Call Sign November 2001 - Page 5 - Carole Chart DaC Employee of the year

Last year it was Controller Bradley McDonald, who took the prestigious title of Dial-a-Cab Employee of the Year together with its Ł500 award. This year, the Call takers strike back with Carole Chart being awarded the title and accompanying loot.
   Board member Keith Cain, following a yearly appraisal and consultation with the Call Centre Supervisors, took the final decision. Among items taken into account is the call taking ability of the winner, their manner and presentation and also their time keeping. Lack of absenteeism also plays an important part. Keith told Call Sign:
   "I introduced yearly staff appraisals when I first took responsibility for the Call Centre. During each appraisal, I discuss with the individual the errors they have made and the cost this has to the Society together with their ability to carryout their duties."
   Keith went on to add: "Supervisors monitor staff by

CAROLE CHART: 2001 DAC EMPLOYEE OF THE YEAR

Brian Rice presents Carole with her cheque as DaC employee of the year

regularly listening in on their calls to note that they are following the correct procedures and that they are using their customer service skills to their best ability. Attendance and lateness is also discussed and what edged my decision towards Carole was her willingness to assist the supervisors when asked to carryout other duties."
Carole's win was also a very popular one with the Call Centre

staff. Speaking to Call Sign after the presentation, Carole told us:
   "I really am chuffed to have won the title. I have only been with DaC for just over two years but I really do enjoy it. For such a busy Call Centre, the turnover rate of staff is very low and that must be because the staff enjoys the work here. When Keith Cain told me at my appraisal that I had been selected as Employee of the Year, I really couldn't believe it. I was totally shocked because we have so many good staff here.
   Although I had never actually thought about it, it was pointed out to me that I hadn't been absent once in my two years and that was one of the points that won me the title. As I'm going on holiday next week, this couldn't have come at a better time!"
   From everyone at Call Sign, well done Carole, you couldn't lend us a fiver, could you...?

DIAL-A-CAB / MANN & OVERTON LINK

The link between Dial-a-Cab and main LTI agent M&O, is now going very well with a steady stream of DaC drivers phoning the Service Department in Holloway Road to order a replacement cab fitted with the latest DaC touch-screen terminal while their own cab is being serviced or in overhaul.
DaC have fitted two new-type DaC terminals onto two M&O TX1 taxis (fitted with DaC logos and air con). When a DaC driver takes his taxi into M&O for a service or overhaul (usually completed in about four days), provided you give notice, you will then be able to carry on working on a DaC radio taxi rather than have to trawl the streets in a non-radio cab. The scheme is on a first come - first served basis, so a selection of dates may be an advantage.
M&O have asked Call Sign to remind drivers that when they hand the spare cab back, to please, please switch off the terminal or the next driver could possibly be looking at a flat battery!
You can contact Mann & Overton's Service Department on 020 7700 0888 to book your DaC terminal taxi.