DRIVERS OPERATIONS AND COMPLAINTS REPORT
 




Correct or Incorrect
Every taxi driver likes to get an increase in tariff; it would be silly not to want one with the rising costs of running a taxi. But the time to bring in an increase is when the climate is correct. In the following paragraphs, the opinions given are mine and mine alone.
   I speak to many clients, friends, street passengers and drivers. When the conversation gets to the Mayor of London's increase implemented at the end of last year, the tone gets to one of being cheated. So is the increase, which some see as wonderful, a short-sighted view or is there some hidden agenda by the Mayor. It has come at a time when many firms are cutting back on expenses, including the laying off of many staff. Whichever way you look at the last sentence, it means less passengers sitting in the back of our taxis...
   My own daughter expressed her surprise when she caught a taxi from Kingsland Road to her flat just off St John Street and found out how the night tariff had jumped. She said that the price she paid was nearly the same as she used to pay from the West End to Dalston! She has never used minicabs and always told her friends how dangerous it could be to get into a vehicle that had little or no checks on the driver or vehicle. She now has doubts whether she can afford the cost on a regular basis. She asked me: "How many young girls will be now forced into minicabs and take the risk of being attacked or raped?" If this is the case, how many of you have young daughters or sons who will be forced into these other vehicles? Will you have a good nights sleep before they arrive home after a night out?   Remember, it is not only girls that get raped. I believe the increase to be the greatest PR job the Mayor could have done in favour of the unlicensed trade.
   I know many will look at the cost of a TX1 or a Metro, but I, like the rest, have allowed this to happen. The manufacturers have been allowed to create a monopoly. Whose fault is that?  Well ours of course, so long as we continue to stand for their inflated prices. You never fail to see taxi drivers rushing to east or north London and into the arms of the taxi salesmen. The playing field at this moment is not level, to compete we need a reasonable priced vehicle and a fare scale that lets us fight fairly.  


 

Tom Whitbread
Tom Whitbread

Heads in the Sand?
Is it the Mayor's wish to see the public using private hire more, so that more unqualified people can join their ranks and thereby bring down London's dole queues?
Then he could have us searching the streets for the odd  well-healed reveller or as an auxiliary ambulance service, as we are the only ones equipped to carry wheel chairs and the severely disabled.
    Is this the time that have to give more account clients fixed prices, as they are the regular riders in the back of our radio cabs?
   This is not a time when, as in the past, we buried our heads in the sand hoping our problems would disappear. We did that with Welbeck Motors and their little Renaults - which so many drivers said would not last. Well how many thousands of minicabs are there now? That's without the imitation ones and their straightened out metal coat hanger coming out of the boot - this last bunch being the worst of all as you do not know if a mugger, rapist or a paedophile is sitting behind the wheel.
   I do not think there is a Board of Management fighting harder than ours to get more work and retain it. This is borne out by the redundancies being made by other circuits. Nowadays, the tenders that come into  Dial-a-Cab look more like a copy of the Encyclopaedia Britannica, I don't think many of you would like to answer that number of questions.

To Smoke or Not to Smoke
In the last issue of Call Sign, a driver wrote in to castigate me over backing the 'no smoking' at
Roman Way. May I say that you obviously do not know me. If it had not been for me, the Old
Holborn company would have gone bust!
   Some 2 years ago I was forced into trying to give up smoking, I say try as very few achieve a full stop. Nobody had more excuses than me to say why I should not give up, but now I see the advantages. Health being the first, followed by bad breath and the smell on your clothing being just a few. Extra money in your pocket is a bonus....  
  
   






 Many subscribers complained to me in the past after purchasing a new taxi and taking it to the fitting bay, only to find that on its return the inside reeked of tobacco smoke. 
I now realise how antisocial I was, maybe even greedy, polluting the air space of anyone near by. 
   If Mr Williams would like to check in Brunswick House, he will see that we have to have two canteens, by law we have to supply a non-smoking canteen. Due to the lack of space in the fitting depot, we can only have one so by law it has to be non-smoking. I had to go to the London Hospital before I gave up smoking and had occasion to go into the smoking room, that's one good reason to give up!
It seems that this subscriber also gives me the impression that he thinks women are second class citizens. He missed my point completely. You can now go to Roman Way with a new taxi and the fitter should have clean overalls on, this way your taxi stays in pristine condition. You can go into the wash room and not have to scrape the grease off the wash basin before you use it and the toilet is clean with regular bleach in to kill germs.
   I do apologise if you think that we have tried to give decent, clean drivers the facilities at the depot that they do not shy away from using. Maybe he enjoys using the toilet in Horseferry  Road where you need the ability to hold your breath for the duration of your relief. When he writes of my attitude, I do not think he knows my political views either otherwise he would not have picked Camden Council.
   I'm sorry if my article once again seems a bit gloomy, but the Editor likes it that way as it provokes comments and letters! If that happens, then at least others will get a variety of views before they make a statement!
   May I take this opportunity to remind you that if you have signed to say that you did not want to do shared accounts, then it covers all shared accounts including the new one with J P Morgan.

And Lastly...
Did anyone notice the picture of Sid Nathan in the March issue? Was he wearing a mask or is he really the Lone Ranger looking for Tonto! Also, in the picture at the top of the same page, Keith Cain appeared to be trying to strangle me! I think sometimes he wishes he could...

Tom Whitbread
Driver's Operations/Complaints


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