| Jamie Borwick visits Brunswick House |
 Brian Rice shows Jamie Borwick the dispatchers at work in the DaC call centre |
the system and find it invaluable. Jamie was also shown the Dial-a-Cab
Online Booking system that many account customers already use to book their
cabs. Before leaving Brunswick House, Jamie Borwick told Call Sign: "We make taxis for drivers to make money carrying passengers, not plying for hire empty, so I've always been amazed that some drivers aren't part of Dial-a-Cab. Your call centre is very well run, and stays cheerful too, which is good for the customers." |
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Since taking over as Chairman of Manganese Bronze Holdings (MBH) - the
parent company of London Taxis International - from Hugh Lang following his
retirement earlier this year, Jamie Borwick had pencilled in a visit to
Brunswick House to see for himself how far advanced Dial-a-Cab's radio taxi
technology had progressed. However, it wasn't until the end of September
that Jamie's hectic schedule allowed him the time for a personal guided tour
by DaC Chairman Brian Rice. Jamie spent some considerable time in the DaC Call Centre, while Brian explained how the Call Takers, Dispatchers and Supervisors all combined to make DaC such an extremely efficiently operated business. He was also shown the |
 Explaining how the DaC port and Internet facilities work advanced Internet facilities that DaC now offer their clients. Brian explained about the regular management reports we are capable of producing for clients and which they can also obtain |
 Watching Call Taker Julie at work for themselves while on-line using our innovative DaCport. Any DaC clients that wish to, can avail themselves of this service. Many account clients are already using |
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