Cab also had a presence at the show and I was
chuffed when many from their
|
management team visited and complimented us on our stand saying how
pro-active our team was.
They also wondered how we managed to get 'pole' position at
the entrance to the show - praise indeed, thanks ComCab...
My Sincere Thanks Go To...
Sales Manager Lydia Foulkes; members of our Customer Service
Support Team, Carol Carpenter, Natalie Ezekiel and Chris Huckstep;
Customer Service Representatives (Call Centre) Rachel Smith and Rebecca
Mattis; Taxi Marshals Denis Heavin, Ron Marlow and Jim Rainbird; IT
Manager Roy Masterson and IT support Joe Mensah; Call Sign snapper Alan
Green who took the pics and the DaC BoM who were also very pro-active.
Last but not least, thanks to all our drivers who took note
of on-screen messages and supported the event with courtesy and
consideration given to visitors and exhibitors. Our participation was
undoubtedly a hit with everyone - this was evident by the comments I
received during and after.
We at DaC are now busy consolidating the many hundreds of
leads and contacts generated.
Mike Son |
