Dial-a-Cab's state-of-the-art taxi dispatch system was called upon numerous times in 2002 to battle against a sluggish economy. The war was waged by increasing services provided by the call centre, drivers and Internet. During prosperous times, system improvements typically focus on strategies to improve throughput while cutting costs, but new challenges were introduced this year as we set out to increase trips by tapping, or maybe banging on the doors of cash-paying passengers and new accounts wanting to book their own cabs.
   There were 54 enhancements made to V6 this year, all stemming from suggestions made by helpful DaC personnel. Here are a few of this year's finest moments and the people behind them...

Thank you Warren Smith for suggesting the much-heralded direct interface to the bank-clearing centre for debit 

DIAL-A-CAB SOFTWARE
THANK FOR 2002

Thank you Androulla Masterson, because V6 now interfaces directly with a route planning map that allows quick and easy estimating of fares, mileage and trip time. An astounding 180 estimates went through the new system in just one busy hour!

Thank you Tom Carter for suggesting that online bookings be revamped to look like DaCport and link directly to it, allowing accounts to quickly book passenger and delivery trips.

Thank you Jason O'Brien for requesting international telephone numbers be accepted, allowing visitors from around the world to book in advance with Dial-a-Cab.

Thank you David Ammar (L75) for suggesting trip reviews be secured by driver's badge numbers.

Thank you Roy Masterson for replacing V6 districts with London postcodes for pickup and destination locations.

Thank you to the Editor for suggesting the addition of streets, districts, stations and hospitals to the MP5 map access form, where the buttons are now bigger and easier to use.

And last but not least, a big thank you to all the drivers who have put forward suggestions over the years and whose names may have been lost, but whose suggestions have been incorporated.

We are thankful for the opportunity to work with everyone at Dial-a-Cab and we wish you all a joyous holiday season.

Tom and Debbie Carter
DaC Software
Indiana, USA

And from all of us over here in London to you both in the wilds of Morgantown, Indiana, a big thank you for helping to make our in-cab terminals far and away the finest in the UK...
Alan Fisher

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